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Phone Triage Jobs (NOW HIRING)

Dulyhealthandcare

RN, Phone Triage- Urology

Lisle, IL · On-site

$27 - $38.90/hr

Triage Phone Response: Manages patient health concerns and symptoms via a telephone interaction utilizing physician-approved protocols for the assessment and management of a range of symptoms. These ...

Dulyhealthandcare

RN, Phone Triage- Urology

Lombard, IL · On-site

$27 - $38.90/hr

Triage Phone Response: Manages patient health concerns and symptoms via a telephone interaction utilizing physician-approved protocols for the assessment and management of a range of symptoms. These ...

Dulyhealthandcare

RN, Phone Triage- Urology

Hinsdale, IL · On-site

$27 - $38.90/hr

Triage Phone Response: Manages patient health concerns and symptoms via a telephone interaction utilizing physician-approved protocols for the assessment and management of a range of symptoms. These ...

Dulyhealthandcare

RN, Phone Triage- Urology

Clay, WV · On-site

$27 - $38.90/hr

Triage Phone Response: Manages patient health concerns and symptoms via a telephone interaction utilizing physician-approved protocols for the assessment and management of a range of symptoms. These ...

Ephraim McDowell Health

CMA-Phone Triage

Danville, KY · On-site

$14 - $18.25/hr

Under supervision of Center Manager will work independently to perform office responsibilities related to reception, registration and checkout of patients. Under supervision of physician/nurse ...

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How much do phone triage jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for phone triage in the United States is $38.06, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $45.43 per hour, depending on experience, location, and employer.

How do I become a phone triage nurse?

To become a phone triage nurse, you typically need to be a registered nurse (RN) with a valid license, which requires completing an accredited nursing program and passing the NCLEX-RN exam. Additional training in telehealth, communication skills, and clinical decision-making is often beneficial, and some employers may require certification in areas like emergency or pediatric nursing. Strong computer skills and the ability to assess patient symptoms remotely are essential for this role.

What skills and qualifications are needed to be a phone triage nurse?

To thrive as a Phone Triage Nurse, you need strong clinical assessment skills, nursing credentials (such as RN or LPN), and a solid understanding of medical protocols. Familiarity with telephone triage software, electronic health records (EHRs), and standardized triage protocols like Schmitt-Thompson is essential. Outstanding communication, critical thinking, and empathy are vital soft skills for efficiently assessing patient needs over the phone. These abilities ensure accurate, safe, and timely care recommendations, improving patient outcomes and healthcare efficiency.

What does phone triage do?

Phone triage involves assessing and prioritizing patient or client needs over the phone to determine appropriate next steps, such as providing medical advice, scheduling appointments, or directing to emergency services. It requires strong communication skills, active listening, and knowledge of protocols or guidelines relevant to the field. The role often involves documenting interactions and may require certifications like medical or nursing licenses depending on the industry.

What is phone triage?

Phone triage is a process in which healthcare professionals assess and prioritize patient needs over the telephone. This involves asking questions to evaluate the urgency of symptoms, providing medical advice, and directing patients to the appropriate level of care, such as scheduling a clinic visit, recommending self-care, or suggesting emergency services. Phone triage helps ensure that patients receive timely and appropriate care while optimizing healthcare resources. It is commonly used in hospitals, clinics, and doctor's offices to efficiently manage patient flow and address concerns without requiring an in-person visit.

What does a phone triage nurse do?

In a Phone Triage role, your day typically involves answering incoming calls from patients, assessing their symptoms using established protocols, and directing them to the appropriate level of care. You’ll prioritize cases based on urgency, provide basic health guidance, and work closely with nurses, physicians, and administrative staff to ensure seamless patient care coordination. The work environment is fast-paced, requiring excellent listening skills and the ability to stay calm under pressure. Collaboration and clear communication are key, as you'll often relay critical information to healthcare providers and update electronic health records.

What is the difference between Phone Triage vs Medical Receptionist?

AspectPhone TriageMedical Receptionist
CredentialsCertified Nursing Assistant (CNA), Medical Assistant, or Nursing licenseHigh school diploma or equivalent; some roles may require administrative certifications
Work EnvironmentHealthcare settings, often clinical or urgent careFront desk, administrative areas in clinics or hospitals
Job FocusAssessing patient symptoms remotely, providing medical advice, prioritizing careScheduling appointments, managing patient check-in, handling administrative tasks

While both roles involve interaction with patients over the phone, Phone Triage focuses on medical assessment and advice, requiring clinical knowledge and certifications. Medical Receptionists handle administrative duties and patient check-in processes, primarily in front-office settings. Understanding these differences helps employers and job seekers find the right fit in healthcare environments.

More about Phone Triage jobs
What cities are hiring for Phone Triage jobs? Cities with the most Phone Triage job openings:
What are the most commonly searched types of Phone Triage jobs? The most popular types of Phone Triage jobs are:
What states have the most Phone Triage jobs? States with the most job openings for Phone Triage jobs include:
Phone Triage jobs near you
Infographic showing various Phone Triage job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $79,160 per year, or $38.1 per hour.

PRN- Triage Phone Nurse

University Cancer & Blood Center

Athens, GA • On-site

Part-time

Re-posted 5 days ago

Job description

ARE YOU LOOKING FOR A REWARDING CAREER WITH A GROWING AND DYNAMIC TEAM? CONSIDER UCBC.
At University Cancer & Blood Center, we pride ourselves on listening. On providing hope, guidance, and comfort. On getting up each day and striving to make a positive impact on the lives of patients and their families. From our front-desk staff to our counselors, nurses, technicians and physicians - who've chosen to accept their calling, we salute them for their efforts and recognize them as the very special individuals that they are.
DO YOU HAVE WHAT IT TAKES TO JOIN US? IF SO WE'D LOVE TO HAVE YOU!
Job Description:
University Cancer & Blood Center is currently hiring for a PRN Phone Triage RN.
Job Duties Include:
  • Evaluate symptoms over the phone (e.g., nausea, fever, pain) to gauge urgency.
  • Offer advice on managing side effects and direct patients to appropriate care.
  • Use triage algorithms to decide if a patient needs urgent, same-day care at UCBC or other emergency services.
  • Help patients avoid unnecessary emergency room or urgent care trips.
  • Responding to messages from patients regarding their medications, symptoms, etc.
  • Working with providers to obtain refills, medications changes, etc.

  • Key Skills & Knowledge:
  • Current Registered Nurse (RN) license.
  • Strong understanding of oncology, cancer treatments, and their side effects.
  • Excellent communication, customer service, and phone skills.
  • Familiarity with established triage protocols, like those from the Oncology Nursing Society (ONS).

For more information on University Cancer & Blood Center, please visit our website at www.universitycancer.com

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