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The Human Resources Organizational Development & Learning team is looking for an organized and detail-oriented Administrative Assistant to support their team of learning and development professionals in the areas of customer service, logistics, scheduling support, and materials preparation.

Responsibilities:

• Coordinate schedules and logistics for workshops, events, meetings, and training programs, including management of multiple calendars;
• Manage multiple email inboxes and provide timely professional customer service to George Mason faculty and staff across multiple departments, including referring complex issues to appropriate teammates as necessary;
• Administer learning activities within George Mason's Learning Management System (LMS), including posting trainings, managing registrations, updating content, and running reports;
• Provide basic technical support by serving as a point of contact for the Learning Management System;
• Assist with setup for in-person and virtual workshops/events/meetings and serve as moderator for virtual learning opportunities;
• Support the delivery of in-person and virtual learning, including logistics support, setup, troubleshooting, and moderating virtual learning events;
• Provide information on George Mason policies in concise, easy-to-understand language;
• Use Qualtrics to create, send, and synthesize learning evaluations and feedback; and
• Perform other duties as assigned.

Required Qualifications:

• Experience providing administrative support in a professional office environment, including scheduling, coordination, and customer service;
• Proficiency with Microsoft Office, including Teams, Word, Excel, and PowerPoint;
• Demonstrated experience with email management and email customer service;
• Experience with virtual meeting platforms such as Microsoft Teams and Zoom, to include providing participant support and moderating group sessions;
• Effective interpersonal communication and customer service skills, including tact and diplomacy;
• Ability to prioritize competing deadlines, follow through, and be flexible to team needs;
• Ability to handle highly confidential and sensitive information with discretion and professionalism;
• Ability to work independently with minimal supervision;
• Ability to collaborate with diverse individuals with differing needs at all levels of the organization; and
• Demonstrated organizational skills and attention to detail.

Preferred Qualifications:

• Experience in a Human Resources or Learning and Development setting;
• Higher education or public workforce experience;
• Experience with Cornerstone or other Learning Management Systems;
• Experience working with design tools such as Canva, Piktochart, and Adobe; and
• Experience with Qualtrics or other survey design tools.

Instructions to Applicants:

For full consideration, applicants must apply for the HR Assistant (Organizational Development & Learning) at https://jobs.gmu.edu/ . Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume for review.