ZipRecruiter

Log In

1

Pharmacy Tech Call Center Jobs (NOW HIRING)

KellyConnect

Be Seen First

Call Center Supervisor - Pharmacy Operations

Charlotte, NC · Remote

$33/hr

Bachelor's degree or higher required We are seeking an experienced Call Center Supervisor to lead a remote team supporting pharmacy-related patient services. This role is ideal for someone with a ...

Conflux Systems

Be Seen First

Pharmacy Tech I

Seattle, WA · On-site

$21 - $22/hr

Pharmacy Tech I Job ID: CVSJP00104595 Client: CVS Health Job Location- 1001 Madison St. Seattle, WA ... Experience in a customer service position with HIGH VOLUME CALL CENTER, preferably in healthcare, ...

Avcend

Call Center representative

Cary, NC · On-site

$20/hr

The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer ...

next page

Showing results 1-20

People also search for

All JobsPharmacy Tech Call Center Jobs

Pharmacy Tech Call Center information

See salary details

$13

$23

$29

How much do pharmacy tech call center jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for pharmacy tech call center in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $21.63 per hour, depending on experience, location, and employer.

What does a pharmacy call center do?

A pharmacy call center handles inbound and outbound calls related to prescription orders, medication inquiries, insurance questions, and customer support. Pharmacy technicians or representatives use specialized software to assist patients, verify prescriptions, and provide medication information in a fast-paced environment. Strong communication skills and knowledge of pharmacy operations are essential for this role.

What are the key skills and qualifications needed to thrive as a Pharmacy Tech Call Center representative, and why are they important?

To thrive as a Pharmacy Tech Call Center representative, you need a solid understanding of pharmacy operations, medication terminology, and typically a pharmacy technician certification. Familiarity with pharmacy management software, call center phone systems, and prescription processing platforms is essential. Strong communication, active listening, and problem-solving skills help you effectively address patient and provider inquiries. These competencies are crucial for ensuring accurate medication support, regulatory compliance, and excellent customer service in a high-volume environment.

What is a Pharmacy Tech Call Center?

A Pharmacy Tech Call Center is a specialized work environment where pharmacy technicians handle phone-based tasks related to prescription processing, insurance verification, and customer service for pharmacies or healthcare providers. Instead of working in a retail or hospital pharmacy, these technicians assist patients, healthcare professionals, and insurance companies over the phone or through electronic communication. Their duties often include resolving medication issues, answering questions about prescriptions, processing refill requests, and helping with prior authorizations. This role requires strong communication skills, attention to detail, and a solid understanding of pharmacy operations. Pharmacy techs in call centers play a vital role in ensuring patients receive timely and accurate medication support.

How does a Pharmacy Tech Call Center role differ from traditional pharmacy technician positions in terms of daily responsibilities and team collaboration?

In a Pharmacy Tech Call Center role, you'll focus primarily on assisting patients and healthcare providers over the phone or via digital communication, rather than handling medications in person. Your daily tasks may include processing prescription requests, verifying insurance information, addressing medication-related questions, and coordinating with pharmacists to resolve complex issues. Collaboration is often virtual, working closely with pharmacists, fellow technicians, and sometimes insurance representatives to ensure patients receive accurate, timely service. This environment emphasizes strong communication skills and adaptability, as you may handle a high volume of calls and need to quickly resolve a variety of patient concerns.
More about Pharmacy Tech Call Center jobs
What cities are hiring for Pharmacy Tech Call Center jobs? Cities with the most Pharmacy Tech Call Center job openings:
What states have the most Pharmacy Tech Call Center jobs? States with the most job openings for Pharmacy Tech Call Center jobs include:
What job categories do people searching Pharmacy Tech Call Center jobs look for? The top searched job categories for Pharmacy Tech Call Center jobs are:
Pharmacy Tech Call Center jobs near you
Infographic showing various Pharmacy Tech Call Center job openings in the United States as of June 2026, with employment types broken down into 62% Full Time, 33% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,516 per year, or $23.3 per hour.
Pharmacy Call Center Technician

Pharmacy Call Center Technician

Integrated Resources INC

Philadelphia, PA

$18.50 - $22.75/hr

Contractor

Posted 25 days ago

Job description

Company Description

Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.

Job Description

Under the direct supervision of the Supervisor, Pharmacy Services Call Center, the Pharmacy Call Center Technician is responsible for providing knowledgeable and courteous customer assistance and response to members, providers and Pharmacy Call Center Technician inquiries.

Principal Accountabilities:
Handles calls and correspondence regarding pharmacy issues from providers/physicians and members. Identifies and/or responds to inquiries, benefit payments, complaints, dissatisfactions, grievances and claim issues. Document calls in inquiry tracking system. Using established protocols ensures resolutions provided are presented in a clear and accurate manner. Facilitates problem resolution and acts as customers advocate.
Reviews daily work activity report to self-monitor performance and productivity standards. Identifies deficiencies/problems and adjust behavior and work activities as appropriate. Follows internal process and procedures to ensure activities are handled in accordance with departmental and company policies/procedures.
Assists with entering prior authorizations when required; provides follow up assistance for prior authorization requests, follow up with request from physicians for denial letters, provides assistance in gathering historical claim information as required. Provides Level II Pharmacy Technician, Supervisor and/or Pharmacist with background data needed for claim review, appeals and grievances.

Qualifications

High School diploma or the equivalent
2 years Pharmacy Technician experience in a healthcare, long term care or retail environment.
Minimum 35 wpm typing
National Pharmacy Technician Certification

Additional Information

Kind Regards,

Kavita Kumari

732 844 8726

Integrated Resources, Inc.


Integrated Resources logo

About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996

View All Integrated Resources Jobs

Apply