Policy Management Jobs in Raleigh, NC (NOW HIRING)

At North Carolina Farm Bureau Insurance, we take pride in our strong, community‑oriented roots that began right here in North Carolina. In 1953, our company was born out of the need to provide insurance coverage to our farmers and rural communities. Now, with local offices in each of the 100 counties, we provide services to all North Carolinians across the state. Here at NCFB we are a familiar face in the community with a service‑oriented mindset that truly sets us apart. Guided by our mission, we are deeply committed to both our neighbors and employees. Helping you is what we do best! If you are passionate about making a meaningful impact and value a people‑centred culture, we invite you to join us!

Work in this category encompasses both Systems Analysis and Programming. Systems Analysis responsibilities include analysing and designing systems, as well as developing major modifications to existing systems. Programming responsibilities include reviewing programs, developing one‑time programmes to test and implement systems, and modifying existing programmes as required. The individual will work under the general direction of an Information Systems Applications Supervisor or a Senior Systems Analyst.

A four‑year degree and four to five years of programming experience, or an equivalent combination of education and experience.

Experience with mainframe utilities such as TSO, ISPF, and SCLM is preferred.

Experience with mainframe CICS and/or assembler programming is preferred.

Experience with PMSC’s Policy Management System (PMS) and statistical reporting is desirable.

Advanced knowledge of programming on an IBM z/OS mainframe, including but not limited to COBOL, JCL, DB2, VSAM, and SQL.

Knowledge of insurance and/or accounting applications.

Demonstrated ability to efficiently debug issues in existing systems and implement appropriate solutions.

Strong organisational skills with the ability to plan work effectively and manage time efficiently.

Strong verbal and written communication skills with the ability to communicate effectively across all levels of staff and management, including clearly explaining system functionality and the rationale for changes in a concise manner, responding promptly to enquiries, and ensuring supervisors are included on business‑related communications as appropriate.

Ability to work effectively in a collaborative team environment, including sharing knowledge, maintaining documentation, and assisting team members as needed.

Strong multitasking skills, with the ability to adjust priorities in response to regulatory requirements, production issues, and urgent business needs.

Experience integrating internal systems with purchased or third‑party software products.

Interview users to identify existing system issues and gather requirements for new system modifications.

Analyse and design enhancements to existing systems, including evaluating current data processing logic, drawing conclusions, and implementing code changes with minimal guidance. Responsibilities also include reviewing, documenting, and preparing detailed specifications for COBOL programmes to be replicated for future integrations.

Analyse and resolve issues within existing systems by efficiently researching production problems, identifying root causes, and presenting recommended solutions along with the impact of each option.

Develop clear, concise programme specifications for implementation by junior programmers.

Prepare test data and review, validate, and approve test results to ensure system changes meet requirements.

Research and determine the root cause of application issues, including identifying the source of failure, the number of impacted policies, and the underlying reason for the issue.

Create and maintain user documentation and computer operations documentation.

Provide guidance and support to other programmers and analysts by answering project‑related questions in a timely manner, explaining system functionality, and sharing relevant documentation.

Adhere to project management standards and processes as defined in the Project Workflow Guidelines.

Provide rotational on‑call support during evenings, weekends, and holidays, maintaining sufficient knowledge of implemented projects and code changes to ensure timely issue resolution and minimise processing delays.

This document is intended to outline the essential responsibilities of the position, and does not limit the tasks that may be assigned or amended by the supervisor.

Full‑time role based at our Corporate Office in Raleigh, NC 27612. Reports to Information Systems Application Supervisor Policy Management Team A. Hybrid work from home policy after training period (three days per week in‑office required).

Farm Bureau is an equal employment opportunity employer, and it is the policy of Farm Bureau to maintain a working environment free of discrimination, intimidation, and harassment. This means that all employment decisions at Farm Bureau shall be based on merit, qualifications, and abilities without regard to race, colour, creed, religion, sex, national origin, age, physical/mental disabilities, veteran status, or any other characteristic protected by state or federal law.