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Powerschool Support Jobs (NOW HIRING)

PowerSchool

$80 - $137/hr

From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all ...

New

Miamiarch

Student Information Systems Coordinator

Miami, FL · On-site

$50 - $70/hr

Provide training and ongoing support to faculty and staff on PowerSchool usage, including gradebook, attendance, and reporting functions. * Troubleshoot system issues and coordinate with PowerSchool ...

New

PowerSchool

Senior Software Engineer

Dallas, TX · On-site

$80 - $137/hr

From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all ...

New

PowerSchool

$163 - $204/hr

From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all ...

New

PowerSchool

Product Manager

Dallas, TX · On-site

$81 - $111/hr

From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all ...

Posted today

PowerSchool

$81 - $111/hr

From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all ...

Posted today

PowerSchool Group LLC

Lead Software Engineer

Dallas, TX · On-site

$92K - $170K/yr

From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all ...

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Powerschool Support information

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How much do powerschool support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for powerschool support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is a PowerSchool Support specialist?

A PowerSchool Support specialist is a professional who provides technical assistance, troubleshooting, and user support for the PowerSchool student information system used by schools and districts. Their responsibilities include resolving software issues, assisting with data management, helping users understand system features, and ensuring smooth operation of the platform. They often work closely with teachers, administrators, and IT staff to ensure the system meets the educational institution’s needs. PowerSchool Support specialists may also conduct training sessions and contribute to software updates and customization.

What are the key skills and qualifications needed to thrive as a PowerSchool Support specialist?

To thrive as a Powerschool Support specialist, you need a solid understanding of student information systems, data management, and often a background in IT or education. Familiarity with Powerschool software, database querying (such as SQL), and troubleshooting tools is typically required, along with certifications like Powerschool Administrator may be preferred. Strong communication, patience, and problem-solving skills are vital for effectively assisting school staff and resolving user issues. These skills ensure accurate data handling, efficient system use, and reliable support for educational institutions relying on Powerschool.

What are some common challenges faced by PowerSchool Support professionals in a school district environment?

Powerschool Support professionals often encounter challenges such as troubleshooting complex data integration issues, managing user access for teachers and administrators, and ensuring timely updates during system rollouts. They must balance daily help desk requests with larger projects like training sessions or software upgrades. Collaboration with IT staff, educators, and district leadership is frequent, requiring strong communication skills and adaptability to evolving school processes and policies.

What is the difference between Powerschool Support vs Powerschool Administrator?

AspectPowerschool SupportPowerschool Administrator
CredentialsTypically requires technical certifications or training in Powerschool systemsRequires advanced knowledge of Powerschool, often with additional IT or education technology certifications
Work EnvironmentSupport roles often involve troubleshooting, customer service, and technical assistanceAdministrators manage system setup, user permissions, and data management within schools or districts
Employer & IndustrySchools, districts, and education technology providersSchool districts, educational institutions, and district IT departments
Search & Comparison IntentPeople compare Powerschool Support to similar support roles to understand technical assistancePeople compare Powerschool Support to administrators to distinguish between support and system management roles

In summary, Powerschool Support focuses on troubleshooting and assisting users with Powerschool systems, while Powerschool Administrators handle system configuration, user management, and data oversight. Both roles are essential in educational technology but differ in responsibilities and required expertise.

More about Powerschool Support jobs

What states have the most Powerschool Support jobs?

States with the most job openings for Powerschool Support jobs include:

What job categories do people searching Powerschool Support jobs look for?

The top searched job categories for Powerschool Support jobs are:

Powerschool Support jobs near you
Infographic showing various Powerschool Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Senior Specialist I, Technical Support - S3 (TCHSPT - Technical Support)

PowerSchool Group LLC

Dallas, TX • On-site

$42K - $76K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Key responsibilities

  • Manage and resolve Tier 2 customer escalations.

  • Investigate and troubleshoot complex software, configuration, and integration issues.

  • Collaborate with Engineering and Development teams to resolve technical issues and product defects.

PowerSchool rating

9.1

Company rating: 9.1 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

26th of 247 rated software companies

Job description

Overview
About PowerSchool
At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you're joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.
Responsibilities
Description
The Technical Support team provides solutions-oriented technical support with a strong focus on customer service that is designed to maximize customer satisfaction while achieving organizational goals. This role serves as a Tier 2 escalation resource responsible for advanced troubleshooting, issue resolution, and collaboration with internal teams to resolve complex customer issues.
Your day-to-day job will consist of:
  • Manage and resolve Tier 2 customer escalations.
  • Investigate and troubleshoot complex software, configuration, and integration issues.
  • Own customer issues from escalation through resolution.
  • Collaborate with Engineering and Development teams to resolve technical issues and product defects.
  • Create and maintain case documentation and bug reports.
  • Prioritize and manage a high-volume case queue.
  • Meet and exceed established benchmarks and expectations.
  • Stay current on all key support topics, including product knowledge and required technical and soft skills.
  • Provide expert, top-quality customer support, including professional, courteous, and timely communication.
  • All other duties as assigned.

Qualifications
Minimum Qualifications
  • 2 to 4 years of relevant and related work experience.
  • Associate's degree or equivalent, or equivalent years of relevant work experience.
  • Travel occasionally, up to 0-5%, for key moments such as team summits, training, customer meetings, company events, etc., with increased frequency during peak periods based on business demands.
  • 2+ years of experience in technical support, software support, application support, or customer escalations.
  • Experience troubleshooting complex software issues and driving cases to resolution.
  • Experience managing multiple priorities in a fast-paced environment.

Preferred Qualifications
  • Experience in a Tier 2 support, escalations, or advanced troubleshooting role.
  • Salesforce experience required (Bomgar preferred).
  • Working knowledge of Jira, APIs, SQL, and relational databases.
  • Familiarity with cloud-based technologies.
  • Strong communication, customer service, and time management skills.
  • Experience working with Engineering or Development teams to resolve technical issues.
  • Experience in K-12 education technology, SIS platforms, or a school district environment preferred.
  • Associate's degree or equivalent work experience; Bachelor's degree preferred.

Compensation & Benefits
Compensation & Benefits
PowerSchool offers the following benefits:
  • Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
  • Flexible Spending Accounts and Health Savings Accounts
  • Short-Term Disability and Long-Term Disability
  • Comprehensive 401(k) plan
  • Generous Parental Leave
  • Unrestricted paid time off (known as Discretionary Time Off - DTO)
  • Wellness Program, including ClassPass & Employee Assistance Program
  • Tuition Reimbursement
  • Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $42,100 - $76,400 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.
EEO Commitment
EEO Commitment
PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accomodations@powerschool.com.

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