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Premium Services Concierge Jobs (NOW HIRING)

EventsAiLink

$40K - $90K/yr

... Lead premium member experience -- deliver personalized, high-touch concierge support and build ... Apply for VIP Membership Concierge Services Manager Enter your information and upload your CV or ...

Pavago

Travel Concierge & Operations Specialist

Deliver premium, high-touch service in every interaction * Anticipate client needs proactively ... Concierge or client services * Luxury hospitality * High-touch or white-glove environments Core ...

Pavago

Travel Concierge & Operations Specialist

Deliver premium, high-touch service in every interaction * Anticipate client needs proactively ... Concierge or client services * Luxury hospitality * High-touch or white-glove environments Core ...

San Manuel Casino

Lead VIP Concierge

Highland, CA · On-site

$15.50 - $19.75/hr

Under the direction of VIP Services Leadership, the Lead VIP Services Concierge is responsible for extending premium hospitality and exquisite service to our VIP guests across all business units ...

The HEAT Group

Premium Concierge

Miami, FL · On-site

$14.75 - $19.25/hr

The Premium Concierge serves as liaison between Kaseya Center premium guests and the Arena staff to ensure that Five Star Service is provided as it relates to, but not limited to Ticketing, Food and ...

Ball Arena

Premium Concierge

Denver, CO · On-site

$20/hr

Premium Concierge Department: Business Development Business Unit ... Premium Sales and Service Location: Ball Arena, Denver, CO Reports To: Director of Premium ...

HAMMER AND NAILS

Member Concierge

Yardley, PA · On-site

$14 - $24/hr

Hammer and Nails in Yardley, PA is looking for a charismatic and service-driven Member Concierge to be the face of our premium grooming experience. This is your chance to join a one-of-a-kind men ...

HAMMER AND NAILS

Member Concierge

Yardley, PA · On-site

$14 - $24/hr

Hammer and Nails in Yardley, PA is looking for a charismatic and service-driven Member Concierge to be the face of our premium grooming experience. This is your chance to join a one-of-a-kind men ...

HAMMER AND NAILS

Member Concierge

Yardley, PA · On-site

$14 - $24/hr

Hammer and Nails in Yardley, PA is looking for a charismatic and service-driven Member Concierge to be the face of our premium grooming experience. This is your chance to join a one-of-a-kind men ...

AEG

Premium Concierge

Denver, CO · On-site

$20/hr

Customer Service for Guests. Problem solving potential ticketing issues, Greet, assist, and aid ... Serve as a concierge for all Premium spaces within Ball Arena such a Suites, Theater Boxes, Club ...

Brewer Global

Customer Service Concierge

Las Vegas, NV · On-site

$21 - $23/hr

Background in premium customer service, concierge work, VIP programs, fintech, or credit card servicing; gaming industry experience a plus. * Solid understanding of credit card mechanics, including ...

Vail Resorts

Epic Ascent Concierge Agent

Vail, CO · On-site

$24/hr

By partnering across departments, managing complex guest needs, and providing proactive solutions in a dynamic environment, the Advanced Concierge Agent delivers premium service that reflects Vail ...

Vail Mountain

Epic Ascent Concierge Agent

Vail, CO · On-site

$24/hr

By partnering across departments, managing complex guest needs, and providing proactive solutions in a dynamic environment, the Advanced Concierge Agent delivers premium service that reflects Vail ...

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Premium Services Concierge information

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How much do premium services concierge jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for premium services concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a premium services concierge?

A Premium Services Concierge is a hospitality professional who provides personalized, high-end services to clients or guests, often in luxury hotels, resorts, or exclusive venues. Their role involves handling special requests, arranging travel or dining, securing event tickets, and ensuring a seamless, memorable experience tailored to each guest's preferences. Premium Services Concierges are known for their exceptional customer service skills, attention to detail, and ability to anticipate and fulfill unique client needs.

How does a premium services concierge typically collaborate with other departments to ensure a seamless guest experience?

A Premium Services Concierge frequently works alongside departments such as housekeeping, food and beverage, and guest relations to coordinate personalized services for VIP clients. This collaboration involves proactive communication to anticipate guest needs, resolve issues promptly, and ensure requests are fulfilled efficiently. Building strong interdepartmental relationships is key to delivering the high standard of service expected by premium guests, and concierges often act as the central point of contact to streamline and elevate the overall guest experience.

What are the key skills and qualifications needed to thrive as a premium services concierge, and why are they important?

To thrive as a Premium Services Concierge, you need excellent customer service skills, problem-solving abilities, and prior experience in hospitality or guest services. Familiarity with reservation management systems, CRM platforms, and multi-line phone systems is often required. Exceptional communication, discretion, and attention to detail help build lasting client relationships and ensure personalized service. These skills are vital to delivering a seamless, high-quality experience for premium clients, fostering loyalty and satisfaction.

What is the difference between Premium Services Concierge vs Customer Service Representative?

AspectPremium Services ConciergeCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in luxury or high-end servicesHigh school diploma or equivalent; customer service experience
Work EnvironmentLuxury hotels, private clubs, concierge firmsCall centers, retail, corporate offices
Employer & IndustryHospitality, luxury servicesRetail, telecommunications, service industries
Primary FocusPersonalized, high-end client services and requestsHandling customer inquiries and issues

The main difference is that a Premium Services Concierge provides personalized, high-end services tailored to affluent clients, often in luxury settings, while a Customer Service Representative handles general customer inquiries across various industries. The Concierge role requires specialized knowledge of luxury services and a focus on client experience, whereas Customer Service Representatives focus on resolving standard customer issues efficiently.

Do premium services concierges make good money?

Premium services concierges typically earn a salary that varies based on experience, location, and employer, with many earning between $30,000 and $70,000 annually. Experienced concierges or those working in luxury environments can earn higher wages, and some may receive tips or bonuses that increase overall compensation.

What states have the most Premium Services Concierge jobs?

States with the most job openings for Premium Services Concierge jobs include:

What are popular job titles related to Premium Services Concierge jobs?

For Premium Services Concierge jobs, the most frequently searched job titles are:

Premium Services Concierge jobs near you
Infographic showing various Premium Services Concierge job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

Event Services Concierge - Audio Visual, Event Technology

The Woodlands, TX • On-site

Pinnacle Live
Convention and Trade Show Organizers • 501 - 1,000 employees
Learn more about Pinnacle Liveexternal

$13.75 - $17.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Pinnacle Live rating

8.0

Company rating: 8.0 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

128th of 501 rated business services

Job description

Description
Event Services Concierge
Company Overview
Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences - combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.
Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.
Job Summary
The Event Services Concierge is the primary customer service representative of Pinnacle Live to event planners and attendees, as well as hotel partners. The Event Technology Concierge will be available prior to the event kick off, during and at wrap up to eliminate the need for clients and hotel partners to ensure equipment and room setups are functioning as expected and proactively troubleshoot any necessary issues.
Essential Functions
  • Check meeting rooms prior to events to ensure equipment and networking information is set as needed
  • Greet clients before event begin and ensure client satisfaction with all Pinnacle Live equipment and all networking needs
  • Maintain accurate client event information within the Company's business systems
  • Coordinate with Sales Managers to ensure all on-site additions and changes are properly documented
  • Review daily invoices with client and obtain client's signature on invoice(s)
  • Provide continued communication with client throughout the duration of their event
  • Provide basic troubleshooting of networking and AV equipment and engage technical staff when necessary
  • Maintain regular communication with technical staff regarding client needs
  • When time permits and as necessary assist technical staff in the set and striking of AV equipment
  • Ensure any lost stolen or damaged equipment is immediately reported to management.
  • Make sure all Company occupied areas are clean, organized, and up to Company standards
  • Continually work toward enhancing and improving technical skills to include audio, video/data, staging and computer operation and networking.
  • Comply with all Company policies and procedures
  • Other duties as assigned.
Education & Experience
  • High School Graduate or equivalent
  • One to Two (1-2) years' experience with audio visual and/or hospitality industry preferred
  • One (1) year prior customer service experience, preferably in a hospitality environment
  • General computer proficiency and willingness to learn new platforms
Required Skills & Knowledge
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.
  • Strong customer service skills
  • Good working knowledge of computer hardware and software
  • Planning ability; able to plan prioritize
  • Strong interpersonal skills
  • Excellent verbal and written communication skills
  • Excellent organizational skills and attention to detail
  • Strong team player orientation
  • Commitment to best-in-class customer service for internal and external stakeholders
  • Professional appearance

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits
  • Generous time off with PTO, holidays and sick/personal days
  • 401k with a contribution match
  • Insurances; health, vision, dental and more
Pinnacle Live is an E-verify and Equal Employment Opportunity Employer
Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.
Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.

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