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Pharmacy Tech Call Center Jobs (NOW HIRING)

Integrated Resources

Pharmacy Tech I

San Antonio, TX · On-site

$16 - $19.25/hr

Job Title: Pharmacy Tech I Job Duration:3 + Months (Possibilities of extension) Shift: Monday ... Previous experience in a call center, healthcare, pharmacy, or customer service environment.

US Tech Solutions

Pharmacy Tech I

Providence, RI · On-site

$17.75 - $21.50/hr

Experience: * 0-2 years of experience in customer service or call center environment managing high ... Pharmacy Tech license * PTCB Certification * High School diploma or GED About US Tech Solutions: US ...

Della infotech Inc

Pharmacy Call Center Tech

Philadelphia, PA · On-site

$18.50 - $22.75/hr

Pharmacy Call Center Tech Location : Philadelphia,PA Duration : contract to hire(3 months contract) Client : AmeriHealth Under the direct supervision of the Supervisor, Pharmacy Services Call Center ...

vTech Solution

Pharmacy Call Center Tech

Philadelphia, PA · On-site

$18.50 - $22.75/hr

Pharmacy Call Center Tech Full-time Company Description vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy ...

Integrated Resources

Pharmacy Call Center Tech

Orlando, FL · On-site

$17 - $21/hr

Pharmacy Call Center Tech Title: Pharmacy Call Center Tech Duration: 6+ months Location: Orlando, FL Job Responsibilities * Records and processes orders and/or inquiries received by mail, telephone ...

Integrated Resources

Pharmacy Tech II

Saint Paul, MN · On-site

$23/hr

Job title:- Pharmacy Tech II Location:- Mendota Heights MN 55120-Onsite Duration:- 06+ Months ... Minimum (1) year experience required in a customer service position with high volume call center ...

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How much do pharmacy tech call center jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for pharmacy tech call center in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $21.63 per hour, depending on experience, location, and employer.

What is a pharmacy tech call center?

A Pharmacy Tech Call Center is a specialized work environment where pharmacy technicians handle phone-based tasks related to prescription processing, insurance verification, and customer service for pharmacies or healthcare providers. Instead of working in a retail or hospital pharmacy, these technicians assist patients, healthcare professionals, and insurance companies over the phone or through electronic communication. Their duties often include resolving medication issues, answering questions about prescriptions, processing refill requests, and helping with prior authorizations. This role requires strong communication skills, attention to detail, and a solid understanding of pharmacy operations. Pharmacy techs in call centers play a vital role in ensuring patients receive timely and accurate medication support.

How does a pharmacy tech call center role differ from traditional pharmacy technician positions in terms of daily responsibilities and team collaboration?

In a Pharmacy Tech Call Center role, you'll focus primarily on assisting patients and healthcare providers over the phone or via digital communication, rather than handling medications in person. Your daily tasks may include processing prescription requests, verifying insurance information, addressing medication-related questions, and coordinating with pharmacists to resolve complex issues. Collaboration is often virtual, working closely with pharmacists, fellow technicians, and sometimes insurance representatives to ensure patients receive accurate, timely service. This environment emphasizes strong communication skills and adaptability, as you may handle a high volume of calls and need to quickly resolve a variety of patient concerns.

What are the key skills and qualifications needed to thrive as a pharmacy tech call center representative, and why are they important?

To thrive as a Pharmacy Tech Call Center representative, you need a solid understanding of pharmacy operations, medication terminology, and typically a pharmacy technician certification. Familiarity with pharmacy management software, call center phone systems, and prescription processing platforms is essential. Strong communication, active listening, and problem-solving skills help you effectively address patient and provider inquiries. These competencies are crucial for ensuring accurate medication support, regulatory compliance, and excellent customer service in a high-volume environment.

What other jobs can I do as a pharmacy tech?

Pharmacy technicians can transition into roles such as pharmacy assistants, medication aides, or pharmacy clerks, which often involve similar skills like medication management and customer service. They can also pursue positions in hospital or clinical settings, or obtain certifications to become pharmacy technicians in specialized areas like sterile compounding or medication reconciliation.
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What states have the most Pharmacy Tech Call Center jobs?

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Pharmacy Tech Call Center jobs near you
Infographic showing various Pharmacy Tech Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $48,516 per year, or $23.3 per hour.

Certified Pharmacy Tech. Call Center Specialist (6111)

Regional One Health

Memphis, TN • On-site

$17.50 - $21.50/hr

Full-time

Posted 22 days ago

Regional One Health rating

6.6

Company rating: 6.6 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

573rd of 895 rated healthcare providers

Job description

Must have National Certification such as PTCB or NHA AND TN Pharmacy Tech License to qualify
A Brief Overview
In accordance with state and federal regulations, responsible for data entry, patient registration, and resolving third party rejects in a call center setting. Works under supervision to handle high-volume customer inquiries, adhering to HIPAA guidelines and company policies. Supports pharmacists, maintains records, and operates pharmacy systems efficiently.
What you will do
  • 1. Perform data entry for patient registration and prescription orders, troubleshoot issues, and resolve third party rejects. 2. Operate computerized data systems for order entry, claims adjudication, and insurance management. 3. Facilitate pharmacy services through calls with patients, ensuring education and delivery transactions. 4. Serve as a liaison between patient care units and pharmacy, ensuring responsive and courteous communication. 5. Assist pharmacists and communicate issues to senior staff. 6. De-escalate conflicts and provide patient assistance as needed. 7. Monitor performance and adjust activities to meet productivity standards. 8. Conduct initial research of pharmacy issues and escalate complex cases to higher-level staff. 9. Review and process prescription claims for accuracy and adherence to guidelines. 10. Identify and resolve issues affecting service and business operations. 11. Foster teamwork and maintain a positive work environment. 12. Assist with training new hires in the call-center and attend required training sessions. 13. Operate computer systems and general office equipment. 14. Manage correspondence with patients and prescribers, including inbound and outbound calls and emails. 15. Assist pharmacists with technical pharmacy services, including packaging medications and maintaining records. 16. Prepare and fill prescriptions, ensuring accuracy and compliance with regulations. 17. Handle transportation and storage of pharmacy items, ensuring accurate delivery to patient care units.

  • Completion of Pharmacy Technician program or equivalent education Required
  • PHRMTECH-R - Registered Pharmacy Technician Required
  • PHAR-C - Certified Pharmacy Tech Required
  • At least 1 year experience as a Pharmacy Technician Required

Physical Demands
  • Standing - Occasionally
  • Walking - Occasionally
  • Sitting - Constantly
  • Lifting - Rarely
  • Carrying - Rarely
  • Pushing - Rarely
  • Pulling - Rarely
  • Climbing - Rarely
  • Balancing - Rarely
  • Stooping - Rarely
  • Kneeling - Rarely
  • Crouching - Rarely
  • Crawling - Rarely
  • Reaching - Rarely
  • Handling - Occasionally
  • Grasping - Occasionally
  • Feeling - Rarely
  • Talking - Constantly
  • Hearing - Constantly
  • Repetitive Motions - Frequently
  • Eye/Hand/Foot Coordination - Frequently

Regional One Health is an equal opportunity employer.

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