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Insurance Concierge Jobs (NOW HIRING)

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work ® Fortune Best Workplaces in Financial Services & Insurance Concierge ...

Concierge Manager Are you a natural leader with a passion for delivering exceptional customer ... Company-paid life insurance ($35K for Concierges, $50K for management). * Comprehensive healthcare ...

Now Hiring: Part-Time Concierge Are you passionate about delivering exceptional customer service ... Company-paid life insurance ($35K for Concierges, $50K for management). * Comprehensive healthcare ...

Neurology Physician

Worcester, MA · On-site

$319K - $398K/yr

Hospital liability insurance * Concierge Services for Relocation, if applicable to your role How to apply Should you have any questions regarding the position or issues submitting an application ...

Neurology Physician

Worcester, MA · On-site

$319K - $398K/yr

Hospital liability insurance * Concierge Services for Relocation, if applicable to your role How to apply Should you have any questions regarding the position or issues submitting an application ...

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Insurance Concierge information

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$25

How much do insurance concierge jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for insurance concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

How does an Insurance Concierge typically collaborate with agents, underwriters, and clients to ensure a seamless insurance experience?

An Insurance Concierge acts as a bridge between clients, agents, and underwriters by coordinating communications, gathering necessary documentation, and ensuring that all parties are informed throughout the insurance process. They often handle scheduling, answer client inquiries, and troubleshoot issues to prevent delays in policy issuance or claims. Regular collaboration with agents and underwriters helps them anticipate client needs and address potential challenges proactively, ensuring a smooth and personalized service experience for every client.

What is an Insurance Concierge?

An Insurance Concierge is a professional who assists clients with navigating the complexities of insurance policies and claims. They act as a personalized point of contact, helping individuals or businesses understand their coverage options, manage paperwork, and resolve issues with providers. Their goal is to simplify the insurance process, save clients time, and ensure they receive the best possible service. Insurance Concierges may work independently or as part of an insurance agency, and often provide support for health, auto, home, or business insurance needs.

What are the key skills and qualifications needed to thrive as an Insurance Concierge, and why are they important?

To thrive as an Insurance Concierge, you need a solid understanding of insurance products, claims processes, and customer service, often backed by relevant licenses such as a state insurance producer license. Familiarity with insurance management software, CRM platforms, and digital communication tools is typically expected. Strong interpersonal skills, attention to detail, and problem-solving abilities distinguish top performers in this role. These skills enable effective client support, accurate policy management, and a seamless customer experience in a competitive industry.

What is the difference between Insurance Concierge vs Insurance Agent?

AspectInsurance ConciergeInsurance Agent
CredentialsCustomer service experience, possibly certifications in insurance or client relationsLicensing required by state, insurance license
Work EnvironmentClient-focused, often in luxury or high-end settings, personalized serviceAgency or brokerage, sales-driven environment
Employer & IndustryInsurance companies, luxury service providersInsurance agencies, brokerages, independent sales
Search & Comparison IntentCustomer service, personalized insurance supportInsurance sales, policy procurement

While both roles involve working with insurance, an Insurance Concierge focuses on providing personalized, high-end customer service and support, often in luxury settings. An Insurance Agent primarily sells and manages insurance policies, requiring licensing and a sales-driven approach. The roles overlap in client interaction but differ in scope and environment.

More about Insurance Concierge jobs
What cities are hiring for Insurance Concierge jobs? Cities with the most Insurance Concierge job openings:
What states have the most Insurance Concierge jobs? States with the most job openings for Insurance Concierge jobs include:
Concierge Performance Associate - REMOTE

Concierge Performance Associate - REMOTE

Sedgwick

Remote

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago


Sedgwick rating

7.5

Company rating: 7.5 out of 10

Based on 306 frontline employees who took The Breakroom Quiz

193rd of 260 rated insurance


Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Concierge Performance Associate - REMOTE
Remote Position with a 12:00 PM - 9:00 PM schedule, including one required weekend shift per week.
PRIMARY PURPOSE: To assist Property Repair Solutions customers (homeowners, contractors, carriers) with any questions or concerns they may have and/or the work being done by the program contractors; to ensure that all customer expectations are met and/or exceeded to the best of our ability.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
• Receives, reviews and dispatches new jobs to contractors based on job type and location.
• Places outbound calls to sell programs to customers, assigns contractors, makes customer appointments, provides assistance to insurance adjusters, and sets up program expectations.
• Monitors pending jobs and makes follow-up calls to homeowners to ensure that the process is going smoothly and answers questions as needed.
• Receives inbound calls to answer customer service questions, resolve minor issues, and schedule appointments for customers with contractors or escalate issues to the proper channels.
• Attendance during scheduled work hours is required.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
• Performs other duties as assigned.
• Supports the organization's quality program(s).
QUALIFICATIONS
Education & Licensing
High school diploma or GED required.
Experience
One (1) year of experience in construction management, restoration and/or insurance claims and customer service required. Chronicle software experience preferred.
Skills & Knowledge
• Excellent oral and written communication skills
• PC literate, including Microsoft Office products
• Good problem resolution skills
• Good judgment and sound decision making skills
• Ability to build a consensus among various parties
• Strong relationship building skills
• Excellent organizational skills, accuracy, and attention to detail
• Initiative and ability to multi-task
• Above average speed and accuracy key stroke skills
• High level of professionalism
• Ability to work under pressure in a fast paced environment and maintain a positive demeanor
• Ability to work independently or in a team environment
• Ability to meet or exceed Performance Competencies
• Bi-lingual English/Spanish a plus.
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $16.00/hr. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. Always accepting applications.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

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