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Phone Assistant Jobs in Florida (NOW HIRING)

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$5

$13

$22

How much do phone assistant jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for phone assistant in Florida is $13.49, according to ZipRecruiter salary data. Most workers in this role earn between $10.34 and $15.32 per hour, depending on experience, location, and employer.

What is a phone assistant?

A Phone Assistant is a professional who manages phone communications for an individual or organization. Their primary responsibilities include answering calls, directing inquiries to the appropriate person, taking messages, scheduling appointments, and providing information to callers. Phone Assistants play a crucial role in ensuring efficient communication and excellent customer service. They may work in offices, call centers, or remotely, depending on the needs of their employer.

What are the key skills and qualifications needed to thrive as a phone assistant, and why are they important?

To thrive as a Phone Assistant, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call scheduling software, and customer relationship management (CRM) platforms is often required. Strong interpersonal skills, patience, and professionalism help you effectively manage calls and resolve inquiries. These skills ensure efficient call handling, positive customer experiences, and smooth information flow within organizations.

What are some common challenges phone assistants face when managing multiple calls and tasks simultaneously?

Phone Assistants often juggle several responsibilities at once, such as answering incoming calls, scheduling appointments, and handling administrative tasks. Managing high call volumes while maintaining professionalism and accuracy can be challenging, especially during peak hours. Effective time management, multitasking skills, and familiarity with call management software are crucial for success in this role. Collaborating with team members and using clear communication can help ensure that no task is overlooked and all callers receive prompt assistance.

What is the difference between Phone Assistant vs Customer Service Representative?

AspectPhone AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office environments
Employer & Industry UsageBusinesses providing direct phone support, tech support, or salesRetail, telecom, healthcare, and service industries
Common Search & Comparison IntentYesYes

While both roles involve handling customer interactions via phone, a Phone Assistant typically provides basic support, scheduling, or information, often in a technical or administrative context. Customer Service Representatives handle a broader range of customer inquiries, complaints, and support across various industries. The roles overlap in communication skills and work environments but differ in scope and responsibilities.

What are the most commonly searched types of Phone jobs in Florida?

The most popular types of Phone jobs in Florida are:

What are popular job titles related to Phone Assistant jobs in Florida?

For Phone Assistant jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Phone Assistant jobs in Florida look for?

The top searched job categories for Phone Assistant jobs in Florida are:

What cities in Florida are hiring for Phone Assistant jobs?

Cities in Florida with the most Phone Assistant job openings:

Phone Assistant jobs near you
Infographic showing various Phone Assistant job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $28,064 per year, or $13.5 per hour.

Patient Concierge - Receptionist - Miami

Prelude Fertility

Miami, FL • On-site

$15.75 - $19.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Our friendly, welcoming Medical Receptionist/Patient Concierge will be responsible for the efficiency, accuracy and professionalism of the front desk in our fertility clinic. Primary duties include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries appropriately. The Receptionist works in a collaborative relationship with the front desk team as well as with other departments and employees.
Hours: Monday - Friday, 7:00am - 4:00pm - occasionally earlier or later. Weekend and holiday rotation is required.
What You Will Do:
As a Receptionist, you will play a key role in supporting patients throughout their treatment journey by providing financial guidance, resolving billing concerns, and ensuring a smooth experience with payment and insurance processes.
Patient Financial Counseling & Support:
  • Provide financial counseling to prospective and new patients, with a focus on patient retention and creative problem-solving.
  • Establish and maintain ongoing relationships with patients to offer continued financial guidance throughout their treatment.
  • Explain fees, payment options, and available financial plans to patients in person or over the phone.
  • Assist patients with completing and submitting applications for various financial assistance programs.
  • Set up and manage patient payment plans in accordance with established guidelines, and provide contracts for selected plans.
  • Collect fees at the beginning of treatment cycles and follow up with patients regarding outstanding balances.

Insurance & Account Coordination:
  • Obtain insurance benefit information, prior authorizations, and pre-determinations for patients.
  • Assist patients in completing insurance forms and respond to inquiries regarding unpaid balances.
  • Verify account balances and process refunds or payments accurately, following departmental protocols.
  • Serve as a liaison between patients, internal advocacy departments, and insurance carriers to ensure clear communication and resolution of account issues.

Administrative Duties:
  • Document all follow-up activities and patient interactions accurately in the system.
  • Maintain and update daily spreadsheets or logs as required by the supervisor.
  • Process patient payments and refunds according to established departmental procedures.

Education and Experience requirements:
  • High School Diploma or GED required; associate or bachelor's degree preferred
  • At least one year of administrative experience in a medical office is REQUIRED
  • Experience with Electronic Medical Record (EMR) system strongly preferred
  • Bilingual (Spanish) is preferred

Why You'll Love Working Here - Our Amazing Benefits:
Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE employee only healthcare coverage option is also available.
Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.
Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.
Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!
Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.
Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.
Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.
Rewards for Connections: Earn extra money with our Employee Referral Program-your network is invaluable!
Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.
Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your mental wellness.
Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.
Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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