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CET is hiring a Program Consultant I, focusing on CT Residential Energy Programs
In this full-time role, you will work with homeowners as part of the Weatherization Assistance Program (WAP) and the Connecticut residential energy team. As a Program Consultant, you will provide outreach, screening, and application assistance for customers. 
Applicants for this position must be located in Connecticut, Southern Massachusetts, or Rhode Island. 
This is a remote position; however, candidates will be required to attend in-person meetings throughout the year and must have a valid driver's license, an acceptable driving record, and access to reliable transportation. 

Essential Job Functions

In this position, you will:

• Provide customer intake and scheduling services and communicate program information to customers and prospects over the phone and through email.
• Educate customers about available program offers. Administer hotlines and email communication and responds to customer inquiries and problem solving professionally and effectively.
• Schedules applicable program services with qualified customers using scheduling software.  Enter data into appropriate platforms to track customer interactions and results.
• May conduct quality checks of customer files, data reports, and/or technical service schedules. 
• Act as liaison with vendors, partners, customers, and other stakeholders, as required.

The Skills You Bring:

• At least 2 years of customer service experience and written communications experience.
• 1 year of energy-related experience is preferred.
• Strong communication skills with an ability to establish rapport with customers, clients, vendors, and coworkers on the phone, over email, and in meetings.
• Experience in CRM platforms is helpful, such as Salesforce.
• Accuracy and attention to detail required.
• Strong organizational and time management skills with the ability to work independently and with minimal supervision.
• Ability to work with multiple programs and deliverables in a collaborative environment.
• High-speed Internet access and a working location free from distractions and interference during business hours. 
• Ability to speak Spanish, Portuguese, Haitian, or Chinese is helpful but not required. 

Compensation and Benefits
Your benefits start on day one! Health, wellness, and paid time off benefits begin on your very first day with us, so you're supported from the start.

At CET, we are committed to transparency and equity in our compensation practices. The compensation range in the job posting reflects the available pay for this role at the time of posting. Individual compensation will be determined based on various factors, including but not limited to the candidate's qualifications, skills, and experience.

CET provides you with outstanding benefits which includes generous paid time off including vacation and personal/sick time; 8 paid holidays and 5 floating holidays; comprehensive medical and dental insurance with generous employer contributions; flexible spending health and dependent care accounts, vision insurance, life insurance which includes an employer paid group plan; disability insurance; supplemental accident, critical illness, and hospital indemnity insurance, pet insurance, an employer paid Employee Assistance Program, monthly mindfulness and stress reduction offering, and a retirement plan with a 3% company match. Additionally, CET provides a monthly $85 stipend for your home internet and/or phone expenses. 
Equally as important, the CET team is a mission-driven, kind, supportive, and collaborative group of employees. We care about the planet and about others! 

This is a full-time position. CET will provide you with a laptop and other office technology. 

About Us:

CET is celebrating 50 years as a mission-based nonprofit dedicated to helping people and businesses save energy, reduce waste, and implement sustainable solutions.  Our core values are audacity, imagination, and collaboration. CET provides innovative and lasting solutions. We’re a hands-on, action-oriented organization—every day, someone on our team is:

• Conducting residential and commercial energy audits and advising building owners on efficiency and electrification opportunities;
• Helping businesses reduce waste, including improving recycling or implementing wasted food diversion programs;
• Working with a municipal electric utility to build innovative financing and incentive programs to accelerate electrification;
• Designing outreach materials that help make green make sense for our target audience.

The need to tackle climate change and rapidly decarbonize our economy makes our work more urgent than ever!

CET is committed to inclusion. Our Diversity, Equity, and Inclusion Framework spans all internal and external policies, practices, and services. The candidates we seek share this commitment to equity and find fulfillment in building an inclusive culture and environment.

CET is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, national origin, genetic information, sex, pregnancy or a pregnancy-related condition, sexual orientation, gender identity, age, marital status, disability, military or veteran status, or any other characteristic protected under applicable federal, state, or local law. 
CET is committed to creating and maintaining an inclusive and welcoming environment. We are committed to creating a team that reflects the diversity of the communities we serve, and encourage you to apply even if you do not meet every job qualification. You may include military service assignments and any verified volunteer work. If you are an individual with a disability who needs reasonable accommodation or assistance, contact us at hr@cetonline.org. 
Any offer of employment is conditional and subject to the successful completion of a background check, Motor Vehicle Record (MVR) review, and drug screening. 
Please do not email us your resume. To be considered for this position, you must apply by following the link in this posting.