... other PGE Departments as necessary by making recommendations on technology, processes, and ... Customer Service • Provides excellent service and strive to exceed the expectations and needs of ...
... other PGE Departments as necessary by making recommendations on technology, processes, and ... Customer Service • Provides excellent service and strive to exceed the expectations and needs of ...
Programmer Analyst, Expert
Oakland, CA · On-site +1
$173K/yr
The IT Customer Web team is responsible for development and operations of PGE.COM and customer ... service solutions for Customer Care. This role combines hands-on technical expertise with ...
Programmer Analyst, Expert
Oakland, CA · On-site +1
$173K/yr
The IT Customer Web team is responsible for development and operations of PGE.COM and customer ... service solutions for Customer Care. This role combines hands-on technical expertise with ...
Permit Specialist
Mcminnville, OR · On-site
... world-class customer service. At Hunter Communications, all employees are provided a benefits ... One, PGE, and other joint use interfaces. EEO Statement Hunter Communications provides equal ...
Permit Specialist
Mcminnville, OR · On-site
... world-class customer service. At Hunter Communications, all employees are provided a benefits ... One, PGE, and other joint use interfaces. EEO Statement Hunter Communications provides equal ...
At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more ... customer service impacts of business initiatives and projects; works with project sponsor to ...
At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more ... customer service impacts of business initiatives and projects; works with project sponsor to ...
Programmer Analyst, Expert
Oakland, CA · On-site
$173K/yr
Oakland Department Overview Information Systems Technology Services is a unified organization ... The IT Customer Web team is responsible for development and operations of PGE.COM and customer ...
Programmer Analyst, Expert
Oakland, CA · On-site
$173K/yr
Oakland Department Overview Information Systems Technology Services is a unified organization ... The IT Customer Web team is responsible for development and operations of PGE.COM and customer ...
At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more ... customer service impacts of business initiatives and projects; works with project sponsor to ...
At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more ... customer service impacts of business initiatives and projects; works with project sponsor to ...
Intermediate knowledge of Microsoft Office software, customer information systems and other PGE systems. Intermediate knowledge of PGE's geographic service area. Intermediate knowledge of PUC meter ...
Intermediate knowledge of Microsoft Office software, customer information systems and other PGE systems. Intermediate knowledge of PGE's geographic service area. Intermediate knowledge of PUC meter ...
Intermediate knowledge of Microsoft Office software, customer information systems and other PGE systems. Intermediate knowledge of PGE's geographic service area. Intermediate knowledge of PUC meter ...
Intermediate knowledge of Microsoft Office software, customer information systems and other PGE systems. Intermediate knowledge of PGE's geographic service area. Intermediate knowledge of PUC meter ...
Sales & Operations Manager
Levittown, PA · On-site
Description Our client PGE Rentals & Pro Group Equipment are hiring a Sales & Operations Manager ... Receive client requests; hand off to the service manager for site surveys and scheduling; relay ...
Sales & Operations Manager
Levittown, PA · On-site
Description Our client PGE Rentals & Pro Group Equipment are hiring a Sales & Operations Manager ... Receive client requests; hand off to the service manager for site surveys and scheduling; relay ...
Pge Customer Service information
See salary details
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
How much do pge customer service jobs pay per hour?
As of Jul 23, 2026, the average hourly pay for pge customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.
What is the hiring process for PGE?
The hiring process for a PGE Customer Service position typically involves submitting an online application, completing an assessment or interview, and passing background checks. Candidates may also need to demonstrate strong communication skills and familiarity with customer service tools. The process can vary depending on the specific role and location.
What is the difference between Pge Customer Service vs Pge Meter Reader?
| Aspect | Pge Customer Service | Pge Meter Reader |
|---|---|---|
| Required Credentials | High school diploma or equivalent; customer service experience | High school diploma or equivalent; basic technical knowledge |
| Work Environment | Office settings, call centers, customer locations | Outdoor, fieldwork, customer premises |
| Employer & Industry Usage | Utility companies, customer support departments | Utility companies, field operations |
| Common Search & Comparison | Customer support roles, billing inquiries | Meter reading, field technician roles |
While Pge Customer Service focuses on assisting customers with billing, service issues, and inquiries in office or call center settings, Pge Meter Reader involves outdoor fieldwork to read utility meters at customer locations. Both roles require basic education, but differ mainly in work environment and daily tasks.
What is the highest paid customer service job?
The highest paid customer service roles are often in management or specialized fields such as customer service directors, account managers, or technical support managers, with salaries reaching six figures in some industries. These positions typically require extensive experience, leadership skills, and industry-specific knowledge, often supplemented by relevant certifications or advanced training.
How much do PG&E workers get?
PG&E customer service representatives typically earn an average hourly wage of around $20 to $30, depending on experience and location. Salaries can vary based on role, seniority, and certifications, with some positions offering additional benefits and overtime opportunities.
What are some common challenges faced by PG&E Customer Service Representatives and how can they be addressed?
PG&E Customer Service Representatives often handle high call volumes and must respond to a wide variety of customer concerns, including billing issues, service outages, and safety inquiries. A key challenge is managing stressful situations, especially during emergencies or widespread outages when customers may be anxious or upset. Building strong communication skills, staying calm under pressure, and having a thorough understanding of PG&E's policies and resources can help address these challenges. Additionally, representatives typically work closely with other departments, such as field technicians and billing specialists, to resolve customer issues efficiently and ensure a positive experience.
What are the key skills and qualifications needed to thrive as a PG&E Customer Service Representative, and why are they important?
To thrive as a PG&E Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, billing platforms, and basic utility service protocols is typically required. Patience, active listening, and a customer-focused attitude help you stand out in handling inquiries and resolving issues. These skills are crucial for delivering efficient, accurate, and empathetic support to customers in a utility environment.
What are PG&E Customer Service representatives?
PG&E Customer Service representatives are professionals who assist customers of Pacific Gas and Electric Company (PG&E) with a variety of needs, including billing inquiries, service requests, outage reports, and general account management. They provide support via phone, email, online chat, and sometimes in person. Their primary goal is to ensure customer satisfaction by resolving issues efficiently and providing accurate information about PG&E services. These representatives are also trained to handle emergency situations, such as gas leaks or power outages, by guiding customers through safety protocols and escalating cases when necessary.
Is working for a PGE a good job?
PGE Customer Service roles involve assisting customers with billing, service issues, and account management, often requiring strong communication skills and familiarity with utility systems. The job typically offers stable employment, benefits, and opportunities for advancement, making it a solid option for those interested in the utility industry.
More about Pge Customer Service jobs
What cities are hiring for Pge Customer Service jobs? Cities with the most Pge Customer Service job openings:
What states have the most Pge Customer Service jobs? States with the most job openings for Pge Customer Service jobs include:
What job categories do people searching Pge Customer Service jobs look for? The top searched job categories for Pge Customer Service jobs are:
Full-time
Posted 14 days ago
Encore Global rating
6.6
Based on 164 frontline employees who took The Breakroom Quiz
18th of 35 rated event venues
Job description
Position Overview
The Production Systems Engineer will have a very strong technical background in the Audio Visual Industry with an expert level skill set and experience in a specific discipline such as Audio, Video, or Lighting; this position must be the subject matter expert for their discipline. Manages all aspects of that discipline as it pertains to event pre-planning, on-site management, equipment maintenance and post show activities. Must have the ability to operate/trouble-shoot high-end equipment and have familiarity with major brands of audiovisual systems and components in a large venue situation. The Systems Engineer will be the key resource of information for the Project Manager(s) and team; will interface with the warehouse leads helping to design systems; and be the product manager for large venue systems. Position reports Director, Production.
Key Job Responsibilities
Event Pre-planning
• Partner with the Project Manager, Account Manager, Creative, Sales Team and end client to design, pre-plan and manage all aspects of their expertise or discipline.
• Complete necessary technical drawings, production plans, labor needs, budgets, equipment selection in R2, and interfacing with Mgr, Inventory Control & Systems, the warehouse leads, and sub rentals.
• Assist and support the other PGE Departments as necessary by making recommendations on technology, processes, and methodologies.
On-site Management/Operation
• Manages their discipline meets or exceeds the client's needs by managing the production plan, budget, and Encore production/safety standards.
• Set and properly test technical components.
• Operate designated equipment for the event, as needed.
• Provides leadership to their assigned crew; such as: A2, V2, Master Electrician, Projectionist, and local union labor.
Post-show Management
• Responsible for post-show management to include: final labor, time sheets, expenses, sub rentals, and any equipment maintenance needs.
• Complete reporting information and feedback from team to the Project Manager(s) for the post show jot form to document for client's future events.
Customer Service
• Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
• Meets with clients on site as necessary to ensure that their needs are met and the equipment setup is working properly.
Job Qualifications
• BA/BS Degreed or equivalent experience
• 5+ years of live large venue audio visual
• 5+ years of knowledge of Audio Visual and expert level technical skill set in a discipline AUDIO
• 2+ years crew lead experience
• Strong customer service skills
• Excellent organization skills
• Advanced problem solving skills
• Strong written and oral communications skills
• Ability to travel up to 75%
Competency Group
This section consists of the Competency Group Number that is assigned to the job. Each job at Encore is tied to one of six competency groups. The Competency Group will be determined based on the roles and responsibilities that are required for that job title.
Competency Group = 2
For more information our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link: (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).
Physical Requirements
Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Sitting: 4-5 hours per day
• Standing: 2-3 hours per day
• Walking: 2-3 hours per day
• Stooping: 0-1 hour per day
• Crawling: 0-1 hour per day
• Kneeling: 0-1 hour per day
• Bending: 0-1 hour per day
• Reaching (above your head): 0-1 hour per day
• Climbing: 0-1 hour per day
• Grasping: 0-1 hour per day
Lifting Requirements
• 0 - 15 lbs*: Occasionally
• 16 - 50 lbs*: Occasionally
• 51 - 100 lbs: Never
• Over 100 lbs: Never
Carrying Requirements
• 0 - 15 lbs*: Occasionally
• 16 - 50 lbs*: Occasionally
• 51 - 100 lbs: Never
• Over 100 lbs: Never
Auditory/Visual Requirements
• Close Vision: Continuously
• Distance Vision: Continuously
• Color Vision: Continuously
• Peripheral Vision: Continuously
• Depth Perception: Continuously
Pushing/Pulling Requirements
• 0 - 15 lbs*: Occasionally
• 16 - 50 lbs*: Occasionally
• 51 - 100 lbs*: Occasionally
• Over 100 lbs: Never
Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
Office
Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.
#LI-BD1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
The Production Systems Engineer will have a very strong technical background in the Audio Visual Industry with an expert level skill set and experience in a specific discipline such as Audio, Video, or Lighting; this position must be the subject matter expert for their discipline. Manages all aspects of that discipline as it pertains to event pre-planning, on-site management, equipment maintenance and post show activities. Must have the ability to operate/trouble-shoot high-end equipment and have familiarity with major brands of audiovisual systems and components in a large venue situation. The Systems Engineer will be the key resource of information for the Project Manager(s) and team; will interface with the warehouse leads helping to design systems; and be the product manager for large venue systems. Position reports Director, Production.
Key Job Responsibilities
Event Pre-planning
• Partner with the Project Manager, Account Manager, Creative, Sales Team and end client to design, pre-plan and manage all aspects of their expertise or discipline.
• Complete necessary technical drawings, production plans, labor needs, budgets, equipment selection in R2, and interfacing with Mgr, Inventory Control & Systems, the warehouse leads, and sub rentals.
• Assist and support the other PGE Departments as necessary by making recommendations on technology, processes, and methodologies.
On-site Management/Operation
• Manages their discipline meets or exceeds the client's needs by managing the production plan, budget, and Encore production/safety standards.
• Set and properly test technical components.
• Operate designated equipment for the event, as needed.
• Provides leadership to their assigned crew; such as: A2, V2, Master Electrician, Projectionist, and local union labor.
Post-show Management
• Responsible for post-show management to include: final labor, time sheets, expenses, sub rentals, and any equipment maintenance needs.
• Complete reporting information and feedback from team to the Project Manager(s) for the post show jot form to document for client's future events.
Customer Service
• Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
• Meets with clients on site as necessary to ensure that their needs are met and the equipment setup is working properly.
Job Qualifications
• BA/BS Degreed or equivalent experience
• 5+ years of live large venue audio visual
• 5+ years of knowledge of Audio Visual and expert level technical skill set in a discipline AUDIO
• 2+ years crew lead experience
• Strong customer service skills
• Excellent organization skills
• Advanced problem solving skills
• Strong written and oral communications skills
• Ability to travel up to 75%
Competency Group
This section consists of the Competency Group Number that is assigned to the job. Each job at Encore is tied to one of six competency groups. The Competency Group will be determined based on the roles and responsibilities that are required for that job title.
Competency Group = 2
For more information our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link: (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).
Physical Requirements
Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Sitting: 4-5 hours per day
• Standing: 2-3 hours per day
• Walking: 2-3 hours per day
• Stooping: 0-1 hour per day
• Crawling: 0-1 hour per day
• Kneeling: 0-1 hour per day
• Bending: 0-1 hour per day
• Reaching (above your head): 0-1 hour per day
• Climbing: 0-1 hour per day
• Grasping: 0-1 hour per day
Lifting Requirements
• 0 - 15 lbs*: Occasionally
• 16 - 50 lbs*: Occasionally
• 51 - 100 lbs: Never
• Over 100 lbs: Never
Carrying Requirements
• 0 - 15 lbs*: Occasionally
• 16 - 50 lbs*: Occasionally
• 51 - 100 lbs: Never
• Over 100 lbs: Never
Auditory/Visual Requirements
• Close Vision: Continuously
• Distance Vision: Continuously
• Color Vision: Continuously
• Peripheral Vision: Continuously
• Depth Perception: Continuously
Pushing/Pulling Requirements
• 0 - 15 lbs*: Occasionally
• 16 - 50 lbs*: Occasionally
• 51 - 100 lbs*: Occasionally
• Over 100 lbs: Never
Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
Office
Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.
#LI-BD1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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