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On Call Phone Triage Jobs (NOW HIRING)

Axion Spine & Neurosurgery

Phone Triage

Alpharetta, GA · On-site

Phone Telephone Triage Coordinator Axion Spine & Neurosurgery is at the forefront of spinal health ... on-call, per protocol * Recognize protocol-defined "red flag" keywords or symptoms that require ...

Axion Spine & Neurosurgery

Phone Triage

Alpharetta, GA · On-site

The Phone Telephone Triage Coordinatoris the first point of contact for patients calling with ... on-call, per protocol * Recognize protocol-defined "red flag" keywords or symptoms that require ...

Axion Spine & Neurosurgery

Phone Triage

Alpharetta, GA · On-site

The Phone Telephone Triage Coordinatoris the first point of contact for patients calling with ... on-call, per protocol * Recognize protocol-defined "red flag" keywords or symptoms that require ...

Forest Lane Pediatrics

Be Seen First

Phone Triage Nurse Manager

Dallas, TX · On-site

$38 - $42/hr

Phone Triage Nurse Manager The Nurse Manager oversees the daily operations of the nursing staff ... * On-call for nurse call-ins or other emergencies from 6:00am- 9:00pm daily. * Includes Saturday ...

SeniorLIFE of PA

On-Call RN - Senior LIFE York

York, PA · On-site

$45/hr

Triage via phone or in home visits * Consultation with on call physician and documentation Requirements of the Registered Nurse (RN) * Must have a current state of Pennsylvania RN License * Must have ...

SeniorLIFE

On-Call RN - Senior LIFE York

York, PA · On-site

$45/hr

Paid Mileage * On Call phone and lap top provided Responsibilities of the Registered Nurse (RN) * fielding phone calls from members * triage via phone or in home visits * consultation with on call ...

Senior LIFE

On-Call RN - Senior LIFE York

York, PA

$45/hr

Paid Mileage * On Call phone and lap top provided Responsibilities of the Registered Nurse (RN) * fielding phone calls from members * triage via phone or in home visits * consultation with on call ...

Senior LIFE

On-Call RN - Senior LIFE York

York, PA · On-site

$45/hr

Paid Mileage * On Call phone and lap top provided Responsibilities of the Registered Nurse (RN) * fielding phone calls from members * triage via phone or in home visits * consultation with on call ...

Senior LIFE

On-Call RN - Senior LIFE York

York, PA · On-site

$45/hr

Paid Mileage * On Call phone and lap top provided Responsibilities of the Registered Nurse (RN) * fielding phone calls from members * triage via phone or in home visits * consultation with on call ...

Life Pittsburgh

Weekend On Call Nurse

Pittsburgh, PA · On-site

... on-call phone calls. * Ensure high quality care and communication is delivered at all times. * Provide direct care to the patients, including triage, administering treatments and medications ...

LIFE Pittsburgh

Weekend On Call Nurse

Pittsburgh, PA · On-site

... on-call phone calls. * Ensure high quality care and communication is delivered at all times. * Provide direct care to the patients, including triage, administering treatments and medications ...

LIFE Pittsburgh

Weekend On Call Nurse

Pittsburgh, PA · On-site

... on-call phone calls. * Ensure high quality care and communication is delivered at all times. * Provide direct care to the patients, including triage, administering treatments and medications ...

LIFE Pittsburgh

Weekend On Call Nurse

Pittsburgh, PA · On-site

... on-call phone calls. * Ensure high quality care and communication is delivered at all times. * Provide direct care to the patients, including triage, administering treatments and medications ...

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All JobsOn Call Phone Triage Jobs

On Call Phone Triage information

See salary details

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$38

$52

How much do on call phone triage jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for on call phone triage in the United States is $38.06, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $45.43 per hour, depending on experience, location, and employer.

What is the difference between On Call Phone Triage vs Medical Call Center Representative?

AspectOn Call Phone TriageMedical Call Center Representative
CredentialsRN, LPN, or certified medical professionalHigh school diploma or equivalent, some healthcare knowledge
Work EnvironmentRemote or on-site, healthcare settings, urgent careCall centers, healthcare or insurance companies
Employer & IndustryHospitals, clinics, telehealth servicesInsurance companies, healthcare providers, third-party call centers
Primary RoleAssess patient symptoms, provide medical advice, triage urgencyAnswer patient inquiries, schedule appointments, provide information

While both roles involve handling patient or client calls, On Call Phone Triage focuses on medical assessment and urgent care guidance, requiring healthcare credentials. Medical Call Center Representatives primarily handle general inquiries and administrative tasks, often without medical certifications. Understanding these differences helps in choosing the right career path or service.

What cities are hiring for On Call Phone Triage jobs? Cities with the most On Call Phone Triage job openings:
What are the most commonly searched types of Phone Triage jobs? The most popular types of Phone Triage jobs are:
What states have the most On Call Phone Triage jobs? States with the most job openings for On Call Phone Triage jobs include:
On Call Phone Triage jobs near you

Phone Triage

Axion Spine & Neurosurgery

Alpharetta, GA • On-site

Other

Posted 20 days ago

Job description

Phone Telephone Triage Coordinator

Axion Spine & Neurosurgery is at the forefront of spinal health, offering state-of-the-art care in Atlanta. Our elite team is committed to excellence in spine care, pioneering innovative treatments that set us apart in the healthcare industry.

We are looking for a hard-working, personable Phone Telephone Triage Coordinator. The Phone Telephone Triage Coordinator is the first point of contact for patients calling with questions, concerns, or requests outside of routine scheduling. This role uses established, physician-approved decision protocols to sort and route calls to the appropriate destination — clinical staff, scheduling, billing, or urgent escalation — ensuring patients reach the right person quickly and nothing falls through the cracks. This is not a clinical assessment role; the coordinator does not diagnose or give medical advice, but follows scripted protocols to flag urgency and route accordingly.

This is a part-time role. The required days and hours are:

Monday 9a-5p

Tuesday 9a - 5p

Friday 8:30a - 4:30p

Key Responsibilities

  • Answer incoming patient calls and use standardized intake scripts/protocols to categorize the nature and urgency of each call
  • Route calls to the correct destination: clinical team (nurse/PA/NP), scheduling, billing, referral coordination, or physician on-call, per protocol
  • Recognize protocol-defined "red flag" keywords or symptoms that require immediate escalation to clinical staff, and escalate without delay
  • Accurately log call details, caller information, and disposition in the EHR/practice management system
  • Coordinate same-day or urgent scheduling requests with front desk and clinical teams across all three locations
  • Relay messages between patients and clinical/administrative staff promptly and accurately
  • Follow up on outstanding callbacks to ensure timely resolution
  • Maintain patient confidentiality and HIPAA compliance on all calls
  • Identify recurring call patterns or bottlenecks and report to office leadership

Qualifications

  • High school diploma or equivalent required; some college or medical office coursework a plus
  • 1–2 years experience in a medical office, call center, or patient-facing administrative role
  • Familiarity with medical terminology preferred (spine/neurosurgery exposure a plus, not required)
  • Experience with EHR/practice management systems
  • Strong communication, organization, and multitasking skills
  • Calm, clear phone presence; comfortable following structured protocols under pressure
  • No clinical license required; this position does not perform clinical triage or give medical advice

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