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Phone Triage Jobs in Indiana (NOW HIRING)

Heart City Health

Triage Nurse

Elkhart, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

P.N. license required * 2 to 3 years clinical experience in a medical office; phone triage experience preferred PHYSICAL DEMANDS * May sit for long periods of time * Must be able to see and hear ...

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Phone Triage information

See Indiana salary details

$13

$36

$49

How much do phone triage jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for phone triage in Indiana is $36.21, according to ZipRecruiter salary data. Most workers in this role earn between $23.12 and $43.22 per hour, depending on experience, location, and employer.

How do I become a phone triage nurse?

To become a phone triage nurse, you typically need to be a registered nurse (RN) with a valid license, which requires completing an accredited nursing program and passing the NCLEX-RN exam. Additional training in telehealth, communication skills, and clinical decision-making is often beneficial, and some employers may require certification in areas like emergency or pediatric nursing. Strong computer skills and the ability to assess patient symptoms remotely are essential for this role.

What skills and qualifications are needed to be a phone triage nurse?

To thrive as a Phone Triage Nurse, you need strong clinical assessment skills, nursing credentials (such as RN or LPN), and a solid understanding of medical protocols. Familiarity with telephone triage software, electronic health records (EHRs), and standardized triage protocols like Schmitt-Thompson is essential. Outstanding communication, critical thinking, and empathy are vital soft skills for efficiently assessing patient needs over the phone. These abilities ensure accurate, safe, and timely care recommendations, improving patient outcomes and healthcare efficiency.

What does phone triage do?

Phone triage involves assessing and prioritizing patient or client needs over the phone to determine appropriate next steps, such as providing medical advice, scheduling appointments, or directing to emergency services. It requires strong communication skills, active listening, and knowledge of protocols or guidelines relevant to the field. The role often involves documenting interactions and may require certifications like medical or nursing licenses depending on the industry.

What is phone triage?

Phone triage is a process in which healthcare professionals assess and prioritize patient needs over the telephone. This involves asking questions to evaluate the urgency of symptoms, providing medical advice, and directing patients to the appropriate level of care, such as scheduling a clinic visit, recommending self-care, or suggesting emergency services. Phone triage helps ensure that patients receive timely and appropriate care while optimizing healthcare resources. It is commonly used in hospitals, clinics, and doctor's offices to efficiently manage patient flow and address concerns without requiring an in-person visit.

What does a phone triage nurse do?

In a Phone Triage role, your day typically involves answering incoming calls from patients, assessing their symptoms using established protocols, and directing them to the appropriate level of care. You’ll prioritize cases based on urgency, provide basic health guidance, and work closely with nurses, physicians, and administrative staff to ensure seamless patient care coordination. The work environment is fast-paced, requiring excellent listening skills and the ability to stay calm under pressure. Collaboration and clear communication are key, as you'll often relay critical information to healthcare providers and update electronic health records.

What is the difference between Phone Triage vs Medical Receptionist?

AspectPhone TriageMedical Receptionist
CredentialsCertified Nursing Assistant (CNA), Medical Assistant, or Nursing licenseHigh school diploma or equivalent; some roles may require administrative certifications
Work EnvironmentHealthcare settings, often clinical or urgent careFront desk, administrative areas in clinics or hospitals
Job FocusAssessing patient symptoms remotely, providing medical advice, prioritizing careScheduling appointments, managing patient check-in, handling administrative tasks

While both roles involve interaction with patients over the phone, Phone Triage focuses on medical assessment and advice, requiring clinical knowledge and certifications. Medical Receptionists handle administrative duties and patient check-in processes, primarily in front-office settings. Understanding these differences helps employers and job seekers find the right fit in healthcare environments.

Phone Triage jobs near you
Infographic showing various Phone Triage job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $75,326 per year, or $36.2 per hour.

Travel Cardiology RN Phone Triage

Uniti Med

Indianapolis, IN • On-site

Contractor

Medical, Dental, Vision

Posted 13 days ago

Job description

Uniti Med is seeking a travel nurse RN Cardiology for a travel nursing job in Indianapolis, Indiana.

Job Description & Requirements
  • Specialty: Cardiology
  • Discipline: RN
  • Start Date: 08/24/2026
  • Duration: 13 weeks
  • 36 hours per week
  • Shift: 12 hours, days
  • Employment Type: Travel

Benefits: 

  • Day 1 Insurance 
  • Cigna medical, MetLife dental and vision insurance 
  • License reimbursement for new licenses needed for each assignment 
  • Discounts with hotels and rental cars 
  • A dedicated recruiter and support team that will help you every step of the way to sure you start on time and have an exceptional experience 
  • Referral bonus up to $700 

About the Company: 

Finding the right role is about more than just matching skills to a job—it’s about aligning with your goals, values, and the way you want to work.

As an award-winning talent partner, we support healthcare professionals through every step of that process, offering meaningful opportunities, clear guidance, and long-term partnership. From our first conversation to your first day on the job (and beyond!), we’re here to help you move forward with confidence.

UnitiMed Job ID #836762. Pay package is based on 12 hour shifts and 36 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: Registered Nurse (RN)

About Uniti Med

Uniti Med meticulously matches your talents to our open needs to ensure the ultimate travel experience. Tell us where you want to go and let our experienced staff lead the way!

Benefits
  • Referral bonus
  • Benefits start day 1
  • Employee assistance programs
Uniti Med logo

About Uniti Med

Sourced by ZipRecruiter

A great workplace is created when core values are exhibited by employees on a daily basis. At Uniti Med, our values are more than just aspirations, they are embedded in our decision-making processes and how we work with one another. We are always looking for good humans who understand this is exactly where they are supposed to be to change people’s lives for the better. If these values speak to you, Uniti is your home.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Omaha, NE, US

Year founded

2021

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