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Phone Triage Jobs (NOW HIRING)

Forest Lane Pediatrics

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Phone Triage Nurse Manager

Dallas, TX · On-site

$38 - $42/hr

Phone Triage Nurse Manager The Nurse Manager oversees the daily operations of the nursing staff across all clinic locations. This role ensures quality patient care, adherence to clinical standards ...

OPSAM HEALTH

Registered Nurse Phone Triage

Chula Vista, CA · On-site

$74K - $95K/yr

The RN Telephone Triage Nurse assesses patient symptoms by phone and electronic communication, determines the appropriate level of care, provides patient education within nursing scope, and routes ...

OPSAM HEALTH

Registered Nurse Phone Triage

Chula Vista, CA · On-site

$74K - $95K/yr

The RN Telephone Triage Nurse assesses patient symptoms by phone and electronic communication, determines the appropriate level of care, provides patient education within nursing scope, and routes ...

OpSam Health

Registered Nurse Phone Triage

Chula Vista, CA · On-site

$74K - $95K/yr

The RN Telephone Triage Nurse assesses patient symptoms by phone and electronic communication, determines the appropriate level of care, provides patient education within nursing scope, and routes ...

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How much do phone triage jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for phone triage in the United States is $38.06, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $45.43 per hour, depending on experience, location, and employer.

How do I become a phone triage nurse?

To become a phone triage nurse, you typically need to be a registered nurse (RN) with a valid license, which requires completing an accredited nursing program and passing the NCLEX-RN exam. Additional training in telehealth, communication skills, and clinical decision-making is often beneficial, and some employers may require certification in areas like emergency or pediatric nursing. Strong computer skills and the ability to assess patient symptoms remotely are essential for this role.

What skills and qualifications are needed to be a phone triage nurse?

To thrive as a Phone Triage Nurse, you need strong clinical assessment skills, nursing credentials (such as RN or LPN), and a solid understanding of medical protocols. Familiarity with telephone triage software, electronic health records (EHRs), and standardized triage protocols like Schmitt-Thompson is essential. Outstanding communication, critical thinking, and empathy are vital soft skills for efficiently assessing patient needs over the phone. These abilities ensure accurate, safe, and timely care recommendations, improving patient outcomes and healthcare efficiency.

What does phone triage do?

Phone triage involves assessing and prioritizing patient or client needs over the phone to determine appropriate next steps, such as providing medical advice, scheduling appointments, or directing to emergency services. It requires strong communication skills, active listening, and knowledge of protocols or guidelines relevant to the field. The role often involves documenting interactions and may require certifications like medical or nursing licenses depending on the industry.

What is phone triage?

Phone triage is a process in which healthcare professionals assess and prioritize patient needs over the telephone. This involves asking questions to evaluate the urgency of symptoms, providing medical advice, and directing patients to the appropriate level of care, such as scheduling a clinic visit, recommending self-care, or suggesting emergency services. Phone triage helps ensure that patients receive timely and appropriate care while optimizing healthcare resources. It is commonly used in hospitals, clinics, and doctor's offices to efficiently manage patient flow and address concerns without requiring an in-person visit.

What does a phone triage nurse do?

In a Phone Triage role, your day typically involves answering incoming calls from patients, assessing their symptoms using established protocols, and directing them to the appropriate level of care. You’ll prioritize cases based on urgency, provide basic health guidance, and work closely with nurses, physicians, and administrative staff to ensure seamless patient care coordination. The work environment is fast-paced, requiring excellent listening skills and the ability to stay calm under pressure. Collaboration and clear communication are key, as you'll often relay critical information to healthcare providers and update electronic health records.

What is the difference between Phone Triage vs Medical Receptionist?

AspectPhone TriageMedical Receptionist
CredentialsCertified Nursing Assistant (CNA), Medical Assistant, or Nursing licenseHigh school diploma or equivalent; some roles may require administrative certifications
Work EnvironmentHealthcare settings, often clinical or urgent careFront desk, administrative areas in clinics or hospitals
Job FocusAssessing patient symptoms remotely, providing medical advice, prioritizing careScheduling appointments, managing patient check-in, handling administrative tasks

While both roles involve interaction with patients over the phone, Phone Triage focuses on medical assessment and advice, requiring clinical knowledge and certifications. Medical Receptionists handle administrative duties and patient check-in processes, primarily in front-office settings. Understanding these differences helps employers and job seekers find the right fit in healthcare environments.

More about Phone Triage jobs
What cities are hiring for Phone Triage jobs? Cities with the most Phone Triage job openings:
What are the most commonly searched types of Phone Triage jobs? The most popular types of Phone Triage jobs are:
What states have the most Phone Triage jobs? States with the most job openings for Phone Triage jobs include:
Phone Triage jobs near you
Infographic showing various Phone Triage job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $79,160 per year, or $38.1 per hour.

RN Phone Triage Nurse

Shenandoah Community Health

Martinsburg, WV • On-site

Other

Re-posted 12 days ago

Job description

Job Summary: RN Phone Triage Nurse
The RN Phone Triage Nurse is responsible for providing safe, consistent, and appropriate patient care within the Registered Nurse scope of practice. The RN Phone triage nurse is responsible for high-quality telephone triage, patient education, and clinical support in a community health center setting. This role is primarily desk-based, focusing on triage calls, as well as clinical inbox management and prior authorizations. The RN uses evidence-based protocols and sound nursing judgment to evaluate patient needs, determine appropriate levels of care, and ensure timely follow-up.
Specific Duties and Responsibilities:
As a Registered Nurse, you will perform your job duties according to the Tate Nursing Practice Act while upholding the utmost ethical and safe techniques, always keeping the care of the patient as your top priority.
  • Conduct telephone triage using standardized protocols and clinical judgment.
  • Assess symptoms, determine urgency, and provide appropriate recommendations (self-care, same-day visit, emergency evaluation, etc.).
  • Screens assigned telephone calls/messages and processes inquiries or refer to appropriate medical personnel per SVMS protocols.
  • Collaborate with providers and multidisciplinary team members; and provide physical and psychological support to patients, families, and caregivers.
  • Document all triage encounters thoroughly and accurately in the EMR.
  • Provide patient education regarding symptoms, medications, chronic disease management, and follow-up care
  • Demonstrates courteous and cooperative behavior with patients, families, co-workers, subordinates, supervisors, and other department staff.
  • Always maintains patient confidentiality and privacy according to SVMS policies and procedures; uses discretion when discussing patient matters.
  • Manage daily provider and nurse inbox messages, including patient questions, medication refill requests, referral coordination, and lab/result follow-up.
  • Collaborate with providers to resolve clinical questions and address patient concerns.
  • Ensure all messages are handled within established timelines and quality standards.
  • Complete medication and diagnostic prior authorizations, including gathering supporting clinical documentation.
  • Communicate with pharmacies, insurance plans, and specialty offices as needed.
  • Coordinate care transitions, referrals, and follow-up appointments.
  • Support quality improvement initiatives and chronic disease management workflows.
  • Participate in team huddles, staff meetings, and continuing education as required.
  • Follow all organizational policies, infection control standards, and regulatory requirements.
  • Practices within the limits of the Nurse Practice Act and understands legal consequences of nursing action.
  • Other duties as assigned
Qualifications
  • Current Registered Nurse (RN) license in good standing.
  • Minimum 1-2 years of clinical nursing experience (primary care, pediatrics, internal medicine, community health, or urgent care preferred).
  • Strong assessment and critical-thinking skills.
  • Excellent patient-centered communication, compassionate telephone etiquette, and patient-education abilities.
  • Comfort using electronic medical records (EMR/EHR systems).
  • Ability to work independently in a fast-paced setting
  • Attention to detail and strong documentation skills
  • Efficient multitasking and time management
  • Collaborative team approach

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