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Phone Triage Jobs in Indiana (NOW HIRING)

Parkview Health

Office/Phone Triage RN

Logansport, IN · On-site

Summary The office nurse acts as a liaison between physicians, extenders, patients, and hospitals. An individual in this position is accountable for assuring delivery of quality nursing care for the ...

Parkview Health

Office/Phone Triage RN

Logansport, IN · On-site

Summary The office nurse acts as a liaison between physicians, extenders, patients, and hospitals. An individual in this position is accountable for assuring delivery of quality nursing care for the ...

Parkview Health

Office/Phone Triage RN

Logansport, IN · On-site

Summary The office nurse acts as a liaison between physicians, extenders, patients, and hospitals. An individual in this position is accountable for assuring delivery of quality nursing care for the ...

Parkview Health

Office/Phone Triage RN

Logansport, IN · On-site

Summary The office nurse acts as a liaison between physicians, extenders, patients, and hospitals. An individual in this position is accountable for assuring delivery of quality nursing care for the ...

Heart City Health

Triage Nurse

Elkhart, IN · On-site

P.N. license required * 2 to 3 years clinical experience in a medical office; phone triage experience preferred PHYSICAL DEMANDS * May sit for long periods of time * Must be able to see and hear ...

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Phone Triage information

See Indiana salary details

$13

$36

$49

How much do phone triage jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for phone triage in Indiana is $36.21, according to ZipRecruiter salary data. Most workers in this role earn between $23.12 and $43.22 per hour, depending on experience, location, and employer.

How do I become a phone triage nurse?

To become a phone triage nurse, you typically need to be a registered nurse (RN) with a valid license, which requires completing an accredited nursing program and passing the NCLEX-RN exam. Additional training in telehealth, communication skills, and clinical decision-making is often beneficial, and some employers may require certification in areas like emergency or pediatric nursing. Strong computer skills and the ability to assess patient symptoms remotely are essential for this role.

What skills and qualifications are needed to be a phone triage nurse?

To thrive as a Phone Triage Nurse, you need strong clinical assessment skills, nursing credentials (such as RN or LPN), and a solid understanding of medical protocols. Familiarity with telephone triage software, electronic health records (EHRs), and standardized triage protocols like Schmitt-Thompson is essential. Outstanding communication, critical thinking, and empathy are vital soft skills for efficiently assessing patient needs over the phone. These abilities ensure accurate, safe, and timely care recommendations, improving patient outcomes and healthcare efficiency.

What does phone triage do?

Phone triage involves assessing and prioritizing patient or client needs over the phone to determine appropriate next steps, such as providing medical advice, scheduling appointments, or directing to emergency services. It requires strong communication skills, active listening, and knowledge of protocols or guidelines relevant to the field. The role often involves documenting interactions and may require certifications like medical or nursing licenses depending on the industry.

What is phone triage?

Phone triage is a process in which healthcare professionals assess and prioritize patient needs over the telephone. This involves asking questions to evaluate the urgency of symptoms, providing medical advice, and directing patients to the appropriate level of care, such as scheduling a clinic visit, recommending self-care, or suggesting emergency services. Phone triage helps ensure that patients receive timely and appropriate care while optimizing healthcare resources. It is commonly used in hospitals, clinics, and doctor's offices to efficiently manage patient flow and address concerns without requiring an in-person visit.

What does a phone triage nurse do?

In a Phone Triage role, your day typically involves answering incoming calls from patients, assessing their symptoms using established protocols, and directing them to the appropriate level of care. You’ll prioritize cases based on urgency, provide basic health guidance, and work closely with nurses, physicians, and administrative staff to ensure seamless patient care coordination. The work environment is fast-paced, requiring excellent listening skills and the ability to stay calm under pressure. Collaboration and clear communication are key, as you'll often relay critical information to healthcare providers and update electronic health records.

What is the difference between Phone Triage vs Medical Receptionist?

AspectPhone TriageMedical Receptionist
CredentialsCertified Nursing Assistant (CNA), Medical Assistant, or Nursing licenseHigh school diploma or equivalent; some roles may require administrative certifications
Work EnvironmentHealthcare settings, often clinical or urgent careFront desk, administrative areas in clinics or hospitals
Job FocusAssessing patient symptoms remotely, providing medical advice, prioritizing careScheduling appointments, managing patient check-in, handling administrative tasks

While both roles involve interaction with patients over the phone, Phone Triage focuses on medical assessment and advice, requiring clinical knowledge and certifications. Medical Receptionists handle administrative duties and patient check-in processes, primarily in front-office settings. Understanding these differences helps employers and job seekers find the right fit in healthcare environments.

Phone Triage jobs near you
Infographic showing various Phone Triage job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $75,326 per year, or $36.2 per hour.

Registered Nurse Phone Triage

Franciscan Alliance

Indianapolis, IN • On-site

Other

Posted 13 days ago

Franciscan Health rating

6.9

Company rating: 6.9 out of 10

Based on 269 frontline employees who took The Breakroom Quiz

453rd of 887 rated healthcare providers

Job description

RN Phone Triage

Just who is the RN Phone Triage? A person who thrives in a fast-paced, busy environment. A person who is able to efficiently answer calls, listen and determine the best course of action – and do it all day long. A person who can work through the voice mails and the in-basket and make sure each patient touched is helped pleasantly and properly.

Who We Are

With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.

Indiana Heart Physicians

Indiana Heart Physicians (IHP) has been delivering leading cardiovascular care since 1978, offering comprehensive services through board-certified cardiologists across multidisciplinary clinics, including cardio-oncology, heart failure, A-Fib, cardio-genetics, and structural heart. IHP provides advanced cardiac imaging and participates in research and clinical trials to bring patients the latest innovations in heart care. As part of the Franciscan Health Heart Center—ranked by HealthGrades as #1 in Indiana for cardiology (2024–2026), named one of HealthGrades' America's 100 Best for Cardiac Care (2026), and recognized by CareChex as #1 in the market for cardiac care (2026)—IHP delivers nationally recognized, patient-centered cardiovascular excellence.

What You Can Expect
  • Sign on Bonus Available (Ask your Talent Acquisition Advisor if eligible for Sign-On Bonus)
  • Monday to Friday 8am to 5pm schedule working in a busy Cardiology practice In person position
  • Enjoy work life balance with consistent day shift schedule and observed holidays off work
  • This position is specifically for to serve as a dedicated Phone Triage Nurse for the Electrophysiology (EP) program, supporting patients with heart rhythm disorders and coordinating care across their treatment journey
  • Provide specialized telephone triage for electrophysiology patients, assessing arrhythmia-related symptoms, cardiac device concerns (pacemakers/ICDs), and post-procedure recovery needs to ensure timely and appropriate care
  • Coordinate electrophysiology patient care by reviewing diagnostic results, addressing medication and treatment questions, and collaborating closely with providers to optimize outcomes for patients with heart rhythm disorders
  • Respond to patient calls and electronic messages, prioritize concerns based on clinical urgency, provide education within scope of practice, and ensure timely resolution of patient needs
  • Facilitate care coordination by scheduling appropriate appointments, obtaining prior authorizations, processing prescription refills, and supporting continuity of care across the patient journey
  • Maintain accurate and timely documentation of all patient communications, clinical assessments, and care interventions in accordance with departmental and regulatory standards
Qualifications
  • Required Associate's Degree Nursing/Patient Care
  • Preferred Bachelor's Degree Nursing/Patient Care
  • 1 year Nursing/Patient Care in acute care or ambulatory settings Preferred
  • Basic Life Support Program (BLS) - American Heart Association
  • Registered Nurse (RN) - State Licensing Board

Travel is required: Never or Rarely

Equal Opportunity Employer. It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity.

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