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Premier Support Jobs (NOW HIRING)

LogicMonitor

Premier Support Engineer

Austin, TX · On-site

As a Premier Support Engineer (PSE), you will provide dedicated support to our Premier Support customers, playing a critical role in enhancing the LM Customer Experience. You will be the primary ...

LogicMonitor

Premier Support Engineer

Austin, TX · On-site

As a Premier Support Engineer (PSE), you will provide dedicated support to our Premier Support customers, playing a critical role in enhancing the LM Customer Experience. You will be the primary ...

Trimble

Premier Support Engineer

Lake Oswego, OR · On-site

As a Premier Support Engineer for our CMS team, you will serve as the dedicated technical backbone for strategic Vista ERP customers, solving complex post-implementation challenges and building ...

Trimble, Inc.

Premier Support Engineer

Westminster, CO · On-site

As a Premier Support Engineer for our CMS team, you will serve as the dedicated technical backbone for strategic Vista ERP customers, solving complex post-implementation challenges and building ...

Trimble

Premier Support Engineer

Lake Oswego, OR · On-site +1

Elevate the Enterprise Experience as our next Premier Support Engineer ! Are you a technical powerhouse ready to redefine how enterprise construction leaders succeed in the cloud? As a Enterprise ...

Trimble

Premier Support Engineer

Westminster, CO · On-site +1

Elevate the Enterprise Experience as our next Premier Support Engineer ! Are you a technical powerhouse ready to redefine how enterprise construction leaders succeed in the cloud? As a Enterprise ...

Trimble

Premier Support Engineer

Westminster, CO · On-site

As a Premier Support Engineer for our CMS team, you will serve as the dedicated technical backbone for strategic Vista ERP customers, solving complex post-implementation challenges and building ...

Trimble, Inc.

Premier Support Engineer

Lake Oswego, OR · On-site

Elevate the Enterprise Experience as our next Premier Support Engineer ! Are you a technical powerhouse ready to redefine how enterprise construction leaders succeed in the cloud? As a Enterprise ...

Orion

VP Enterprise Delivery

Omaha, NE · On-site

You'll help transform Premier Support into a meaningful competitive advantage that drives retention, expansion, and referrals across Orion's most strategic enterprise clients. What you'll be doing

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Premier Support information

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How much do premier support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for premier support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is Premier Support?

Premier Support is a specialized customer support service offered by many technology companies, providing customers with prioritized access to technical experts, faster response times, and tailored solutions for complex issues. This service is typically designed for enterprise clients who require a higher level of support to maintain critical business operations. Premier Support often includes dedicated account managers, proactive monitoring, and comprehensive problem resolution, ensuring minimal downtime and maximum efficiency. The specifics of Premier Support can vary depending on the provider, but it generally aims to deliver enhanced support experiences beyond standard offerings.

What are the key skills and qualifications needed to thrive as a Premier Support specialist?

To thrive as a Premier Support specialist, you need strong technical troubleshooting abilities, deep product knowledge, and often a relevant degree or certifications in IT or customer support. Familiarity with ticketing systems, remote diagnostic tools, and CRM platforms is typically required. Excellent communication, patience, and problem-solving skills are crucial for building rapport with clients and effectively resolving issues. These skills ensure timely, high-quality support that maximizes customer satisfaction and maintains trust in the company's services.

What are some common challenges faced by Premier Support professionals, and how can they be effectively managed?

Premier Support professionals often handle complex technical issues and demanding customer situations, which can be challenging due to the high expectations for quick and effective resolutions. Managing multiple high-priority cases simultaneously requires strong organizational and communication skills. Building good relationships with customers and collaborating closely with internal engineering and product teams are key strategies for managing these challenges. Continuous learning and staying up-to-date with product updates can also help Premier Support staff provide the best possible assistance.

What is the difference between Premier Support vs Technical Support Specialist?

AspectPremier SupportTechnical Support Specialist
CredentialsTypically requires advanced certifications, industry experienceOften entry to mid-level certifications, technical training
Work EnvironmentHigh-touch, personalized support for enterprise clientsHelp desk, call center, or remote troubleshooting
Employer & Industry UsageUsed by tech companies offering premium support servicesCommon across IT, telecom, and software industries
Search & Comparison IntentFocus on premium, enterprise-level support servicesFocus on general technical troubleshooting

Premier Support involves providing high-level, personalized assistance primarily for enterprise clients, often requiring advanced certifications and extensive experience. Technical Support Specialists handle routine troubleshooting and customer inquiries, typically with entry to mid-level credentials. While both roles support technical issues, Premier Support emphasizes proactive, high-touch service, whereas Technical Support Specialists focus on reactive problem resolution.

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What cities are hiring for Premier Support jobs?

Cities with the most Premier Support job openings:

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The top searched job categories for Premier Support jobs are:

Premier Support jobs near you
Infographic showing various Premier Support job openings in the United States as of August 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Premier Support Engineer

LogicMonitor

Austin, TX • On-site

Full-time

Re-posted 10 hours ago

Job description

About Us:  

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy-vibrant locations where our teams connect, collaborate, and innovate.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LogicMonitor is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work, and named one of BuiltIn's Best Places to Work for the seventh year in a row! 

As a Premier Support Engineer (PSE), you will provide dedicated support to our Premier Support customers, playing a critical role in enhancing the LM Customer Experience. You will be the primary point of contact for incoming customer requests, own logging and managing support tickets from receipt to full resolution within defined Service Level Agreements (SLAs). Your contributions will include resolving customer requests, educating users on LM functionality, and delivering timely, effective solutions.

Here's a closer look at this key role:

  • Provide technical support to LogicMonitor Premier Support customers via chat, ticket, and phone.

  • Act as the dedicated Premier Support Engineer for up to 8 assigned accounts.

  • Schedule and Lead Premier Support kickoff calls in collaboration with the Customer Success Team.

  • Conduct quarterly health checks for assigned accounts.

  • Address issues identified during health checks with scheduled remediation sessions.

  • Perform daily, weekly, and monthly proactive support checks to maximize value for assigned accounts.

  • Contribute to one operational efficiency project each quarter to enhance the Premier Support offering.

  • Serve as a liaison between clients and internal development for escalated issues, including product enhancements, bug resolutions, and product education.

  • Contribute to the Support Knowledge Base quarterly.

What You'll Need:

  • Bachelor Degree or equivalent experience.

  • Strong troubleshooting skills and methodology.

  • 3+ years supporting or administering SaaS ITIM products.

  • 3+ years of experience in Linux, Windows, network administration, including IT help desk support, or IT operations.

  • Proficient in scripting and able to write basic scripts.

  • 3+ years experience with cloud platforms (AWS, Azure, etc.)

  • Familiarity with help desk tools like Zendesk or Jira.

  • Excellent English communication skills (written and verbal).

  • Availability to work M-F: 7-4 PM CT, 8-5 PM CT, 9-6 PM CT or 10-7 PM CT.

  • Experience using AI tools to enhance productivity, innovation, or problem-solving.

Residents of California, click Here to view our California Applicant Privacy Notice.

Anticipated Application Close Date: 08/03/26

LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We're committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don't just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Work Authorization:
At this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization.
Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis.
We are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer.

#LI-DW1 #LI-Hybrid #BI-Hybrid

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