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Pos System Analyst Jobs (NOW HIRING)

Restaurant365

$28.05 - $39.26/hr

The Sr. Specialist, POS Configurations, plays a vital role in managing and executing POS system ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...

CEDENT

POS Integration Analyst

Atlanta, GA · On-site

POS INTEGRATION ANALYST REQUIREMENTS: * 3 years+ working experience supporting POS hardware ... QSR Technology, Kitchen Display Systems. * Understand industry standard configuration methods, XML ...

Harbortouch

POS Support Representative

Allentown, PA · On-site

$17.75 - $24/hr

A POS Support Representative is expected to work with customers to identify POS system related problems and advise them on solution. They should achieve resolution by analyzing call logs to notice ...

Harbortouch

POS Support Representative

Allentown, PA · On-site

$17.75 - $24/hr

A POS Support Representative is expected to work with customers to identify POS system related problems and advise them on solution. They should achieve resolution by analyzing call logs to notice ...

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Pos System Analyst information

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$41.5K

$89.3K

$141K

How much do pos system analyst jobs pay per year?

As of Aug 25, 2026, the average yearly pay for pos system analyst in the United States is $89,296.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $108,000.00 per year, depending on experience, location, and employer.

What is a POS system analyst?

POS System Analysts are professionals who specialize in the implementation, maintenance, and optimization of Point of Sale (POS) systems used by businesses for sales transactions. They analyze business requirements, configure POS software and hardware, troubleshoot technical issues, and ensure seamless integration with other business systems such as inventory and accounting. Their role is crucial for ensuring that the sales process runs smoothly, securely, and efficiently, supporting both front-line staff and backend operations.

What are the key skills and qualifications needed to thrive as a POS system analyst?

To thrive as a POS System Analyst, you need strong analytical skills, experience with point-of-sale software and hardware, and a background in information technology or computer science. Familiarity with POS platforms (such as NCR, Oracle, or Lightspeed), database management, and relevant certifications like CompTIA A+ are typically required. Effective problem-solving, communication, and teamwork skills are essential soft skills for collaborating with stakeholders and resolving technical issues. These skills ensure reliable POS operations, minimize downtime, and support optimal business performance in retail or hospitality environments.

How does a POS system analyst typically collaborate with other departments within a retail organization?

A POS System Analyst works closely with various departments such as IT, operations, and finance to ensure point-of-sale systems run smoothly and meet business needs. Collaboration often involves gathering requirements from store managers, coordinating with IT for system updates, and supporting finance with transaction data accuracy. Regular communication and cross-functional meetings are key, especially when rolling out new features or troubleshooting system issues. These collaborations help ensure seamless transaction processing and enhance the customer experience.

What is the difference between Pos System Analyst vs POS Technician?

AspectPos System AnalystPOS Technician
Primary RoleAnalyzes and improves POS systems, supports software development, and ensures system integrationInstalls, maintains, and repairs POS hardware and software on-site
Required SkillsIT skills, system analysis, troubleshooting, software knowledgeHardware troubleshooting, installation, repair skills
Work EnvironmentOffice, IT departments, remote supportRetail locations, on-site technical support
CertificationsIT certifications, POS system trainingHardware repair certifications, technical training

While both roles work with POS systems, the Pos System Analyst focuses on system analysis, software integration, and optimization, often working in office or remote settings. In contrast, the POS Technician handles hardware installation and repairs directly at retail locations. Understanding these differences helps employers and job seekers identify the right role based on skills and work environment.

Is a POS System Analyst an entry-level job?

A POS System Analyst is typically not an entry-level position; it usually requires several years of experience in IT, systems analysis, or retail technology. Candidates often need knowledge of POS hardware and software, troubleshooting skills, and sometimes certifications, making it more suitable for those with intermediate or advanced experience.
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Pos System Analyst jobs near you
Infographic showing various Pos System Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $89,296 per year, or $42.9 per hour.

Restaurant POS Service Analyst

Dallas, TX • Remote

FoodTec Solutions
Restaurants • 51 - 200 employees
Learn more about FoodTec Solutionsexternal

$22 - $30.25/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 29 days ago

Job description

Restaurant POS Service Analyst

FoodTec Solutions

Department

Professional Services

Classification

Full-Time, Non-Exempt

Reports To

Professional Services Manager

Location

Remote or Needham, MA

Schedule

Monday–Friday, 9:00 AM–6:00 PM

Pay Band

$22.00–$30.25 per hour

About FoodTec Solutions

FoodTec Solutions is an established restaurant technology company serving operators across delivery/pizza, quick service, fast casual, and full service restaurant environments. We provide more than point-of-sale software—we deliver integrated business solutions including POS, kitchen systems, online ordering, loyalty, email marketing, mobile apps, employee management, inventory optimization, delivery monitoring, performance reporting, security and loss prevention, and more. Our team brings years of restaurant technology experience into every customer engagement, and our professional services and support teams help customers configure systems the right way for their business and long-term success.

Position Overview

FoodTec Solutions is looking for a customer-focused, operations-minded Restaurant POS Service Analyst to join our Professional Services team.

This role is ideal for someone who understands restaurant operations and enjoys working directly with customers to help them implement, configure, support, and improve the systems that power their business. The right person does not need to be a network engineer or generic IT help desk technician. We are looking for someone who can talk to restaurant operators, understand what they are trying to accomplish, guide them through system changes, support onboarding and go-lives, help with menu and configuration work, and coordinate clearly with internal teams.

This is a strong fit for candidates with backgrounds in restaurant management, restaurant operations, restaurant technology, POS support, customer onboarding, hospitality software support, implementation, or client training.

What You’ll Do

  • Serve as a day-to-day point of contact for new and existing FoodTec customers
  • Support customer communication through phone, email, and remote sessions
  • Guide restaurant clients through onboarding, go-live support, and early adoption of FoodTec systems
  • Train customers on system features, workflows, and best practices
  • Help customers understand and use core FoodTec solutions including restaurant POS, menu configuration, online ordering, loyalty, marketing, and other platform features
  • Gather and manage discovery details needed for menu setup, menu UI configuration, and related implementation work
  • Help customers leverage upgrades, new features, and system enhancements to improve operational efficiency
  • Set and manage expectations around project scope, deliverables, timelines, and next steps
  • Coordinate with managers and teammates to schedule work, maintain momentum, and keep projects moving
  • Support software updates, migrations, deployment tasks, and related customer-facing service projects
  • Document customer needs clearly and ensure information is communicated internally in a useful, actionable way
  • Participate in special projects and continuous improvement efforts within Professional Services

What Makes Someone Successful in This Role

  • Strong customer communication and relationship-building skills
  • Ability to understand restaurant urgency and operational impact
  • Ability to ask good questions, uncover the real issue, and document it clearly
  • Comfortable guiding customers through change, training, and new system functionality
  • Organized and dependable with strong follow-through
  • Able to balance multiple priorities in a fast-paced service environment
  • Strong judgment, professionalism, and ownership mindset
  • Comfortable learning and working across multiple connected restaurant technology solutions

Required Qualifications

  • 1–3 years of experience in restaurant operations, restaurant management, restaurant POS, hospitality technology support, customer onboarding, implementation, or a related customer-facing role
  • Experience working directly with customers in a service, support, training, or operations capacity
  • Experience with restaurant menus, menu setup, modifiers, or implementation-related discovery
  • Strong verbal and written communication skills
  • Strong organizational skills and ability to manage multiple active tasks or projects
  • Proficiency with Microsoft Excel, Word, and PowerPoint
  • Ability to work independently while coordinating effectively with a team

Preferred Qualifications

  • Experience with restaurant POS systems or hospitality software
  • Experience supporting go-lives, onboarding, implementation, or rollout projects
  • Experience training restaurant staff or end users on systems and workflows
  • Experience with online ordering, loyalty, email marketing, or other restaurant technology tools
  • Experience in multi-unit restaurant environments
  • Hospitality, business, or technology-related degree or equivalent hands-on experience
  • Basic familiarity with HTML or design tools is a plus, but not required

What This Role Is Not

This role is not primarily a desktop support, networking, hardware repair, or generic IT help desk position. While technical comfort is important, success in this role depends more on restaurant operations understanding, customer interaction, training, implementation support, menu/configuration work, organization, and ownership.

Benefits

  • Competitive pay
  • Excellent medical and dental insurance
  • Paid vacation and holidays
  • 401(k) plan with company contributions through profit sharing
  • Short-term disability
  • Tuition reimbursement

Why Join FoodTec

FoodTec is an established company with deep restaurant industry experience, a broad product ecosystem, and a team that plays a direct role in helping customers improve revenue, efficiency, and long-term success. We are not a plug-and-play startup model. We work closely with customers to configure technology to fit their business, and our team’s experience and service are a major part of what makes that successful.