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Phone Consultant Jobs (NOW HIRING)

OneLegacy

Contract Clinical Consultant

Azusa, CA · On-site

$52/hr

Provide phone consultation and, when appropriate, virtual or in-person support. * Respond within agreed-upon timeframes during assigned on-call periods. * Escalate concerns to the Director, Family ...

DivIHN Integration Inc

Phone Coordinator

Milwaukee, WI · On-site

Phone Coordinator Location: Milwaukee, WI ( Hybrid Position: 3 days onsite) Duration: 1+ Months ... DivIHN , the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom ...

Fast Phone Repair LLC

Sales Consultant

Fargo, ND · On-site

$18/hr

POSITION DETAILS As a Sales Consultant, you will focus on creating the best possible experience for our customers both on the phone and in person. You will be responsible for guiding the customer ...

Fast Phone Repair LLC

Sales Consultant

Rochester, MN · On-site

$18/hr

POSITION DETAILS As a Sales Consultant, you will focus on creating the best possible experience for our customers both on the phone and in person. You will be responsible for guiding the customer ...

Auto-Owners Insurance

Phone Auditor

Lansing, MI · On-site

... department as a Phone Auditor. The position requires the person to: * Determine proper ... Provide underwriting consultation on proper classification issues * Assists with other duties as ...

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Phone Consultant information

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$40K

$117.8K

$205.5K

How much do phone consultant jobs pay per year?

As of Jul 26, 2026, the average yearly pay for phone consultant in the United States is $117,804.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,500.00 and $138,000.00 per year, depending on experience, location, and employer.

What is the role of a cell phone consultant?

A cell phone consultant helps customers select, troubleshoot, and optimize mobile devices and plans. They provide technical support, explain features, and may assist with device setup or repairs, often working in retail or service environments. Strong communication skills and knowledge of mobile technology are essential for this role.

What are the key skills and qualifications needed to thrive as a Phone Consultant, and why are they important?

To thrive as a Phone Consultant, you need strong verbal communication skills, active listening abilities, and often a high school diploma or relevant customer service experience. Familiarity with customer relationship management (CRM) software and telephony systems is typically required. Outstanding problem-solving, patience, and interpersonal skills help build rapport and resolve client issues efficiently. These competencies are crucial for delivering exceptional service, ensuring customer satisfaction, and maintaining client loyalty.

Is 30 too old to get into consulting?

For a phone consultant role, age is generally not a barrier, as many employers value experience, communication skills, and technical knowledge over age. Candidates of all ages can succeed by demonstrating relevant skills, certifications, and a strong work ethic, regardless of when they start in the field.

What are Phone Consultants?

Phone consultants are professionals who provide advice, support, or services to clients over the phone. Their duties may include answering questions, offering technical assistance, or guiding customers through processes, depending on the industry. They are skilled communicators who often help resolve issues quickly and efficiently without in-person interaction. Phone consultants work in various fields such as sales, customer service, technical support, and more.

How does a Phone Consultant typically collaborate with other departments to resolve client issues?

Phone Consultants often work closely with technical support, sales, and customer service teams to address client concerns efficiently. When a client issue requires expertise outside their scope, Phone Consultants escalate cases or coordinate with the relevant department to ensure timely and accurate solutions. Regular communication with colleagues and maintaining detailed client records are essential for seamless collaboration and high-quality service.

Can I work for a call center from home?

Phone consultants working for call centers can often work from home, especially with the increase in remote work options. These roles typically require a quiet environment, reliable internet, and sometimes specific software or hardware. Employers may also require training and certain certifications to ensure quality customer service.

What is the highest salary of a consultant?

The highest salary for a phone consultant can vary widely depending on experience, industry, and location, but top earners in the field can make over $70,000 annually. Senior or specialized consultants with extensive skills and certifications may earn higher salaries or bonuses. Compensation often includes base pay, commissions, and performance incentives.

What is the difference between Phone Consultant vs Customer Service Representative?

AspectPhone ConsultantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in sales or communicationHigh school diploma or equivalent; customer service training often provided
Work EnvironmentPrimarily over the phone, often in sales or technical support settingsCall centers, retail, or office environments handling customer inquiries
Employer & Industry UsageSales firms, tech companies, financial servicesRetail, telecom, hospitality, and various service industries

While both roles involve phone-based communication, Phone Consultants typically focus on sales, technical support, or specialized consulting, requiring specific product knowledge. Customer Service Representatives handle general inquiries, complaints, and support, often in a broader customer service capacity. The roles overlap in communication skills but differ in their primary objectives and industry focus.

More about Phone Consultant jobs
What states have the most Phone Consultant jobs? States with the most job openings for Phone Consultant jobs include:
What job categories do people searching Phone Consultant jobs look for? The top searched job categories for Phone Consultant jobs are:
Phone Consultant jobs near you
Infographic showing various Phone Consultant job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 87% Full Time, 7% Part Time, and 4% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $117,804 per year, or $56.6 per hour.
Contract Clinical Consultant

Contract Clinical Consultant

OneLegacy

Azusa, CA • On-site

$52/hr

Full-time

Posted 18 days ago

Job description

Join Us in Transforming Lives Every Day
At OneLegacy, every moment counts. As the nation's largest organ, eye, and tissue recovery organization, we are dedicated to saving lives and sharing hope. Guided by our values of integrity, compassion, stewardship, diversity and inclusion, urgency, innovation and excellence, and collaboration, our team works tirelessly to honor every gift of donation. This is more than a job; it's an opportunity to make a profound impact on countless lives.
Job Type: Contract
Work Hours: Monday- Friday from 9:00am-5:00pm. Additionally, take 24 hour call and be available to go out to ORS and support staff in field. Available to work weekends and past their shift if needed to support operational needs.
Work Setting: In-person
Location: Azusa, CA
Travel: Travel within the Donation Service Area (DSA) may be required.
Summary of Functions:
The Contract Clinical Consultant (LCSW/LMFT) provides advanced clinical expertise and field-based consultation to support the Family Support Services (FSS) team in delivering high-quality, trauma-informed care to donor families throughout the organ, eye, and tissue donation process.
This role does not carry direct supervisory responsibility or formal personnel management duties. Instead, the consultant serves as a clinical thought partner, escalation resource, and on-call support to staff in complex, high-acuity, culturally nuanced, or risk-sensitive situations.
The consultant collaborates closely with the Director, Family Support Services, to strengthen clinical practice, enhance staff confidence in the field, support crisis response, and reinforce best practices in grief counseling, crisis intervention, and family systems work.
This position requires a highly experienced clinician who is calm under pressure, grounded in evidence-based grief and trauma practice, and comfortable supporting teams operating in fast-paced hospital environments.
Duties & Responsibilities:
Clinical Consultation & Field Support
  1. Provide real-time consultation to FSS staff during complex family dynamics, conflict, escalations, rescinds, or high-risk clinical situations.
  2. Be available for scheduled on-call coverage to support staff evenings, weekends, and holidays as defined in the contract.
  3. Support FSS staff in navigating culturally sensitive, religious, or ethically complex cases.
  4. Provide guidance in crisis intervention, de-escalation, anticipatory grief, traumatic loss, and complicated bereavement.
  5. Consult with leadership regarding unusual occurrences, risk management concerns, or emotionally charged cases requiring clinical oversight.
  6. Assist in reviewing challenging cases to identify themes, lessons learned, and opportunities for practice improvement.

Staff Support & Clinical Development
  1. Offer structured case consultation sessions for FSS staff (individual and group).
  2. Provide clinical debriefings following emotionally difficult cases, traumatic events, or family conflicts.
  3. Support staff in developing care plans that reflect trauma-informed, culturally responsive best practices.
  4. Identify emerging training needs based on case trends.
  5. Provide targeted in-service trainings on topics such as:

    • Complex grief and bereavement
    • Cultural humility in end-of-life care
    • Family systems in crisis
    • Compassion fatigue and secondary trauma
    • Managing rescinds and conflict

  6. Serve as a clinical resource to strengthen staff confidence and reduce burnout.

Collaboration & Organizational Alignment
  1. Partner with the Director, Family Support Services, to align clinical practice with departmental goals and organizational values.
  2. Provide feedback regarding systemic themes impacting donor family experience.
  3. Participate in select leadership meetings when clinical insight is relevant.
  4. Support cross-department collaboration when family dynamics intersect with clinical, allocation, recovery, or hospital partnership teams.

Quality & Best Practice
  1. Stay current on trends in grief counseling, trauma-informed care, crisis intervention, and donation-related bereavement.
  2. Incorporate evidence-based practices into consultation and training.
  3. Promote ethical decision-making and professional boundaries in field work.
  4. Reinforce documentation standards and risk-aware clinical practice.

Scope of Authority
  • This position has no direct reports.
  • This position does not conduct performance evaluations or formal disciplinary action.
  • This role provides clinical consultation and recommendations; operational decisions remain with department leadership.

On-Call Expectations
  • Participate in a structured on-call rotation as outlined in the independent contractor agreement.
  • Provide phone consultation and, when appropriate, virtual or in-person support.
  • Respond within agreed-upon timeframes during assigned on-call periods.
  • Escalate concerns to the Director, Family Support Services, when necessary.

Job Qualifications and Requirements:
Education: Master's degree in Social Work, Marriage & Family Therapy, or related behavioral health field (required).
Experience:
  • Minimum five (2) years post-licensure clinical experience.
  • Demonstrated experience in grief counseling, crisis intervention, trauma-informed care, or hospital-based behavioral health.
  • Experience supporting professionals in high-stress medical environments preferred.
  • Familiarity with organ donation, end-of-life care, or ICU settings strongly preferred.

Essential Skills
  • Advanced crisis intervention and de-escalation skills.
  • Strong understanding of death, dying, and bereavement processes.
  • Ability to consult calmly during emotionally charged situations.
  • Excellent verbal communication and clinical reasoning skills.
  • Cultural humility and sensitivity to religious, ethnic, and socioeconomic diversity.
  • Ability to work independently without direct oversight.
  • Strong professional boundaries and ethical judgment.
  • Proficiency in Microsoft Office and virtual communication platforms.
  • Proficient in reading, writing, and speaking Spanish and English

Personal Attributes
  • Grounded presence during crisis.
  • Emotionally regulated and steady.
  • Collaborative, not hierarchical.
  • Respected clinical authority without positional authority.
  • Mission-aligned and family-centered.

Physical Environment / Working Conditions
  • Primarily office/hospital support with remote consultation as needed.
  • Travel within the Donation Service Area (DSA) may be required.
  • Flexible hours based on contracted on-call schedule.
  • Must maintain reliable transportation and California driver's license if in-person response is required.

Pay: $52/hour
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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