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Customer Experience Concierge Jobs (NOW HIRING)

NakedMD

Patient Experience Concierge

Costa Mesa, CA · On-site

$20 - $25/hr

As a Concierge Representative, you will play a pivotal role in shaping the patient experience ... Document all interactions and outbound activity in the CRM/practice management system, maintaining ...

NakedMD

Patient Experience Concierge

Costa Mesa, CA · On-site

$20 - $25/hr

As a Concierge Representative, you will play a pivotal role in shaping the patient experience ... Document all interactions and outbound activity in the CRM/practice management system, maintaining ...

NakedMD

Patient Experience Concierge

Costa Mesa, CA · On-site

$20 - $25/hr

As a Concierge Representative, you will play a pivotal role in shaping the patient experience ... Document all interactions and outbound activity in the CRM/practice management system, maintaining ...

Princess Cruises

Suite Experience Concierge

New York, NY

$17 - $22/hr

Extensive experience and knowledge in all aspects of hotel/cruise ship concierge operations within ... Strong customer service and well-developed problem-solving skills. * Ability to work in large ...

Princess Cruises

Suite Experience Concierge

New York, NY · On-site

$17 - $22/hr

Suite Experience Concierge Department: Guest Svc Employment Type: Fixed Term Contract Location ... Strong customer service and well-developed problem-solving skills. * Ability to work in large ...

CityVet

Client Experience Concierge

Clayton, NC · On-site

$13.25 - $17/hr

About the Role The Client Experience Concierge is the friendly point of contact for clients in the ... • Customer service experience required • Commitment to exceptional customer service, high ...

Flexjet

Owner Experience Concierge

Naples, FL · On-site

$14.50 - $18.75/hr

Flexjet is currently seeking qualified candidates to join our team as an Owner Experience Concierge ... Contribute and participate in any customer appreciation and promotional events, such as birthdays ...

Flexjet

Owner Experience Concierge

Naples, FL · On-site

$14.50 - $18.75/hr

Flexjet is currently seeking qualified candidates to join our team as an Owner Experience Concierge ... Contribute and participate in any customer appreciation and promotional events, such as birthdays ...

Flexjet

Owner Experience Concierge

Naples, FL · On-site

$14.50 - $18.75/hr

Flexjet is currently seeking qualified candidates to join our team as an Owner Experience Concierge ... Contribute and participate in any customer appreciation and promotional events, such as birthdays ...

AEG

Guest Experience Concierge

Saint Louis, MO · On-site

$16.50/hr

... extraordinary customer interaction and service. Please understand that you are hired to serve ... The Guest Experience Concierge supports the delivery of exceptional service to guests in club and ...

CityVet

Client Experience Concierge

Raleigh, NC · On-site

$15 - $19.50/hr

About the Role The Client Experience Concierge is the friendly point of contact for clients in the ... • Customer service experience required • Commitment to exceptional customer service, high ...

CBRE

Workplace Experience Concierge

Austin, TX · On-site

$15.25 - $19.75/hr

As a CBRE Workplace Experience Concierge, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the ...

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Customer Experience Concierge information

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How much do customer experience concierge jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer experience concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a Customer Experience Concierge?

A Customer Experience Concierge is a professional who provides personalized assistance and support to customers, ensuring a seamless and positive experience with a company’s products or services. They act as the main point of contact for customers, addressing inquiries, resolving issues, and anticipating needs to enhance customer satisfaction. This role often involves a mix of customer service, hospitality, and problem-solving skills to create memorable and value-driven interactions. Customer Experience Concierges are commonly found in industries such as hospitality, retail, and luxury services, where exceptional service is a key differentiator.

What are the key skills and qualifications needed to thrive as a customer experience concierge?

To thrive as a Customer Experience Concierge, you need strong interpersonal communication, problem-solving abilities, and a customer-centric mindset, often supported by a background in hospitality, retail, or customer service. Familiarity with CRM platforms, booking systems, and point-of-sale software is typically required. Exceptional emotional intelligence, patience, and attention to detail help you deliver memorable and personalized service. These skills are vital to ensure customer satisfaction, loyalty, and positive brand reputation in high-touch service environments.

How does a customer experience concierge typically collaborate with other departments to resolve customer issues?

A Customer Experience Concierge regularly works with teams such as technical support, sales, and operations to ensure customer concerns are addressed promptly and thoroughly. This collaboration often involves escalating complex issues to specialists, coordinating with product teams for feedback, and relaying important customer insights to management. Effective communication and strong relationship-building skills are essential, as the role acts as a liaison between customers and various internal stakeholders to deliver seamless service. Working closely with other departments not only helps resolve issues efficiently but also contributes to continuous improvement of customer experience processes.

What is the difference between Customer Experience Concierge vs Customer Service Representative?

AspectCustomer Experience ConciergeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentLuxury hotels, high-end retail, exclusive clubsCall centers, retail stores, corporate offices
Employer & Industry UsageHospitality, luxury services, premium brandsRetail, telecommunications, banking
Common Search & ComparisonFocus on personalized, high-end customer experienceFocus on resolving customer issues efficiently

The main difference is that a Customer Experience Concierge provides personalized, high-end service tailored to luxury or premium clients, often in hospitality or retail settings. In contrast, a Customer Service Representative handles general customer inquiries and issues across various industries. Both roles require strong communication skills and customer service experience, but the Concierge role emphasizes a more personalized, luxury experience.

How to become a customer experience concierge with no experience?

To become a customer experience concierge with no experience, focus on developing strong communication and interpersonal skills, and gain familiarity with customer service principles. Entry-level roles often require a positive attitude and the ability to handle customer inquiries, with some employers providing on-the-job training. Certifications in customer service or hospitality can also enhance your prospects.

What cities are hiring for Customer Experience Concierge jobs?

Cities with the most Customer Experience Concierge job openings:

What states have the most Customer Experience Concierge jobs?

States with the most job openings for Customer Experience Concierge jobs include:

What are popular job titles related to Customer Experience Concierge jobs?

For Customer Experience Concierge jobs, the most frequently searched job titles are:

Client Experience - Concierge

Ardmore, PA • On-site

The 1916 Company
See more jobs at The 1916 Companyexternal

$25/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Client Experience - Concierge Profile
About Us:
The 1916 Company is the world's leading destination and global community for collectible luxury watches and fine jewelry. Comprising more than 20 boutiques and Collector's Lounges in important watch markets worldwide, The 1916 Company brings together the legacies of WatchBox, Govberg Jewelers, Radcliffe Jewelers, and Hyde Park Jewelers to offer a curated selection of timepieces and fine jewelry - both new and pre-owned - by the most respected brands, a dynamic media platform, and the support of trusted client advisors. The 1916 Company's vibrant community extends from coast to coast and around the world
Job Summary:
The Concierge serves as the first point of contact for clients, setting the tone for an exceptional luxury shopping experience with The 1916 Company. This individual is responsible for creating a warm and welcoming environment, assisting with client needs, and providing seamless service throughout their visit. The Concierge will anticipate client expectations, coordinate personalized experiences, and support the sales team in delivering an elevated level of hospitality and exclusivity. Previous experience in the retail jewelry, diamonds, and fine watches field is a plus.
Objectives:
The Concierge is an integral part of the luxury retail experience, ensuring each client interaction is seamless, elegant, and memorable. By embodying hospitality, discretion, and service excellence, this role enhances the prestige of the store and fosters deep client relationships.
Key Responsibilities
Client Experience & Hospitality
  • Greeting clients warmly, offering personalized service from the moment they enter the store.
  • Match clients with available and advisors.
  • Provide hospitality, including offering refreshments and ensuring client comfort.
  • Maintain a polished, professional presence that reflects the store's luxury standards.
  • Assist in coordinating in-store experiences, private appointments, and special events.

Client Support & Assistance
  • Facilitate smooth transitions between different touchpoints of the client's journey in-store.
  • Provide basic product knowledge and brand information, directing inquiries to appropriate Client Professionals.
  • Assist with store navigation, ensuring clients receive undivided attention and personalized service.
  • Support in managing appointments, reservations, and client requests efficiently.

Personalized Service & Relationship Building
  • Learn and remember client preferences to contribute to a more tailored experience.
  • Handle special client requests, such as securing a private shopping area or arranging gift wrapping and delivery services.

Store Operations & Support
  • Maintain the appearance of the client reception area, ensuring it is immaculate and inviting.
  • Coordinate with the managers and back-office teams to enhance client experience.
  • Assist with administrative tasks such as scheduling, CRM updates, and appointment follow-up when needed.
  • Restock refrigerators and other hospitality supplies throughout the store.
  • Check appearance of spaces, cleaning up flowers, outside of cases, drink and hospitality areas, Windex cases throughout the day, and giving attention to any other areas as needed.

Qualifications & Skills
  • Experience: Preferred experience in luxury retail, hospitality, or a client-facing role.
  • Communication: Exceptional verbal and written communication skills with a polished and professional demeanor.
  • Client-Centric Mindset: Passion for delivering personalized service and creating memorable experiences.
  • Problem-Solving: Ability to anticipate and address client needs with discretion and efficiency.
  • Organization & Multitasking: Strong ability to manage multiple tasks while maintaining a high level of service.
  • Technology: Proficiency in CRM systems, appointment scheduling tools, basic Microsoft office software and Canva.
  • Luxury Aesthetic: Understanding of luxury brand culture, etiquette, and service expectations.

Core Competencies
  • Hospitality & Warmth: Ability to make every client feel valued and welcome.
  • Attention to Detail: Ensuring every aspect of the store environment and client experience is flawless.
  • Discretion & Professionalism: Handling VIP and high-profile clients with the utmost confidentiality and care.
  • Team Collaboration: Working seamlessly with Sales Professionals, Managers, and support teams.
  • Adaptability: Ability to adjust to dynamic client needs and in-store experiences.

Performance Metrics
  • Client satisfaction and mystery shop scores.
  • Efficiency in managing appointments and store flow.
  • Contribution to enhanced client relationships and repeat visits.
  • Coordination and execution of special client experiences.

Benefits:
Comprehensive medical, dental, life and short/long term disability and 401(k) plan. Competitive PTO and paid Holiday

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