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Police Dispatcher Jobs in Springfield, MA (NOW HIRING)

Springfield College

Dispatcher

Springfield, MA · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Dispatcher operates multiple communication systems simultaneously while maintaining situational ... police, fire, and emergency personnel. - Monitor the Springfield Police Department scanner and ...

Town of East Hartford, CT

Police Officer

East Hartford, CT · On-site

$67K - $81K/yr

May be assigned to assist at the complaint desk and dispatch at Police Headquarters. KNOWLEDGE, SKILLS AND ABILITIES * Good written and oral communicative skills. * Mathematical ability sufficient to ...

Town of East Hartford

Police Officer

East Hartford, CT

$67K - $81K/yr

May be assigned to assist at the complaint desk and dispatch at Police Headquarters. KNOWLEDGE, SKILLS AND ABILITIES Good written and oral communicative skills. Mathematical ability sufficient to ...

HARP Home Services

Dispatcher

Windsor, CT · On-site

$19 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a highly skilled Dispatcher to join our team at our Windsor, CT location.AVAILABLE SHIFT: Monday - Friday, 12:00 pm - 8:00 pmOur associates are our most important resource. They ...

Trinity College

Dispatcher

Hartford, CT · On-site

The Dispatcher will serve as the initial point of contact for Campus Safety services, providing communications for department services. The position will dispatch Campus Safety Officers for routine ...

Aiello Home Services

Dispatcher

Windsor Locks, CT · On-site

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

At Aiello Home Services, we recognize that great dispatchers are the backbone of a smooth-running operation. If you're detail-oriented, thrive in a fast-paced environment, and want to be part of a ...

Aiello Home Services

Dispatcher

Windsor, CT · On-site

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

At Aiello Home Services, we recognize that great dispatchers are the backbone of a smooth-running operation. If you're detail-oriented, thrive in a fast-paced environment, and want to be part of a ...

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All JobsPolice Dispatcher JobsPolice Dispatcher Jobs in Springfield, MA

Police Dispatcher information

See Springfield, MA salary details

$27.4K

$64.2K

$101.1K

How much do police dispatcher jobs pay per year?

As of Aug 17, 2026, the average yearly pay for police dispatcher in Springfield, MA is $64,233.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,800.00 and $73,700.00 per year, depending on experience, location, and employer.

What is a police dispatcher?

Police dispatchers are professionals who receive emergency and non-emergency calls, gather crucial information, and coordinate the appropriate police response. They use communication systems to dispatch officers, relay instructions, and provide support during incidents. Dispatchers play a vital role in ensuring public safety by maintaining clear and efficient communication between the public and law enforcement agencies.

What does a police dispatcher do?

As a police dispatcher, your duties are to answer emergency phone calls, relay essential information to law enforcement or other emergency response agencies, and coordinate emergency responders. This information includes the nature of the caller’s situation as well as essential information about the address and any known criminal activity at the location. You are also responsible for providing the caller with useful information about safety and the timeframe for a response. In addition to your responsibilities during an emergency call, it is your duty to log all calls and file routine reports related to your shift.

What are the key skills and qualifications needed to thrive as a police dispatcher, and why are they important?

To thrive as a Police Dispatcher, you need strong communication skills, the ability to multitask under pressure, and typically a high school diploma or equivalent. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and emergency response protocols is crucial. Exceptional decision-making, emotional resilience, and attention to detail help dispatchers effectively manage stressful situations and support first responders. These skills ensure timely, accurate information flow and public safety in critical situations.

What are some common challenges police dispatchers face during high-stress situations, and how are they supported in managing these challenges?

Police dispatchers often handle multiple emergency calls simultaneously, requiring quick thinking and clear communication under pressure. High-stress situations, such as coordinating responses to major incidents or dealing with distressed callers, can be emotionally demanding. To support dispatchers, agencies typically provide thorough training, access to mental health resources, and structured debriefings after particularly difficult calls. Teamwork and strong supervisory support are also essential, ensuring dispatchers are not working in isolation and can rely on colleagues during intense shifts.

What is the difference between Police Dispatcher vs Emergency Medical Dispatcher?

AspectPolice DispatcherEmergency Medical Dispatcher
Required CredentialsHigh school diploma or GED; some certifications in dispatchingHigh school diploma or GED; CPR and emergency medical dispatch certifications
Work EnvironmentPolice stations, emergency call centersEmergency call centers, hospitals, ambulance services
Employer & IndustryLaw enforcement agencies

Police Dispatchers and Emergency Medical Dispatchers both operate in emergency call centers, handling urgent calls. Police Dispatchers primarily coordinate law enforcement responses, while Emergency Medical Dispatchers focus on medical emergencies. Both roles require similar certifications and work environments, making them closely related in the emergency response industry.

How hard is it to get a police dispatcher job?

Getting a police dispatcher job typically requires a high school diploma or equivalent, passing a written exam, and completing a background check. Candidates often need good communication skills, the ability to handle stressful situations, and may need to complete training or certification programs. Competition can vary depending on location and department size, but meeting the minimum requirements is essential for consideration.

Is being a police dispatcher a good career?

Police dispatchers play a critical role in emergency response by relaying information between callers and officers, often working in high-pressure environments. The job typically requires strong communication skills, attention to detail, and the ability to handle stressful situations, with opportunities for advancement and job stability in law enforcement agencies.
More about Police Dispatcher jobs

What are popular job titles related to Police Dispatcher jobs in Springfield, MA?

For Police Dispatcher jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Police Dispatcher jobs in Springfield, MA look for?

The top searched job categories for Police Dispatcher jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Police Dispatcher jobs?

Cities near Springfield, MA with the most Police Dispatcher job openings:

Police Dispatcher jobs near you
Infographic showing various Police Dispatcher job openings in Springfield, MA as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $64,233 per year, or $30.9 per hour.

Substitute Part-Time & Per Diem Dispatchers - South Hadley Police Dept

Town of South Hadley

South Hadley, MA • On-site

$25.23/hr

Temporary

Posted 25 days ago

Job description

The Town of South Hadley is seeking dedicated and detail-oriented individuals to join the South Hadley Police Department’s team as substitute and per diem, part-time public safety 911 Dispatchers. Substitutes will work as coverage is needed, and in the absence of the regularly scheduled Dispatchers. Work opportunities may be offered for day, evening, and overnight shifts and may include both planned assignments, or shifts on a short notice basis. Please note: These are temporary positions, to be eliminated on or prior to the date Town of South Hadley joins a regional PSAP currently anticipated by the middle or end of October 2026.

This crucial role involves answering and documenting all incoming calls, dispatching appropriate units, handling emergency medical dispatch, and managing various communications. The ideal candidate will possess the ability to work effectively under pressure, maintain confidentiality, and ensure public safety through prompt and accurate response to emergency and non-emergency situations.

The South Hadley Police Department consists of twenty-nine (29) full-time officers, 5 fulltime dispatchers and civilian clerical staff. The department utilizes the latest E911 technologies, TriTech IMC CAD systems, Dell mobile data terminals, PowerPhone EMD and Kenwood radio communications systems.

Summary of Responsibilities:

  • Receiving, prioritizing, and documenting calls for police, fire, and medical services via 911, business lines, radio, and in-person requests.
  • Dispatching emergency and non-emergency units/services based on situational needs.
  • Disseminating information to department personnel and coordinating responses to incidents, including crimes in progress, medical emergencies, and other urgent matters.
  • Managing information flow to and from various law enforcement and emergency response agencies, ensuring accurate and timely communication.
  • Maintaining records and utilizing systems such as LEAPS/CJIS/NCIC for data entry and retrieval.
  • Operating camera systems to monitor police facilities and assist with the security of premises.
  • Utilizing language interpretation services for non-English speaking callers.
  • Staying current with departmental guidelines, policies, and required training programs.
  • Perform other related duties as assigned.
  •  

Recommended Minimum Qualifications:

The following requirements may be substituted by and equivalent combination of education, training, and experience which provides the necessary knowledge, skills, and abilities required to perform the job:

  • High School diploma or equivalent required and 1 year of relevant work experience
  • Candidates must be current in Massachusetts E911 Certification and Training.
  • Proficiency with computers, electronic data processing, and modern office practices.
  • Ability to handle high-stress emergency situations calmly and effectively, strong decision-making skills in emergency and crisis scenarios, and effective communication skills with the ability to give clear directions and elicit critical information.
  • Exceptional multitasking abilities and attention to detail.
  • High level of confidentiality and integrity in handling sensitive information.
  • Ability to work various shifts including weekends and/or holidays and beyond or outside of normal shift hours as needed to maintain critical public safety services.
  • Preferences: Prior municipal emergency dispatching experience; LEAPS, CPR; Familiarity with criminal offender information dissemination and public records laws; Bilingual in Spanish/English; immediate availability and flexibility.

Schedule/Substitute Status:

Position is non-benefited, paying $25.23/hour (Grade 4, Step 2). This is a substitute (as needed), variable hour position, and opportunities to work and schedule will be based on operational need. There is no minimum guaranteed hours, however it is currently anticipated that employees may work 8 hours per week or more if desired.

Questions regarding the position can be directed to Lt. David Gagne.

Visit www.southhadley.org/Jobs to complete the online application and upload a cover letter and resume. Applicants will be reviewed on a rolling basis; positions will remain open until filled.

The Town of South Hadley is an Affirmative Action/Equal Opportunity Employer.