Police Dispatcher Jobs in Springfield, MA (NOW HIRING)

If you have any questions about the position or our application process, reach out to us at recruiting-u@smith.edu.

Job Summary

College Police Dispatcher is a non-sworn, critical role responsible for answering emergency lines (campus emergency number 5555) and business lines, operating radio communications, and monitoring security/fire alarms. They utilize Computer-Aided Dispatch (CAD) systems to prioritize incidents, dispatch campus police, security officers, emergency services, and update logs. They often manage mass notifications through the college's RAVE system.

This is a casual, non-benefitted position.

Pay for this role is typically between $18.76-$22.93 hourly covering the middle half of market compensation. Actual compensation will vary based on individual qualifications.

Key Responsibilities

• Emergency Communications: Answer emergency and non-emergency calls, obtaining critical information, and dispatching police, fire, or medical units.

• Alarm/Camera Monitoring: Monitor security, intrusion, card access, and fire alarm systems. Periodically monitor numerous security cameras.

• Data Entry/Records: Log incidents into our CAD system.

• System Inquiries: Perform CJIS (Criminal Justice Information Systems) queries for license, warrant, or criminal history checks.

• Public Interaction: Handle walk-in requests for assistance at the police department.

Required Skills and Qualifications

• Communication: Excellent verbal and written skills, with the ability to maintain composure during stressful, high-pressure situations.

• Technical Proficiency: Ability to operate radio systems, CAD software, and Microsoft Office. Be able to attain DCJIS certification.

• Certifications: While not required - EMD (Emergency Medical Dispatch) and APCO PST1 certifications, or the ability to obtain them is helpful.

• Background Check: Must pass a thorough background check.

• Availability: Must be able to work varied shifts, including nights, weekends, and holidays as this position is for an on-call member (casual position with Smith College).

Minimum Qualifications

• High School Diploma or equivalent required.

• Previous experience in public safety, security, or customer service.

Preferred Qualifications

• Good customer service skills

• Ability to work in a fast paced, multi-tasked environment

• CAD knowledge

• DCJIS certification

• APCO certification

Position Type

Please attach BOTH a current resume and a cover letter in order for your application to be considered for this position. Be sure you have provided all attachments before submitting your application.

Review of applications will begin

Located in Northampton, MA, Smith College is one of the largest women's colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst.Students cross-enroll and faculty cross-teach across the Five Colleges.

Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact our recruiting team at recruiting-u@smith.edu.

As set forth in our mission and values, Smith College is committed to promoting a culture of equity and inclusion among students, staff and faculty. The College will not discriminate in employment on the basis of age, race, color, ethnicity, national origin, creed, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, genetic information, age, veteran status, physical or mental disability, or any other classification protected by law. Smith College is an equal opportunity employer and complies with all state and federal laws that prohibit discrimination.