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Police Dispatcher Jobs in Springfield, MA (NOW HIRING)

Trinity College Dublin

Police Dispatcher I

Hartford, CT · On-site

$17 - $21.17/hr

Preferred: * One year of work experience with heavy public contact, interaction and/or police dispatching experience. KNOWLEDGE, SKILLS, AND ABILITIES Required: * Texas Law Enforcement ...

Springfield College

Dispatcher

Springfield, MA · On-site

$18/hr

Dispatch Police, Fire, and EMS to non-emergency and emergency calls * Operate and monitor security cameras * Monitors burglar, fire, and card access alarms and notifies and directs the appropriate ...

Town of West Springfield

DISPATCHER

West Springfield, MA · On-site

$28.21/hr

The Dispatcher is responsible for efficiently and effectively managing emergency and non-emergency ... Manages the deployment of Police, Fire and Emergency Medical personnel and response vehicles for ...

Town of East Hartford, CT

Police Officer

East Hartford, CT · On-site

$67K - $81K/yr

May be assigned to assist at the complaint desk and dispatch at Police Headquarters. KNOWLEDGE, SKILLS AND ABILITIES * Good written and oral communicative skills. * Mathematical ability sufficient to ...

Town of East Hartford

Police Officer

East Hartford, CT

$67K - $81K/yr

May be assigned to assist at the complaint desk and dispatch at Police Headquarters. KNOWLEDGE, SKILLS AND ABILITIES Good written and oral communicative skills. Mathematical ability sufficient to ...

Smith College

Sworn Police Officer

Northampton, MA · On-site

$27.17 - $33.21/hr

May answer incoming phone lines and provide appropriate assistance to those calls (if dispatch ... Be POST certified with graduation from a Municipal Police Training Committee (MPTC) academy or ...

Smith College

Sworn Police Officer

Northampton, MA

$27.17 - $33.21/hr

May answer incoming phone lines and provide appropriate assistance to those calls (if dispatch ... Be POST certified with graduation from a Municipal Police Training Committee (MPTC) academy or ...

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All JobsPolice Dispatcher JobsPolice Dispatcher Jobs in Springfield, MA

Police Dispatcher information

See Springfield, MA salary details

$27.4K

$64.2K

$101.1K

How much do police dispatcher jobs pay per year?

As of Jul 26, 2026, the average yearly pay for police dispatcher in Springfield, MA is $64,233.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,800.00 and $73,700.00 per year, depending on experience, location, and employer.

What are police dispatchers?

Police dispatchers are professionals who receive emergency and non-emergency calls, gather crucial information, and coordinate the appropriate police response. They use communication systems to dispatch officers, relay instructions, and provide support during incidents. Dispatchers play a vital role in ensuring public safety by maintaining clear and efficient communication between the public and law enforcement agencies.

How hard is it to get a police dispatcher job?

Becoming a police dispatcher typically requires a high school diploma or equivalent, passing a written exam, and completing training or certification programs. Candidates should have strong communication skills, the ability to handle stressful situations, and often need to pass background checks and drug tests. The hiring process can be competitive, depending on the location and agency.

What are some common challenges police dispatchers face during high-stress situations, and how are they supported in managing these challenges?

Police dispatchers often handle multiple emergency calls simultaneously, requiring quick thinking and clear communication under pressure. High-stress situations, such as coordinating responses to major incidents or dealing with distressed callers, can be emotionally demanding. To support dispatchers, agencies typically provide thorough training, access to mental health resources, and structured debriefings after particularly difficult calls. Teamwork and strong supervisory support are also essential, ensuring dispatchers are not working in isolation and can rely on colleagues during intense shifts.

Is police dispatching a good career?

Police dispatching is a stable career that involves coordinating emergency responses and requires strong communication skills, attention to detail, and the ability to work under pressure. It often offers shift work, benefits, and opportunities for advancement, making it a viable option for those interested in public safety roles.

What is the difference between Police Dispatcher vs Emergency Medical Dispatcher?

AspectPolice DispatcherEmergency Medical Dispatcher
Required CredentialsHigh school diploma or GED; some certifications in dispatchingHigh school diploma or GED; CPR and emergency medical dispatch certifications
Work EnvironmentPolice stations, emergency call centersEmergency call centers, hospitals, ambulance services
Employer & IndustryLaw enforcement agencies

Police Dispatchers and Emergency Medical Dispatchers both operate in emergency call centers, handling urgent calls. Police Dispatchers primarily coordinate law enforcement responses, while Emergency Medical Dispatchers focus on medical emergencies. Both roles require similar certifications and work environments, making them closely related in the emergency response industry.

What are the key skills and qualifications needed to thrive as a Police Dispatcher, and why are they important?

To thrive as a Police Dispatcher, you need strong communication skills, the ability to multitask under pressure, and typically a high school diploma or equivalent. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and emergency response protocols is crucial. Exceptional decision-making, emotional resilience, and attention to detail help dispatchers effectively manage stressful situations and support first responders. These skills ensure timely, accurate information flow and public safety in critical situations.

What Does a Police Dispatcher Do?

As a police dispatcher, your duties are to answer emergency phone calls, relay essential information to law enforcement or other emergency response agencies, and coordinate emergency responders. This information includes the nature of the caller’s situation as well as essential information about the address and any known criminal activity at the location. You are also responsible for providing the caller with useful information about safety and the timeframe for a response. In addition to your responsibilities during an emergency call, it is your duty to log all calls and file routine reports related to your shift.

How much do 911 dispatchers make?

911 dispatchers, also known as emergency dispatchers, typically earn a median annual salary of around $45,000 to $50,000, depending on experience and location. In some areas, salaries can range from $35,000 to over $60,000, with additional benefits such as shift differentials and overtime opportunities. Certification in emergency communication and strong communication skills are often required for this role.

What is needed to be a police dispatcher?

To become a police dispatcher, candidates typically need a high school diploma or equivalent, strong communication and multitasking skills, and the ability to work under pressure. Some agencies require certification in emergency medical dispatch or other relevant training, and familiarity with radio and computer systems is often necessary.
More about Police Dispatcher jobs
What are popular job titles related to Police Dispatcher jobs in Springfield, MA? For Police Dispatcher jobs in Springfield, MA, the most frequently searched job titles are:
What cities near Springfield, MA are hiring for Police Dispatcher jobs? Cities near Springfield, MA with the most Police Dispatcher job openings:
Police Dispatcher jobs near you
Infographic showing various Police Dispatcher job openings in Springfield, MA as of July 2026, with employment types broken down into 75% Full Time, 21% Part Time, and 4% Contract. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $64,233 per year, or $30.9 per hour.

Police Dispatcher I

Trinity College Dublin

Hartford, CT • On-site

$17 - $21.17/hr

Full-time

Posted 2 days ago

Job description

Job Family Group:
Staff
Department/Office:
Lieutenant - Investigator/Special Projects
Time Type:
Full time
Compensation:
$17.00-$21.17
Please note, starting salaries are based on factors including internal equity, relevant experience, and education.
Exemption Status:
Non-Exempt
Job Description:
Manages service calls and emergency police response in an accurate and efficient manner. Maintains activity log and other emergency response notification systems. Operates the Texas Law Enforcement Telecommunications System in accordance with the Texas Crime Information Center (TCIC) and the National Crime Information Center (NCIC) console; a computer aided mobile dispatch system, and 700/800 interoperable radio console. Provides excellent communication skills with both internal and external members of the university community.
This is a 12 month probationary position.
The minimum starting pay for this position is $21/hour and may be more depending on prior experience.
  • Answers all incoming general and emergency telephone calls for assistance and information and exercises good judgment in providing for the safety and welfare of students, employees, visitors and Trinity University property.
  • Documents all information into the dispatch computer daily activity log and file all updated information into related binders including BOLO's, CTW's etc.
  • Monitors door alarms, fire alarms and video surveillance systems and activates emergency notification systems to include text, email, external speakers, etc.
  • Analyzes situations, gathers information quickly and accurately, and dispatches patrol officers promptly.
  • Communicates with other police, fire and ambulance agencies.
  • Operates the Texas Law Enforcement Telecommunications System in accordance with the Texas Crime Information Center (TCIC) and National Crime Information Center (NCIC) policies and procedures.
  • Performs clerical duties, detailed record keeping, and maintains activity log and other emergency response notification systems.

ADDITIONAL DUTIES
  • Cooperates and collaborates with other employees in the spirit of teamwork and collegiality and interacts with confidence, patience and integrity to provide professional leadership during emergencies.
  • Complies with all Trinity University policies and guidelines.
  • Performs other duties as required.

EDUCATION
Required:
  • High School Diploma or GED.

Preferred:
  • Associate's degree or equivalent from two-year college or technical school in law enforcement or degree requirements currently being completed.

EXPERIENCE
Required:
  • No previous experience.

Preferred:
  • One year of work experience with heavy public contact, interaction and/or police dispatching experience.

KNOWLEDGE, SKILLS, AND ABILITIES
Required:
  • Texas Law Enforcement Telecommunications System in accordance with the Texas Crime Information Center (TCIC) and the National Crime Information Center (NCIC) console.
  • Effective interpersonal skills and the ability to handle multiple tasks in a professional and timely manner.
  • Knowledge and application of Communications equipment, including but not limited to 911, phone and radio systems, Computer Aided Dispatch (CAD), Audio Recording Software, TDD, TLETS, Omnigo Reporting Software, cameras and fire alarm software.
  • Knowledge of Emergency Medical Dispatch (EMD)
  • Preferred:
  • Knowledge and/or experience in Emergency Medical Dispatch (EMD).

LICENSES/CERTIFICATIONS
Required:
  • Must possess a valid Texas Driver's License and have a good driving history. May not have more than two moving violations in a three-year period.
  • Must possess TCIC/NCIC Certification & TCOLE Telecommunications Operator License within 12 months of hire.

Preferred:
  • TCOLE Telecommunications Operator Intermediate, Advance or Master TCOLE Telecommunications Operator License.

OTHER REQUIREMENTS
  • All jobs require a current Criminal Background Check (CBC).
  • Must pass physical and psychological exams and a background investigation.
  • Able to work rotating shifts, holidays and overtime.

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