ZipRecruiter

Log In

1

Player Support Jobs in Florida (NOW HIRING)

Sellers & Associates

* Role Player SME

Tampa, FL · On-site

Sellers & Associates, LLC (S&A) is seeking a Role Player Subject Matter Expert (SME) to support SOF ... Advises leadership, supports mission planning and execution, enhances workforce readiness through ...

Side

Games Producer- Talent Pool

Fort Lauderdale, FL · On-site +1

$118K - $120K/yr

Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets. About ...

Side

Games Producer- Talent Pool

Fort Lauderdale, FL · On-site +1

$118K - $120K/yr

Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets. About ...

Topgolf

Service Support

Fort Myers, FL · On-site

Whether you work behind the scenes or directly engaging with Players, your role is key in bringing ... What You'll Need to Succeed as a Service Support Playmaker * A Positive Attitude - Because being a ...

Topgolf

Service Support

Fort Myers, FL · On-site

Whether you work behind the scenes or directly engaging with Players, your role is key in bringing ... What You'll Need to Succeed as a Service Support Playmaker * A Positive Attitude - Because being a ...

next page

Showing results 1-20

All JobsPlayer Support JobsPlayer Support Jobs in Florida

Player Support information

What are the typical daily responsibilities of a Player Support specialist?

As a Player Support specialist, your daily responsibilities include responding to player inquiries via email, chat, or support tickets, troubleshooting technical or account-related issues, and providing guidance on in-game features or policies. You may also gather and document feedback from players, escalate complex problems to higher-level teams, and contribute to maintaining an up-to-date knowledge base. Collaboration with game developers, community managers, and other support team members is common to resolve recurring issues and improve overall player satisfaction. This role offers dynamic challenges where every day brings unique questions and interactions from a diverse player base.

What are the key skills and qualifications needed to thrive in the Player Support position, and why are they important?

To thrive as a Player Support specialist, you need strong problem-solving abilities, clear communication skills, and a solid understanding of gaming platforms and community guidelines, often supported by experience in customer service or technical support. Familiarity with ticketing systems such as Zendesk, CRM tools, and knowledge bases, as well as basic troubleshooting for common gaming hardware and software issues, is highly valuable. Exceptional patience, empathy, and active listening help you connect with players and de-escalate challenging situations. These skills are crucial for ensuring positive player experiences and maintaining a supportive gaming community.

What is a Player Support job?

A Player Support job involves assisting gamers by troubleshooting technical issues, addressing account-related concerns, and providing gameplay guidance. Support agents communicate with players via chat, email, or forums to ensure a smooth gaming experience. They also escalate complex issues to higher-level teams when necessary. Strong communication skills, problem-solving abilities, and a passion for gaming are essential for this role.

What are the most commonly searched types of Player Support jobs in Florida? The most popular types of Player Support jobs in Florida are:
What job categories do people searching Player Support jobs in Florida look for? The top searched job categories for Player Support jobs in Florida are:
What cities in Florida are hiring for Player Support jobs? Cities in Florida with the most Player Support job openings:
Player Support jobs near you
Programming- (Various Disciplines) - Talent Pool (N America)

Programming- (Various Disciplines) - Talent Pool (N America)

Side

Fort Lauderdale, FL

Contractor

Posted 22 days ago

Job description

About Side

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia.

Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.

About This Opportunity:

Please note, this listing is not for an immediate open position but for ourTalent Pool for Co-Development Roles. By applying, you are expressing interest in being considered for future project-based opportunities that align with your skills and experience.

These opportunities are contingent onclient needs and project availability. As projects are initiated or client proposals are developed, we will review candidates from this pool and contact those who most closely align with the requirements of the specific or prospective co-development opportunity.

How We Keep You Engaged:

We believe in maintaining strong relationships with our talent pool. As part of this community, you'll receive regular updates, industry insights, and will be kept informed of upcoming opportunities. We will also check in to confirm your availability and interest.

Our hiring teams will carefully vet and select top candidates who best meet project needs, ensuring that you are matched with the right opportunity when it becomes available.

Next Steps:

If you are passionate about contributing to cutting-edge projects and want to be considered for future co-development opportunities, we encourage you to apply to this listing. While there may not be an immediate opening, your application ensures that you will be part of our ongoing talent review for upcoming roles.

We are building a diverse and skilled pool of engineering talent in Sao Paulo to support current and future co-development projects across a wide variety of game genres and technical challenges. This is a general application for candidates with experience in AI, Gameplay, Systems, Tools, Engine, Animation, Networking, Live Ops, DevOps, or Cloud Services.
If you're an engineer with a background in any of these areas or want to explore cross-functional opportunities, this is your invitation to get on our radar.

Only resumes submitted in English will be considered.

Apply