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Police Dispatcher Jobs in Springfield, MA (NOW HIRING)

Smith College

Sworn Police Officer

Northampton, MA · On-site

$27.17 - $33.21/hr

May answer incoming phone lines and provide appropriate assistance to those calls (if dispatch ... Be POST certified with graduation from a Municipal Police Training Committee (MPTC) academy or ...

Smith College

Sworn Police Officer

Northampton, MA · On-site

$27.17 - $33.21/hr

May answer incoming phone lines and provide appropriate assistance to those calls (if dispatch ... Be POST certified with graduation from a Municipal Police Training Committee (MPTC) academy or ...

Smith College

Sworn Police Officer

Northampton, MA

$27.17 - $33.21/hr

May answer incoming phone lines and provide appropriate assistance to those calls (if dispatch ... Be POST certified with graduation from a Municipal Police Training Committee (MPTC) academy or ...

Central Group Companies

Dispatcher

Hartford, CT

We are seeking a Towing Dispatcher to coordinate driver activity, support customers, and ensure efficient day-to-day operations. If you thrive in a high-energy environment and enjoy helping people ...

National Express Corp

Dispatcher

Holyoke, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintains high compliance to dispatch standard operating procedures. * Handles customer concerns and requests for information in an expeditious and professional manner. * Escalates unresolved issues ...

United Rentals

Dispatcher

Bloomfield, CT

  • PTO

As a Dispatcher, you will be tasked with organizing the daily dispatch of equipment for the branch in a safe and timely manner. Without you, our customers cannot meet their operational needs, and ...

Trinity Transportation Ltd.

Dispatcher

Holyoke, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintains high compliance to dispatch standard operating procedures. * Handles customer concerns and requests for information in an expeditious and professional manner. * Escalates unresolved issues ...

National Express Corp

Dispatcher

Holyoke, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintains high compliance to dispatch standard operating procedures. * Handles customer concerns and requests for information in an expeditious and professional manner. * Escalates unresolved issues ...

Smith College

Casual Sworn Police Officer

Northampton, MA · On-site

$27.17 - $33.21/hr

May answer incoming phone lines and provide appropriate assistance to those calls (if dispatch ... Sworn Police Officers should remember that many times individuals who are interacting with the ...

Smith College

Casual Sworn Police Officer

Northampton, MA · On-site

$27.17 - $33.21/hr

May answer incoming phone lines and provide appropriate assistance to those calls (if dispatch ... Sworn Police Officers should remember that many times individuals who are interacting with the ...

Smith College

Casual Sworn Police Officer

Northampton, MA · On-site

$27.17 - $33.21/hr

May answer incoming phone lines and provide appropriate assistance to those calls (if dispatch ... Sworn Police Officers should remember that many times individuals who are interacting with the ...

Dead River Company

Service Dispatcher

Northampton, MA

$20 - $29/hr

This person coordinates service dispatching, inventory, billing, payroll and productivity to ensure a high level of customer satisfaction and an efficient, profitable department. Essential Functions:

Dead River Company

Service Dispatcher

Northampton, MA · On-site

$20 - $29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This person coordinates service dispatching, inventory, billing, payroll and productivity to ensure a high level of customer satisfaction and an efficient, profitable department. Essential Functions:

Dead River Company

Service Dispatcher

Northampton, MA

$20 - $29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This person coordinates service dispatching, inventory, billing, payroll and productivity to ensure a high level of customer satisfaction and an efficient, profitable department. Essential Functions:

City of Springfield

Police Cadet

Springfield, MA

$32K/yr

Position Purpose/Summary Responsible for performing elementary and routine police tasks, chiefly of the clerical nature, not requiring the exercise of police powers and performed at the training ...

K. L. Breeden & Sons

Dispatcher (32223)

Bloomfield, CT · On-site

$20.88 - $26.10/hr

Monitor load readiness for dispatch from the distribution center and coordinate delivery times and instructions with the receiving locations, distribution center and backhaul vendors. Interact with ...

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Showing results 21-40

All JobsPolice Dispatcher JobsPolice Dispatcher Jobs in Springfield, MA

Police Dispatcher information

See Springfield, MA salary details

$27.4K

$64.2K

$101.1K

How much do police dispatcher jobs pay per year?

As of Aug 18, 2026, the average yearly pay for police dispatcher in Springfield, MA is $64,233.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,800.00 and $73,700.00 per year, depending on experience, location, and employer.

What is a police dispatcher?

Police dispatchers are professionals who receive emergency and non-emergency calls, gather crucial information, and coordinate the appropriate police response. They use communication systems to dispatch officers, relay instructions, and provide support during incidents. Dispatchers play a vital role in ensuring public safety by maintaining clear and efficient communication between the public and law enforcement agencies.

What does a police dispatcher do?

As a police dispatcher, your duties are to answer emergency phone calls, relay essential information to law enforcement or other emergency response agencies, and coordinate emergency responders. This information includes the nature of the caller’s situation as well as essential information about the address and any known criminal activity at the location. You are also responsible for providing the caller with useful information about safety and the timeframe for a response. In addition to your responsibilities during an emergency call, it is your duty to log all calls and file routine reports related to your shift.

What are the key skills and qualifications needed to thrive as a police dispatcher, and why are they important?

To thrive as a Police Dispatcher, you need strong communication skills, the ability to multitask under pressure, and typically a high school diploma or equivalent. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and emergency response protocols is crucial. Exceptional decision-making, emotional resilience, and attention to detail help dispatchers effectively manage stressful situations and support first responders. These skills ensure timely, accurate information flow and public safety in critical situations.

What are some common challenges police dispatchers face during high-stress situations, and how are they supported in managing these challenges?

Police dispatchers often handle multiple emergency calls simultaneously, requiring quick thinking and clear communication under pressure. High-stress situations, such as coordinating responses to major incidents or dealing with distressed callers, can be emotionally demanding. To support dispatchers, agencies typically provide thorough training, access to mental health resources, and structured debriefings after particularly difficult calls. Teamwork and strong supervisory support are also essential, ensuring dispatchers are not working in isolation and can rely on colleagues during intense shifts.

What is the difference between Police Dispatcher vs Emergency Medical Dispatcher?

AspectPolice DispatcherEmergency Medical Dispatcher
Required CredentialsHigh school diploma or GED; some certifications in dispatchingHigh school diploma or GED; CPR and emergency medical dispatch certifications
Work EnvironmentPolice stations, emergency call centersEmergency call centers, hospitals, ambulance services
Employer & IndustryLaw enforcement agencies

Police Dispatchers and Emergency Medical Dispatchers both operate in emergency call centers, handling urgent calls. Police Dispatchers primarily coordinate law enforcement responses, while Emergency Medical Dispatchers focus on medical emergencies. Both roles require similar certifications and work environments, making them closely related in the emergency response industry.

How to become a police dispatcher?

To become a police dispatcher, candidates typically need a high school diploma or equivalent, complete a dispatcher training program, and pass a background check and written exam. Some agencies require certification in emergency medical dispatch or other relevant skills, and candidates must often demonstrate strong communication and multitasking abilities.

Is being a police dispatcher a good career?

Police dispatchers play a critical role in emergency response by relaying information between callers and officers, often working in high-pressure environments. The job typically requires strong communication skills, attention to detail, and the ability to handle stressful situations, with opportunities for advancement and job stability in law enforcement agencies.
More about Police Dispatcher jobs

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For Police Dispatcher jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Police Dispatcher jobs in Springfield, MA look for?

The top searched job categories for Police Dispatcher jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Police Dispatcher jobs?

Cities near Springfield, MA with the most Police Dispatcher job openings:

Police Dispatcher jobs near you
Infographic showing various Police Dispatcher job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 89% Full Time, 8% Part Time, and 2% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $64,233 per year, or $30.9 per hour.

Sworn Police Officer

Smith College

Northampton, MA • On-site

$27.17 - $33.21/hr

Full-time

Re-posted 14 days ago

Smith College rating

8.2

Company rating: 8.2 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

145th of 618 rated colleges and universities

Job description

If you have any questions about the position or our application process, reach out to us at recruiting-u@smith.edu.
Department
Campus Safety
Job Description
Job Summary
As the first point of contact a Smith College police officer is a sworn law enforcement professional responsible for maintaining a safe, secure, bias free education environment. They serve students, staff, faculty and community members and the protection of property through proactive patrols, crime prevention, emergency response, investigation of incidents by enforcing both state laws and college regulations while focusing and striving on community engagement activities. We strive to develop a close relationship with the campus community. Foster relationships by employing different strategies including programs and services that will engage relationship building. The principal responsibilities include patrols of the campus grounds and buildings, while ensuring safety and security of all college community members and property.
Take appropriate actions to support a diverse workforce and participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.
Essential Functions
  • Conduct foot, bike, or vehicular patrols of the college property including buildings, parking lots and grounds to deter crime and ensure safety.
  • Serve as first responders to emergencies, including medical calls, fire, and criminal acts and assist outside departments when they are called onto campus for service.
  • During patrols of campus report any problems that you may come across to on-duty Officers and fill out work orders for Facilities Management if needed.
  • Inspect and report lighting or emergency call box problems on campus.
  • Attend all department mandated trainings and staff meetings as required.
  • Follow department chain of command for notifications and guidance.
  • Maintain confidentiality of department information, records, reports, and logs.
  • Become familiar with department policies and procedures.
  • Maintains an alert, attentive demeanor for the duration of assigned shift.
  • Assist, promote and participate in community engagement activities (as assigned).
  • Employees are expected to participate in the College's efforts to create a respectful, inclusive, and welcoming work & learning environment.

Other Functions:
  • May answer incoming phone lines and provide appropriate assistance to those calls (if dispatch trained).
  • Assist with walk-ins to our office when the situation dictates.
  • Periodically monitor numerous security cameras and access points across campus.
  • Respond to Fire, Trouble alarms and other types of alarms.
  • Accurately log all department calls for service, officer activity, assistance provided into the department's computer system.
  • Make notifications to College officials and other agencies during emergency and non-emergency situations.
  • Maintain certification on the use of any State or Federal Criminal Justice Information Systems (DCJIS).
  • Support and uphold the department's mission and community-poling philosophy.
  • Check and secure campus buildings to help prevent crimes from occurring.
  • Open buildings or rooms as assigned.
  • Provide walking escorts and lockouts for members of the College community.
  • Provide non-emergency medical transports via College vehicle (when authorized) to Cooley Dickinson Hospital or other medical appointments.

Minimum Qualifications (knowledge, skills, education, experience, certifications, licenses):
  • Minimum of a High School diploma and must be 21 years of age. College degree is preferred.
  • Be POST certified with graduation from a Municipal Police Training Committee (MPTC) academy or Bridge Academy.
  • Must have a valid driver's license. Must complete and comply with all college driving credentialing requirements. Division of Motor Vehicles background check will be completed prior to a formal hire.
  • Must hold or be able to obtain shortly after hire CPR and First Responder Certification.
  • Must hold and maintain a License to Carry firearms (LTC).
  • Must be able to pass a criminal and work background check, driving background and a medical pre-screening.
  • Be able to work in a diverse community.
  • Ability to sit, walk and stand for long periods of time.
  • Strong communication, decision-making, and interpersonal skills for a diverse college community is a must.

Preferred Qualifications:
  • Can demonstrate good customer service skills.
  • Ability to work in a fast paced, multi-tasked environment.
  • Ability to function calmly and efficiently in all types of situations including emergencies.

Additional Information:
Sworn Police Officers should remember that many times individuals who are interacting with the police department may be upset, irritated and should always be talked to in a calm and rational manner. Treat all persons with dignity and respect.
Compensation
In addition to a competitive benefits package, pay for this role is typically between $27.17 - $33.21 hourly covering the middle half of market compensation. Actual compensation will vary based on individual qualifications.
Position Type
Regular
Please attach BOTH a current resume and a cover letter in order for your application to be considered for this position . Be sure you have provided all attachments before submitting your application.
You will NOT be able to attach additional files after you have hit the Submit button.
Review of applications will begin
April 1, 2026
About Smith College
Located in Northampton, MA, Smith College is one of the largest women's colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges.
Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact our recruiting team at recruiting-u@smith.edu.
As set forth in our mission and values, Smith College is committed to promoting a culture of equity and inclusion among students, staff and faculty. The College will not discriminate in employment on the basis of age, race, color, ethnicity, national origin, creed, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, genetic information, age, veteran status, physical or mental disability, or any other classification protected by law. Smith College is an equal opportunity employer and complies with all state and federal laws that prohibit discrimination.

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