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Pier One Customer Service Jobs (NOW HIRING)

City of Kodiak

Harbormaster (Director)

Kodiak, AK · On-site

$104K - $114K/yr

Herman Harbor providing moorage for 650 vessels, the Kodiak Shipyard, and ports including Pier 1 ... The goal of the City of Kodiak government is to provide quality municipal services as efficiently ...

Pier Sixty Six

Dock Attendant

Fort Lauderdale, FL

$14 - $16.50/hr

Overview South Florida's beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale ... Provides onsite customer service for residence, club members and transient marina guests as well as ...

Pier 22

Host

Bradenton, FL

$12 - $16/hr

To be successful in this role, you should have previous experience in a customer service position ... Loves Serving and Helping Others PIER 22 takes pride in offering guests a memorable dining ...

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Pier One Customer Service information

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$9

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$26

How much do pier one customer service jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for pier one customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Is Pier 1 in business anymore?

Pier One Customer Service is a role within the company, but Pier 1 Imports filed for bankruptcy in 2020 and closed most of its stores. Some online operations and select stores may still operate, but the company as a whole has significantly reduced its physical presence.

What are some customer service jobs?

Customer service jobs include roles such as customer service representative, call center agent, retail associate, and support specialist. These positions typically require strong communication skills, problem-solving abilities, and familiarity with customer management tools or software. In roles like Pier One Customer Service, employees often assist customers with inquiries, returns, and product information in a retail environment.

What are Pier One Customer Service representatives?

Pier One Customer Service representatives are professionals who assist customers with inquiries, orders, returns, and product information related to Pier One products. They handle customer issues via phone, email, or online chat, ensuring a positive shopping experience. Their responsibilities also include resolving complaints, processing refunds or exchanges, and providing detailed product knowledge. These representatives play a key role in maintaining customer satisfaction and loyalty for Pier One.

How does a Pier One Customer Service representative typically handle challenging customer interactions?

At Pier One, customer service representatives are trained to approach challenging interactions with patience, empathy, and a solutions-oriented mindset. They listen actively to customer concerns, follow established protocols for resolving issues, and often collaborate with supervisors or other departments to ensure customer satisfaction. Representatives also document interactions and outcomes, which helps the team identify trends and improve service. This supportive environment encourages team members to learn from each experience and develop strong problem-solving skills.

What are the key skills and qualifications needed to thrive as a Pier One Customer Service Representative, and why are they important?

To excel as a Pier One Customer Service Representative, you need strong interpersonal skills, product knowledge, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and customer relationship management (CRM) tools is often required. Outstanding communication, patience, and problem-solving abilities set top performers apart in this role. These skills ensure a positive shopping experience, foster customer loyalty, and support store operations efficiently.

What is the difference between Pier One Customer Service vs Pier One Sales Associate?

AspectPier One Customer ServicePier One Sales Associate
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales experience preferred
Work EnvironmentCustomer support desk, call center, or in-storeRetail floor, assisting customers with products
Employer & Industry UsageUsed across retail stores, including Pier OneCommonly employed in retail stores like Pier One
Search & Comparison IntentCustomer service roles at Pier OneSales roles at Pier One

While both roles are part of the retail environment at Pier One, Pier One Customer Service focuses on assisting customers with inquiries, returns, and support, often in a support or call center setting. Pier One Sales Associate primarily involves engaging customers on the sales floor, helping them find products and completing transactions. Both roles require strong communication skills and retail experience but differ in daily responsibilities and work settings.

How to get a job as a customer service representative?

To become a customer service representative, candidates typically need a high school diploma or equivalent and strong communication skills. Applying through company websites, job boards, or staffing agencies is common, and relevant experience or familiarity with customer service tools can improve chances of hiring.

Is Pier 1 still available online?

Pier One Customer Service representatives typically work for Pier 1 Imports, which filed for bankruptcy and closed most stores in 2020. The company's online presence was also affected, so the brand is no longer available online through its previous website. Job seekers should verify current employment opportunities through official company channels or job boards for related roles.
More about Pier One Customer Service jobs
What job categories do people searching Pier One Customer Service jobs look for? The top searched job categories for Pier One Customer Service jobs are:
Pier One Customer Service jobs near you
Infographic showing various Pier One Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Specialist

Customer Service Specialist

PPC Flex

Oak Creek, WI • On-site

$22 - $27/hr

Full-time

Re-posted 17 days ago

PPC Flex rating

6.6

Company rating: 6.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

85th of 114 rated packaging manufacturers

Job description

Are you someone who thrives on solving problems, building strong customer relationships, and being the go‑to expert others rely on? Do you love working in a fast‑paced environment where no two days are the same? If so, we’d love to meet you!

We’re looking for an energetic, customer‑obsessed Senior Customer Service Specialist to support our Sales team and a portfolio of key customers—while also serving as a mentor and leader within our Customer Service team.


What You’ll Be Doing

As a Customer Service Specialist, you’ll play a critical role in delivering a best‑in‑class customer experience from order entry to final delivery.


Customer Experience & Order Management

  • Own customer orders end‑to‑end, ensuring accuracy, pricing, lead times, and on‑time delivery
  • Proactively review open orders and communicate changes before customers have to ask
  • Create shipping releases and manage expedited shipments when needed
  • Process returns, credits, samples, and pricing requests with speed and accuracy
  • Partner closely with Sales and cross‑functional teams (Scheduling, Supply Chain, Production, Quality, Engineering, and more)

CRM & Process Excellence

  • Maintain customer data and contacts in Salesforce CRM
  • Capture customer insights, interactions, and trends to drive continuous improvement
  • Escalate and resolve system, process, or order issues—seeing them through to closure
  • Maintain strong product and process knowledge

Senior‑Level Impact

In this leadership‑focused role, you’ll go beyond day‑to‑day service:

  • Lead customer meetings focused on open orders, inventory, and service performance
  • Create custom reports, spreadsheets, SOPs, and training materials
  • Assist Sales with onboarding new customers and managing high‑level accounts
  • Lead or participate in special projects that improve customer service processes company‑wide

What We’re Looking For

  • Exceptional customer‑facing communication and listening skills
  • Action‑oriented, diplomatic, and comfortable working with urgency
  • Positive, patient, and team‑focused attitude
  • Strong problem‑solver who thrives on challenges
  • Ability to juggle multiple priorities in a fast‑paced manufacturing environment

Apply today and help us deliver outstanding experiences—one customer at a time.

What PPC Flex employees say

Pay

Benefits

Hours and flexibility

Workplace

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