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Premier Support Jobs (NOW HIRING)

Jobscience

Mobile Associate

Watertown, MA · On-site

$25/hr

Boston, MA (On-site - Multiple sites) Position Type: Full-Time Compensation: $25.00 per hour Job Summary We are seeking a dynamic and highly organized Mobile Associate to provide premier support ...

HiveWatch

Senior IT Systems Engineer

El Segundo, CA · On-site

$111K - $152K/yr

Required : • 6+ years of technical support experience for SMBs, whether internal or as an external consultant (MSP) • A wide knowledge of troubleshooting principles, best practices, and premier ...

HiveWatch

Senior IT Systems Engineer

El Segundo, CA · On-site

$130K - $160K/yr

A wide knowledge of troubleshooting principles, best practices, and premier support skills * Exceptional problem-solving abilities with demonstrated experience recommending the right solution to ...

NRG

Jr Salesforce Administrator

UT · On-site

As needed, you'll also coordinate external assistance with Salesforce Premier Support and Proactive Monitoring. What we're looking for: * 2+ years' experience implementing and maintaining technical ...

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How much do premier support jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for premier support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between Premier Support vs Technical Support Specialist?

AspectPremier SupportTechnical Support Specialist
CredentialsTypically requires advanced certifications, industry experienceOften entry to mid-level certifications, technical training
Work EnvironmentHigh-touch, personalized support for enterprise clientsHelp desk, call center, or remote troubleshooting
Employer & Industry UsageUsed by tech companies offering premium support servicesCommon across IT, telecom, and software industries
Search & Comparison IntentFocus on premium, enterprise-level support servicesFocus on general technical troubleshooting

Premier Support involves providing high-level, personalized assistance primarily for enterprise clients, often requiring advanced certifications and extensive experience. Technical Support Specialists handle routine troubleshooting and customer inquiries, typically with entry to mid-level credentials. While both roles support technical issues, Premier Support emphasizes proactive, high-touch service, whereas Technical Support Specialists focus on reactive problem resolution.

What is Premier Support?

Premier Support is a specialized customer support service offered by many technology companies, providing customers with prioritized access to technical experts, faster response times, and tailored solutions for complex issues. This service is typically designed for enterprise clients who require a higher level of support to maintain critical business operations. Premier Support often includes dedicated account managers, proactive monitoring, and comprehensive problem resolution, ensuring minimal downtime and maximum efficiency. The specifics of Premier Support can vary depending on the provider, but it generally aims to deliver enhanced support experiences beyond standard offerings.

What are the key skills and qualifications needed to thrive as a Premier Support specialist, and why are they important?

To thrive as a Premier Support specialist, you need strong technical troubleshooting abilities, deep product knowledge, and often a relevant degree or certifications in IT or customer support. Familiarity with ticketing systems, remote diagnostic tools, and CRM platforms is typically required. Excellent communication, patience, and problem-solving skills are crucial for building rapport with clients and effectively resolving issues. These skills ensure timely, high-quality support that maximizes customer satisfaction and maintains trust in the company's services.

What job makes $10,000 a month without a degree?

A Premier Support role in the tech industry can potentially pay $10,000 or more per month for experienced professionals, especially those with specialized skills in customer support, troubleshooting, and technical knowledge of enterprise software or hardware. High-paying support roles often require certifications, strong problem-solving abilities, and extensive industry experience, but they typically do not require a college degree.

What are some common challenges faced by Premier Support professionals, and how can they be effectively managed?

Premier Support professionals often handle complex technical issues and demanding customer situations, which can be challenging due to the high expectations for quick and effective resolutions. Managing multiple high-priority cases simultaneously requires strong organizational and communication skills. Building good relationships with customers and collaborating closely with internal engineering and product teams are key strategies for managing these challenges. Continuous learning and staying up-to-date with product updates can also help Premier Support staff provide the best possible assistance.
More about Premier Support jobs
What cities are hiring for Premier Support jobs? Cities with the most Premier Support job openings:
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Premier Support jobs near you
Infographic showing various Premier Support job openings in the United States as of May 2026, with employment types broken down into 17% As Needed, 70% Full Time, 9% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
Software Engineer iCloud- Apple Services Engineering

Software Engineer iCloud- Apple Services Engineering

Apple

Austin, TX • On-site

Full-time

Posted 19 days ago

Apple rating

8.1

Company rating: 8.1 out of 10

Based on 661 frontline employees who took The Breakroom Quiz

6th of 30 rated technology retailers

Job description

There are job opportunities, and then there are career-defining moments. This might be yours. ..The iCloud Tools Engineering team is crucial to delivering a seamless Apple experience, empowering AppleCare to provide premier support for iCloud services and key iOS/macOS features. Here, you'll build tools that enhance customer service, take on exciting challenges like platform modernization, and develop intelligent features leveraging Gen AI. You'll work with cutting-edge technologies available only at Apple. We'd love to hear from you!...
Our team is in charge of maintaining and enhancing several business-critical internal applications that drive key organizational functions. These applications play a pivotal role in Apple Care offering extraordinary support to our customers and automating critical processes such as sending emails to billions of users and delivering iCloud feature experiences for all devices in our retail stores worldwide. We know our applications are great, but we also believe we can make them even better. We need your engineering skills as well as your product ideas to define and build the next generation of services that will further elevate our customer experience.You will get to collaborate with many cross-functional teams across Apple; therefore, good communication and relationship-building skills are essential to your success. Having an inquisitive mind and asking questions will help you not only achieve immediate results but also inspire new ideas for your next killer feature.At Apple Service Engineering, we're very invested in your personal growth. We will work with you to define your career goals and help you get closer to them with mentorship, training, and education.
4+ years experience in developing and maintaining high-performance, scalable backend systems using Java, with a strong understanding of design patterns and data structures.Experience with designing and implementing efficient APIs and micro-services.Experience with relational databases like Oracle, PostgreSQL, and NoSQL databases like Cassandra for efficient data storage and retrieval.Expertise in building robust, high-performance, responsive, and accessible user interfaces with a focus on usability and cross-platform compatibility.Proficient in TypeScript and ES6, with expertise in modern JavaScript frameworks such as ReactJS, AngularJS, and VueJS.Proficient in applying best practices for clean, maintainable code.Strong written and verbal communication skills to collaborate optimally with cross-functional teams.Excellent analytical and problem-solving abilities with strong attention to detail.Willingness to learn new technologies and comfortable with working in a fast-paced and dynamic environment.
BS or MS or Ph.d in Computer Science or equivalent industry experience

What Apple employees say

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Benefits

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About Apple

Sourced by ZipRecruiter

Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.

Industry

Computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Cupertino, CA, US

Year founded

1976

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