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Premier Support Jobs (NOW HIRING)

Orion

Premier Technical Support Specialist

Omaha, NE · On-site

$56K - $82K/yr

As a Premier Technical Support Specialist focused on Advisor Portal, you will provide consultative technical support to advisory firms and internal partners. This role supports key Advisor Portal ...

Orion

Premier Technical Support Specialist

Lehi, UT · Hybrid

$56K - $82K/yr

As a Premier Technical Support Specialist focused on Advisor Portal, you will provide consultative technical support to advisory firms and internal partners. This role supports key Advisor Portal ...

New

Trimble

Enterprise Support Engineer

Lake Oswego, OR · On-site +1

$110K - $136K/yr

You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers." Premier Support Engineer, Technical Account Manager, Azure Cloud, Vista ERP, Construction ...

Trimble

Enterprise Support Engineer

Portsmouth, NH · On-site +1

$109K - $135K/yr

You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers." Premier Support Engineer, Technical Account Manager, Azure Cloud, Vista ERP, Construction ...

Trimble

Enterprise Support Engineer

Westminster, CO · On-site +1

$108K - $134K/yr

You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers." Premier Support Engineer, Technical Account Manager, Azure Cloud, Vista ERP, Construction ...

Bowhead

Payroll Specialist

Springfield, VA

$24.50 - $33.50/hr

Known collectively as Bowhead, we are a leading ANC with nearly 25 years of experience providing premier support to defense and civilian government agencies across the United States and around the ...

HiveWatch

Senior IT Systems Engineer

El Segundo, CA · On-site

$111K - $152K/yr

Required : • 6+ years of technical support experience for SMBs, whether internal or as an external consultant (MSP) • A wide knowledge of troubleshooting principles, best practices, and premier ...

HiveWatch

Senior IT Systems Engineer

El Segundo, CA · On-site

$111K - $152K/yr

Required : • 6+ years of technical support experience for SMBs, whether internal or as an external consultant (MSP) • A wide knowledge of troubleshooting principles, best practices, and premier ...

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Premier Support information

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How much do premier support jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for premier support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between Premier Support vs Technical Support Specialist?

AspectPremier SupportTechnical Support Specialist
CredentialsTypically requires advanced certifications, industry experienceOften entry to mid-level certifications, technical training
Work EnvironmentHigh-touch, personalized support for enterprise clientsHelp desk, call center, or remote troubleshooting
Employer & Industry UsageUsed by tech companies offering premium support servicesCommon across IT, telecom, and software industries
Search & Comparison IntentFocus on premium, enterprise-level support servicesFocus on general technical troubleshooting

Premier Support involves providing high-level, personalized assistance primarily for enterprise clients, often requiring advanced certifications and extensive experience. Technical Support Specialists handle routine troubleshooting and customer inquiries, typically with entry to mid-level credentials. While both roles support technical issues, Premier Support emphasizes proactive, high-touch service, whereas Technical Support Specialists focus on reactive problem resolution.

What is Premier Support?

Premier Support is a specialized customer support service offered by many technology companies, providing customers with prioritized access to technical experts, faster response times, and tailored solutions for complex issues. This service is typically designed for enterprise clients who require a higher level of support to maintain critical business operations. Premier Support often includes dedicated account managers, proactive monitoring, and comprehensive problem resolution, ensuring minimal downtime and maximum efficiency. The specifics of Premier Support can vary depending on the provider, but it generally aims to deliver enhanced support experiences beyond standard offerings.

What are the key skills and qualifications needed to thrive as a Premier Support specialist, and why are they important?

To thrive as a Premier Support specialist, you need strong technical troubleshooting abilities, deep product knowledge, and often a relevant degree or certifications in IT or customer support. Familiarity with ticketing systems, remote diagnostic tools, and CRM platforms is typically required. Excellent communication, patience, and problem-solving skills are crucial for building rapport with clients and effectively resolving issues. These skills ensure timely, high-quality support that maximizes customer satisfaction and maintains trust in the company's services.

What are some common challenges faced by Premier Support professionals, and how can they be effectively managed?

Premier Support professionals often handle complex technical issues and demanding customer situations, which can be challenging due to the high expectations for quick and effective resolutions. Managing multiple high-priority cases simultaneously requires strong organizational and communication skills. Building good relationships with customers and collaborating closely with internal engineering and product teams are key strategies for managing these challenges. Continuous learning and staying up-to-date with product updates can also help Premier Support staff provide the best possible assistance.
More about Premier Support jobs
What cities are hiring for Premier Support jobs? Cities with the most Premier Support job openings:
What job categories do people searching Premier Support jobs look for? The top searched job categories for Premier Support jobs are:
Premier Support jobs near you
Infographic showing various Premier Support job openings in the United States as of July 2026, with employment types broken down into 87% Full Time, 8% Part Time, and 5% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
Premier Technical Support Specialist

Premier Technical Support Specialist

Orion

Omaha, NE • On-site

$56K - $82K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 26 days ago

Job description

About this Opportunity:
As a Premier Technical Support Specialist focused on Advisor Portal, you will provide consultative technical support to advisory firms and internal partners. This role supports key Advisor Portal workflows, including proposals, new account opening, account maintenance, client onboarding, DocuSign related processes, and other advisor facing digital experiences. In this role, you will help troubleshoot complex issues, guide users through platform workflows, validate system functionality, document solutions, and partner with internal teams to improve the Advisor Portal experience. This role is ideal for someone who enjoys troubleshooting, learning connected systems, following documented training and procedures, and helping advisors and internal teams solve complex workflow issues. As we continue to evolve and live our Orion values, we are looking for someone to grow with us.
Location:
It is anticipated that an incumbent in this role will work as a Hybrid employee, with three (3) or more days each week required on-site at one of the listed office locations.
Candidates should be located within a commutable distance to an office. Internal candidates currently aligned to an Orion office location may be given preference; however, internal candidates with varying work arrangements may be considered based on experience and business needs. Work location is subject to change based on business needs.
In this role, you'll get to:
  • Serve as a technical support resource for Advisor Portal related questions, workflows, and client impacting issues.
  • Respond to Advisor Portal inquiries across phone, email, chat, Salesforce cases, and scheduled consultations.
  • Troubleshoot issues related to proposals, new account opening, account maintenance, client onboarding, trading related workflows, and other Advisor Portal functionality.
  • Support DocuSign related workflows within Advisor Portal, including document generation, envelope routing, signing order questions, advisor and client signing experiences, and troubleshooting related errors.
  • Analyze technical issues, configuration questions, workflow discrepancies, and user reported concerns.
  • Provide clear guidance to advisors, internal service teams, onboarding teams, and other business partners.
  • Follow established training, documentation, procedures, and escalation paths to support consistent and accurate resolutions.
  • Collaborate with Product Management, Development, Service, Onboarding, Operations, and other internal teams on defects, enhancements, workflow changes, and client impacting issues.
  • Act as escalation support for Advisor Portal cases as knowledge and experience grow.
  • Document troubleshooting steps, technical findings, workflow guidance, and best practices.
  • Help improve Advisor Portal enablement, internal documentation, training resources, and support processes.
  • Mentor and support peers over time through shadowing, coaching, and knowledge sharing.

We're looking for talent who:
  • Has a Bachelor's degree in Business, Finance, Technology, or a related field as preferred.
  • Has a minimum of two (2) years of experience in technical support, financial technology, client service, operations, onboarding, or client success as required.
  • Has strong technical curiosity and a willingness to learn Advisor Portal, DocuSign workflows, and related systems
  • Has demonstrated experience researching, troubleshooting, and resolving platform or workflow issues as required.
  • Has experience supporting software, SaaS platforms, financial technology, advisor technology, CRM systems, or operational workflows as preferred.
  • Has experience with Salesforce, case management tools, CRM systems, DocuSign, or similar support platforms as preferred.
  • Can follow complex workflows, identify gaps, and explain issues clearly.
  • Has strong problem solving skills and can work through ambiguous situations.
  • Can translate technical concepts into clear guidance for advisors, clients, and internal partners.
  • Has strong attention to detail and understands the importance of accuracy in client facing workflows.
  • Communicates clearly and professionally in both verbal and written formats.
  • Works well with Product, Development, Service, Onboarding, Operations, and client facing teams.
  • Takes ownership of issues and drives them toward resolution.
  • Is comfortable asking questions, learning quickly, and applying feedback.
  • Can build strong working relationships with stakeholders at different levels of the organization.

#LI-AP1
#LI-Onsite
#LI-Hybrid
Recommended Skills:
Active Listening, Communication, Financial Technology, Management Reporting, Microsoft Office, Operating Systems (OS), Orion Software, Performance Reports, Service Excellence, Technical Enablement, Technical Problem-Solving, Technical Support, Technology Platforms, Troubleshooting
Salary Range:
$56,046.00 - $82,313.00
The pay listed in this posting indicates the estimated pay at the time of this posting; however, may vary depending on geographic location, job-related knowledge, skills, and experience. In addition, Orion offers a competitive benefits package which includes health, dental, vision, and disability coverage on day one, 401(k) plan with employer match, paid parental leave, pet benefits including pawternity leave and pet insurance, student loan repayment and more.
About Us
At Orion, we achieve our best work when we support one another, staying personally accountable to each other and the clients we serve. We create a welcoming environment where everyone is respected, valued, and heard. Our commitment to create raving fans ensures we consistently exceed client expectations. Thinking differently is in our DNA-we innovate always, push boundaries, and reject the status quo to deliver transformative outcomes. Together, we support one another and see it through to success, driving our collective achievements and those of our clients.

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