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Phone Triage Jobs (NOW HIRING)

Axion Spine & Neurosurgery

Phone Triage

Alpharetta, GA · On-site

The Phone Telephone Triage Coordinatoris the first point of contact for patients calling with questions, concerns, or requests outside of routine scheduling. This role uses established, physician ...

Axion Spine & Neurosurgery

Phone Triage

Alpharetta, GA · On-site

Phone Telephone Triage Coordinator Axion Spine & Neurosurgery is at the forefront of spinal health, offering state-of-the-art care in Atlanta. Our elite team is committed to excellence in spine care ...

Axion Spine & Neurosurgery

Phone Triage

Alpharetta, GA · On-site

The Phone Telephone Triage Coordinatoris the first point of contact for patients calling with questions, concerns, or requests outside of routine scheduling. This role uses established, physician ...

Axion Spine & Neurosurgery

Phone Triage

Alpharetta, GA · On-site

The Phone Telephone Triage Coordinatoris the first point of contact for patients calling with questions, concerns, or requests outside of routine scheduling. This role uses established, physician ...

Arkansas Urology

Phone Triage Nurse

Little Rock, AR · On-site

Phone Triage Nurse (RN or LPN) Little Rock or Conway or clinic Description: This position is strictly a phone triage position, not patient facing. *In office* Responsible for triaging patient ...

Arkansas Urology

Phone Triage Nurse

Little Rock, AR · On-site

Description Phone Triage Nurse (RN or LPN) Little Rock or Conway or clinic Description: This position is strictly a phone triage position, not patient facing. *In office* Responsible for triaging ...

Arkansas Urology

Phone Triage Nurse

Little Rock, AR · On-site

Phone Triage Nurse (RN or LPN) Little Rock or Conway or clinic This position is strictly a phone triage position, not patient facing. Responsible for triaging patient problems, which includes phone ...

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How much do phone triage jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for phone triage in the United States is $38.06, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $45.43 per hour, depending on experience, location, and employer.

How do I become a phone triage nurse?

To become a phone triage nurse, you typically need to be a registered nurse (RN) with a valid license, which requires completing an accredited nursing program and passing the NCLEX-RN exam. Additional training in telehealth, communication skills, and clinical decision-making is often beneficial, and some employers may require certification in areas like emergency or pediatric nursing. Strong computer skills and the ability to assess patient symptoms remotely are essential for this role.

What skills and qualifications are needed to be a phone triage nurse?

To thrive as a Phone Triage Nurse, you need strong clinical assessment skills, nursing credentials (such as RN or LPN), and a solid understanding of medical protocols. Familiarity with telephone triage software, electronic health records (EHRs), and standardized triage protocols like Schmitt-Thompson is essential. Outstanding communication, critical thinking, and empathy are vital soft skills for efficiently assessing patient needs over the phone. These abilities ensure accurate, safe, and timely care recommendations, improving patient outcomes and healthcare efficiency.

What does phone triage do?

Phone triage involves assessing and prioritizing patient or client needs over the phone to determine appropriate next steps, such as providing medical advice, scheduling appointments, or directing to emergency services. It requires strong communication skills, active listening, and knowledge of protocols or guidelines relevant to the field. The role often involves documenting interactions and may require certifications like medical or nursing licenses depending on the industry.

What is phone triage?

Phone triage is a process in which healthcare professionals assess and prioritize patient needs over the telephone. This involves asking questions to evaluate the urgency of symptoms, providing medical advice, and directing patients to the appropriate level of care, such as scheduling a clinic visit, recommending self-care, or suggesting emergency services. Phone triage helps ensure that patients receive timely and appropriate care while optimizing healthcare resources. It is commonly used in hospitals, clinics, and doctor's offices to efficiently manage patient flow and address concerns without requiring an in-person visit.

What does a phone triage nurse do?

In a Phone Triage role, your day typically involves answering incoming calls from patients, assessing their symptoms using established protocols, and directing them to the appropriate level of care. You’ll prioritize cases based on urgency, provide basic health guidance, and work closely with nurses, physicians, and administrative staff to ensure seamless patient care coordination. The work environment is fast-paced, requiring excellent listening skills and the ability to stay calm under pressure. Collaboration and clear communication are key, as you'll often relay critical information to healthcare providers and update electronic health records.

What is the difference between Phone Triage vs Medical Receptionist?

AspectPhone TriageMedical Receptionist
CredentialsCertified Nursing Assistant (CNA), Medical Assistant, or Nursing licenseHigh school diploma or equivalent; some roles may require administrative certifications
Work EnvironmentHealthcare settings, often clinical or urgent careFront desk, administrative areas in clinics or hospitals
Job FocusAssessing patient symptoms remotely, providing medical advice, prioritizing careScheduling appointments, managing patient check-in, handling administrative tasks

While both roles involve interaction with patients over the phone, Phone Triage focuses on medical assessment and advice, requiring clinical knowledge and certifications. Medical Receptionists handle administrative duties and patient check-in processes, primarily in front-office settings. Understanding these differences helps employers and job seekers find the right fit in healthcare environments.

More about Phone Triage jobs
What cities are hiring for Phone Triage jobs? Cities with the most Phone Triage job openings:
What are the most commonly searched types of Phone Triage jobs? The most popular types of Phone Triage jobs are:
What states have the most Phone Triage jobs? States with the most job openings for Phone Triage jobs include:
Phone Triage jobs near you
Infographic showing various Phone Triage job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $79,160 per year, or $38.1 per hour.

Phone Triage

Axion Spine & Neurosurgery

Alpharetta, GA • On-site

Part-time

Posted 21 days ago

Job description

Axion Spine & Neurosurgery is at the forefront of spinal health, offering state-of-the-art care in Atlanta. Our elite team is committed to excellence in spine care, pioneering innovative treatments that set us apart in the healthcare industry.
We are looking for a hard-working, personable Phone Telephone Triage Coordinator. The Phone Telephone Triage Coordinatoris the first point of contact for patients calling with questions, concerns, or requests outside of routine scheduling. This role uses established, physician-approved decision protocols to sort and route calls to the appropriate destination - clinical staff, scheduling, billing, or urgent escalation - ensuring patients reach the right person quickly and nothing falls through the cracks. This is not a clinical assessment role; the coordinator does not diagnose or give medical advice, but follows scripted protocols to flag urgency and route accordingly.
This is a part-time role. The required days and hours are:
Monday 9a-5p
Tuesday 9a - 5p
Friday 8:30a - 4:30p
Key Responsibilities
  • Answer incoming patient calls and use standardized intake scripts/protocols to categorize the nature and urgency of each call
  • Route calls to the correct destination: clinical team (nurse/PA/NP), scheduling, billing, referral coordination, or physician on-call, per protocol
  • Recognize protocol-defined "red flag" keywords or symptoms that require immediate escalation to clinical staff, and escalate without delay
  • Accurately log call details, caller information, and disposition in the EHR/practice management system
  • Coordinate same-day or urgent scheduling requests with front desk and clinical teams across all three locations
  • Relay messages between patients and clinical/administrative staff promptly and accurately
  • Follow up on outstanding callbacks to ensure timely resolution
  • Maintain patient confidentiality and HIPAA compliance on all calls
  • Identify recurring call patterns or bottlenecks and report to office leadership

Qualifications
  • High school diploma or equivalent required; some college or medical office coursework a plus
  • 1-2 years experience in a medical office, call center, or patient-facing administrative role
  • Familiarity with medical terminology preferred (spine/neurosurgery exposure a plus, not required)
  • Experience with EHR/practice management systems
  • Strong communication, organization, and multitasking skills
  • Calm, clear phone presence; comfortable following structured protocols under pressure
  • No clinical license required; this position does not perform clinical triage or give medical advice

Apply