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Premium Services Concierge Jobs (NOW HIRING)

Memphis Grizzlies

Concierge - Premium Services

Memphis, TN · On-site

$15 - $19.50/hr

The Concierge will monitor and control guest access to the Executive Suite level(s) and premium ... Services and fulfills individual requests with expedience and care. * Responds to all incoming ...

Memphis Grizzlies

Concierge - Premium Services

Memphis, TN · On-site

$15 - $19.50/hr

The Executive Suite and Club Box concierge is responsible for front line service to Executive ... The Concierge will monitor and control guest access to the Executive Suite level(s) and premium ...

Kraft Sports And Entertainment LLC

Concierge

Foxboro, MA · On-site

$15 - $20/hr

A VIP Services Concierge is the primary contact for premium clients and guests during Gillette Stadium events, including Patriots home games and concerts. Staff will be expected to provide the ...

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How much do premium services concierge jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for premium services concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

How do concierges get paid?

Concierges are typically paid through a combination of base salary and tips from clients. Some may also receive commissions or bonuses based on service performance or sales, especially in luxury or hotel settings. Compensation structures vary depending on the employer and industry standards.

What is a Premium Services Concierge?

A Premium Services Concierge is a hospitality professional who provides personalized, high-end services to clients or guests, often in luxury hotels, resorts, or exclusive venues. Their role involves handling special requests, arranging travel or dining, securing event tickets, and ensuring a seamless, memorable experience tailored to each guest's preferences. Premium Services Concierges are known for their exceptional customer service skills, attention to detail, and ability to anticipate and fulfill unique client needs.

What jobs make $1,000,000 a year?

In the context of a Premium Services Concierge, high earnings can come from roles such as top-tier luxury concierge managers, who may earn substantial commissions and bonuses, or entrepreneurs providing exclusive services. Generally, jobs in investment banking, hedge fund management, or executive leadership can also reach or exceed this income level, often requiring advanced skills, extensive experience, and significant responsibility.

What is the difference between Premium Services Concierge vs Customer Service Representative?

AspectPremium Services ConciergeCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in luxury or high-end servicesHigh school diploma or equivalent; customer service experience
Work EnvironmentLuxury hotels, private clubs, concierge firmsCall centers, retail, corporate offices
Employer & IndustryHospitality, luxury servicesRetail, telecommunications, service industries
Primary FocusPersonalized, high-end client services and requestsHandling customer inquiries and issues

The main difference is that a Premium Services Concierge provides personalized, high-end services tailored to affluent clients, often in luxury settings, while a Customer Service Representative handles general customer inquiries across various industries. The Concierge role requires specialized knowledge of luxury services and a focus on client experience, whereas Customer Service Representatives focus on resolving standard customer issues efficiently.

What are the key skills and qualifications needed to thrive as a Premium Services Concierge, and why are they important?

To thrive as a Premium Services Concierge, you need excellent customer service skills, problem-solving abilities, and prior experience in hospitality or guest services. Familiarity with reservation management systems, CRM platforms, and multi-line phone systems is often required. Exceptional communication, discretion, and attention to detail help build lasting client relationships and ensure personalized service. These skills are vital to delivering a seamless, high-quality experience for premium clients, fostering loyalty and satisfaction.

What qualifications do I need to be a concierge?

To be a premium services concierge, candidates typically need strong customer service skills, excellent communication abilities, and a professional appearance. Relevant experience in hospitality, travel, or luxury services is often preferred, along with proficiency in scheduling tools and a flexible schedule. Some roles may require a high school diploma or equivalent, with additional certifications in hospitality or customer relations beneficial.

How much do you get paid as a concierge?

Concierge salaries vary depending on experience, location, and employer, but the average annual pay ranges from $25,000 to $50,000. Experienced concierges or those working in luxury settings can earn higher wages, often supplemented with tips and bonuses.

How does a Premium Services Concierge typically collaborate with other departments to ensure a seamless guest experience?

A Premium Services Concierge frequently works alongside departments such as housekeeping, food and beverage, and guest relations to coordinate personalized services for VIP clients. This collaboration involves proactive communication to anticipate guest needs, resolve issues promptly, and ensure requests are fulfilled efficiently. Building strong interdepartmental relationships is key to delivering the high standard of service expected by premium guests, and concierges often act as the central point of contact to streamline and elevate the overall guest experience.
What states have the most Premium Services Concierge jobs? States with the most job openings for Premium Services Concierge jobs include:
What job categories do people searching Premium Services Concierge jobs look for? The top searched job categories for Premium Services Concierge jobs are:
Premium Services Concierge jobs near you
Infographic showing various Premium Services Concierge job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 69% Full Time, 16% Part Time, and 13% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.
Title Premium Services Concierge | Part-Time | PeoplesBank Arena

Title Premium Services Concierge | Part-Time | PeoplesBank Arena

Oak View Group

Hartford, CT

$20 - $22/hr

Other

Retirement

Posted 29 days ago

Oak View Group rating

6.1

Company rating: 6.1 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

26th of 37 rated event venues

Job description

Premium Services Concierge | Part-Time | PeoplesBank Arena
Location US-CT-Hartford
Job Post Information* : Posted Date 2 months ago(5/28/2026 9:13 AM)
Job ID 2026-32194
Category Guest Services
Type Regular Part-Time
Location : Location US-CT-Hartford
Job Post Information* : External Company Name Oak View Group
Job Post Information* : External Company URL https://www.oakviewgroup.com/
Location : Postal Code 06103
Location : Address One Civic Center Plaza
Job Post Information* : Post End Date 8/28/2026
Overview

The Premium Services Concierge at the PeoplesBank Arena will serve as the primary point of contact for premium guests during events, including Hartford Wolf Pack games, UConn Athletics (basketball and hockey), and concerts. This role is responsible for creating an exceptional and seamless experience for premium clients across our Bunker Suites, Loge Boxes, and Club Seats. Concierges are expected to consistently deliver top-tier customer service with professionalism, courtesy, and attention to detail. As part of the Premium Services team, this position plays a key role in enhancing the game day and event experience within our premium spaces.

This role pays an hourly rate of $20.00-$22.00

Benefits for Part-Time roles: 401(k) Savings Plan, 401(k) matching.

This position will remain open until August 28, 2026.

Responsibilities
  • Welcome and assist premium guests in a warm, friendly, and professional manner throughout the event experience.
  • Build and maintain strong relationships with key stakeholders throughout the premium seating locations.
  • Educate guests on premium amenities, seating areas, and game day or event-specific information.
  • Partner closely with the on-site Premium Services Manager to ensure all guest needs are met during events.
  • Conduct pre-event walkthroughs to ensure all premium areas (Bunker Suites, Loge Boxes, and Club Seats) are clean, stocked, and event-ready.
  • Proactively identify and report any service issues or guest concerns to appropriate personnel for quick resolution.
  • Monitor and support entertainment elements in premium spaces, including TVs, video walls, and sound systems.
  • Assist guests requiring mobility or accessibility accommodations with appropriate support.
  • Uphold all safety, security, and venue policies to ensure a secure and comfortable environment.
  • Support the setup and breakdown of premium areas before and after events.
  • Collaborate with fellow Guest Services staff and departments to maintain a positive and efficient team environment.
  • Complete additional assignments or special projects as needed.
Qualifications
  • Outgoing, enthusiastic, and service-oriented with a natural ability to connect with guests.
  • Prior experience in customer service, hospitality, or event environments preferred.
  • Strong communication and interpersonal skills with a focus on professionalism and guest satisfaction.
  • Excellent problem-solving abilities and quick thinking in high-pressure situations.
  • Detail-oriented with strong organizational and time management skills.
  • Ability to adapt to changing event needs and maintain composure during busy or challenging situations.
  • Must be available to work flexible hours, including evenings, weekends, and holidays.
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