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Plumbing Operations Manager information

What is a plumbing operations manager?

Plumbing Operations Managers are professionals responsible for overseeing the day-to-day operations of plumbing services within a company or organization. Their duties typically include managing plumbing staff, coordinating schedules, ensuring compliance with safety and industry standards, and maintaining budgets. They also handle customer relations, project planning, and quality control to ensure that all plumbing projects are completed efficiently and to a high standard. Strong leadership, problem-solving, and organizational skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a plumbing operations manager?

To thrive as a Plumbing Operations Manager, you need a solid background in plumbing, leadership experience, and often a relevant certification or license. Familiarity with project management software, budgeting tools, and plumbing codes is typically required. Strong communication, organizational, and problem-solving skills help manage teams and client relationships effectively. These competencies ensure efficient operations, regulatory compliance, and high-quality service delivery in plumbing projects.

What are some common challenges faced by a plumbing operations manager in coordinating field teams and projects?

A Plumbing Operations Manager often faces challenges in balancing project deadlines with resource availability, ensuring that field technicians are properly scheduled, and managing unexpected issues such as emergency repairs or supply chain delays. Effective communication is crucial, as the manager must coordinate between clients, field staff, and vendors to keep projects on track. Additionally, maintaining high safety and quality standards while overseeing multiple projects can be demanding, but strong organizational skills and proactive problem-solving help address these challenges.

What is the difference between Plumbing Operations Manager vs Plumbing Supervisor?

AspectPlumbing Operations ManagerPlumbing Supervisor
CertificationsLicenses, certifications in plumbing management, project managementJourneyman or master plumber license, supervisory certifications
Work EnvironmentOversees multiple projects, manages teams, strategic planningSupervises daily plumbing work, directs plumbers on-site
Employer & Industry UsageConstruction firms, plumbing companies, facilities managementPlumbing contractors, maintenance departments
Search & Comparison IntentUnderstanding managerial roles, career progressionJob responsibilities, on-site supervision

The Plumbing Operations Manager focuses on strategic oversight, project management, and team leadership across multiple projects, often requiring management certifications. In contrast, the Plumbing Supervisor handles daily on-site plumbing tasks, supervising plumbers directly. Both roles are essential in plumbing operations but differ in scope and responsibilities.

What are popular job titles related to Plumbing Operations Manager jobs in Utah? For Plumbing Operations Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Plumbing Operations Manager jobs in Utah look for? The top searched job categories for Plumbing Operations Manager jobs in Utah are:
What cities in Utah are hiring for Plumbing Operations Manager jobs? Cities in Utah with the most Plumbing Operations Manager job openings:
Plumbing Operations Manager jobs near you
Infographic showing various Plumbing Operations Manager job openings in Utah as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Service Operations Manager

Plumbing Systems Inc (PSI)

Salt Lake City, UT

$50/hr

Full-time

Posted 13 days ago

Job description

About Plumbing Systems Inc. (PSI)

Plumbing System Inc. is an established company with over 30 years of experience providing top-tier service and quality products in many areas around the Vail Valley and Summit County area.

RELOCATION & SIGN ON BONUS OFFEREDAbout the Role

PSI, Inc. is looking for an experienced Service Manager to lead our multi-trade Service Department and technician teams in Gypsum, CO. This is an opportunity for a hands-on leader who understands the trades, knows how to develop people, and can drive operational success through strong leadership and accountability.

In this role, you'll oversee daily service operations, coach technicians in the field, improve department performance, and partner with the General Manager to deliver exceptional customer experiences and business results.

The ideal candidate brings a combination of technical expertise, leadership ability, and business mindset. If you're someone who enjoys building teams, improving processes, and taking ownership of results, we'd love to meet you.

What You'll Do

Lead, coach, and develop multi-trade service technicians through training, ride-alongs, and ongoing performance feedback.
Build a high-performing team culture focused on safety, quality, customer satisfaction, and accountability.
Monitor and improve key performance metrics including revenue, efficiency, productivity, and profitability.
Partner with the General Manager to develop staffing plans, recruit technicians, and support team growth.
Oversee daily service operations including scheduling, technician payroll, and on-call rotations.
Collaborate with Dispatch, CSRs, and warehouse teams to improve workflow, parts availability, and customer communication.
Lead weekly team meetings and training sessions focused on technical development, sales performance, and service excellence.
Identify opportunities to improve processes and elevate overall department performance.

What We're Looking For

  • 5+ years of experience in the skilled trades industry (HVAC, plumbing, or electrical preferred).
  • 2+ years of experience managing technicians, installers, or field service teams.
  • Previous hands-on experience as a technician or installer.
  • Proven ability to manage KPIs and use performance data to drive results.
  • Strong leadership, coaching, and communication skills.
  • Excellent organization, problem-solving, and decision-making abilities.
  • Valid driver's license.

Why Join PSI?

  • Opportunity to lead and grow a multi-trade service organization.
  • A leadership role with real ownership and impact.
  • Support from an experienced team while having the autonomy to improve processes and performance.
  • Work with a company serving the Vail Valley and surrounding mountain communities.
  • Career growth opportunities within a growing organization.

The compensation for this position is $50+/hour, depending on experience, qualifications, certifications, and other job-related factors. This position may also be eligible for performance-based bonuses, commissions, incentives, overtime pay, or other forms of compensation, as applicable.

Benefits and Perks:

Plumbing Systems Inc. (PSI) treats its team members with the same level of dedication and care as we do our customers, which is why we're fortunate to provide all of our employees with:

  • Competitive Pay
  • Benefits: We offer top-notch benefits!
    • Various medical, dental & vision plans, including 100% employer covered options for you
    • 401(k) with a company match up to 3.5%
    • 100% Company paid long & short-term disability and life insurance
    • Flexible spending accounts for health and dependent care
  • Training and Career Growth: We are scaling quickly and would support this person's career growth and development
  • Paid Time Off: 6 company paid holidays, 3 weeks of PTO, and a paid Parental Leave Policy
  • Company Provided: Company branded attire and company vehicle provided for certain roles

Plumbing Systems Inc. (PSI) is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.