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Pfs Group Jobs (NOW HIRING)

PFS Group

Customer Service Analyst

Houston, TX

$17 - $18/hr

EDUCATION AND EXPERIENCE 1. Minimum 12-months tenure as CSR at PFS Group 2. Medical customer service, patient account resolution, insurance and/or call center experience 3. High school diploma or GED ...

Ahold Delhaize

PT Shopper PFS - 6426 (536709)

Staunton, VA · On-site

... group on the East Coast and the fourth largest grocery retail group in the nation, operating more ... PT Shopper PFS - 6426 At Ahold Delhaize USA, we embrace and celebrate diversity. Our employees and ...

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Ahold Delhaize

PT Shopper PFS - 6297 (533732)

Lavale, MD · On-site

... group on the East Coast and the fourth largest grocery retail group in the nation, operating more ... PT Shopper PFS - 6297 At Ahold Delhaize USA, we embrace and celebrate diversity. Our employees and ...

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Pfs Group information

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$39K

$84.5K

$164.5K

How much do pfs group jobs pay per year?

As of Jul 22, 2026, the average yearly pay for pfs group in the United States is $84,459.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,500.00 and $101,000.00 per year, depending on experience, location, and employer.

What is a PFS Group and what do they do?

PFS Group is a company specializing in revenue cycle management and patient financial services for healthcare organizations. They help hospitals and medical providers improve their financial performance by managing billing, collections, insurance claims, and patient payment solutions. Their services aim to streamline administrative processes, reduce claim denials, and increase cash flow for healthcare providers. By partnering with PFS Group, healthcare organizations can focus more on patient care while ensuring their revenue cycles are efficiently managed.

What are the key skills and qualifications needed to thrive as a Patient Financial Services (PFS) Group Specialist, and why are they important?

To thrive as a Patient Financial Services (PFS) Group Specialist, you need a strong understanding of healthcare billing, insurance processes, and patient account management, often supported by a high school diploma or associate degree. Familiarity with revenue cycle management systems, billing software (such as Epic or Cerner), and knowledge of HIPAA regulations are typically required. Excellent communication, problem-solving, and attention to detail are crucial soft skills for interacting with patients and resolving financial inquiries. These abilities ensure accurate billing, timely payment resolution, and positive patient experiences in a complex healthcare environment.

What is the difference between Pfs Group vs Project Finance Specialist?

AspectPfs GroupProject Finance Specialist
CredentialsRelevant degrees, certifications in finance or engineeringFinance or engineering degrees, certifications in project finance
Work EnvironmentConsulting, project management, international locationsFinancial institutions, consulting firms, project sites
Industry UsageGlobal infrastructure, energy, and development projectsProject financing, banking, infrastructure projects

While Pfs Group is a consulting and project management firm involved in infrastructure and development projects, a Project Finance Specialist typically works within financial institutions or consulting firms focusing on structuring and securing project funding. Both roles require finance or engineering credentials and operate in similar industries, but Pfs Group often provides broader project management services, whereas Project Finance Specialists focus specifically on financial structuring.

What are some common challenges faced by Patient Financial Services (PFS) Group representatives, and how can applicants prepare for them?

PFS Group representatives often face challenges such as handling high call volumes from patients, navigating complex insurance policies, and effectively resolving billing discrepancies. Applicants can prepare by developing strong communication and problem-solving skills, familiarizing themselves with medical billing and insurance terminology, and practicing empathy when discussing sensitive financial matters with patients. Additionally, staying organized and learning to use industry-standard billing software can help new hires adapt more quickly to the fast-paced work environment.

Which job is best for a 40 year old woman?

The best job for a 40-year-old woman depends on her skills, interests, and experience. Roles such as administrative assistant, customer service representative, or project coordinator can be suitable, especially if she has strong communication and organizational skills. Many positions value experience and reliability, and flexible or part-time options may also be available based on individual needs.

What does the PFS group do?

The PFS Group is a financial services company that provides payment processing, merchant services, and related financial solutions. Employees in this field often work with payment systems, security protocols, and customer support to facilitate transactions for businesses. The role may require knowledge of industry regulations and technical skills related to financial technology.

What jobs pay 4000 a week without a degree?

Jobs that can pay around $4,000 a week without a degree include skilled trades such as commercial truck driving, construction management, or HVAC technicians, which often require certifications and experience. Sales roles like real estate or high-ticket sales can also reach this income level with strong performance and client networks. These positions typically demand physical skills, sales ability, or specialized training rather than formal college degrees.

What does the PFS company do?

PFS Group is a financial services company that provides payment processing, merchant services, and related financial solutions. Employees in this industry often work with payment systems, security protocols, and customer support to facilitate transactions for businesses and consumers.
More about Pfs Group jobs
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Pfs Group jobs near you
Infographic showing various Pfs Group job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $84,459 per year, or $40.6 per hour.
Customer Service Analyst

Customer Service Analyst

PFS Group

Houston, TX

$17 - $18/hr

Full-time

Re-posted 29 days ago

Job description


JOB SUMMARY
This position is responsible for providing patient financial services to the assigned projects via
phone, email and/or written communications as well as assisting the supervisory staff with work flow
management, training, mentoring, and coaching CSRs on job-related tasks. Under the direction of
the Project Coordinator and Account Executive, the Customer Service Analyst has a blended role of
reporting trends, the needs of the Customer Service accounts and department, working MyChart,
taking and making phone calls, assisting Team Lead and staff and handling escalated calls that will
often require complex problem solving skills and involvement of non-customer service staff, such as
support reps, project managers and/or executives. The Customer Service Analyst is an efficient
representative with quality performance on the phone, but showing leadership capabilities and
serving as a subject matter expert on multiple projects and the adaptability needed to assist on any
project at any time due to business needs. This position also participates in company-wide
initiatives and communicates and carries that message to the staff.
ESSENTIAL FUNCTIONS
1. Perform as a highly proficient customer service analyst, to include proactively monitoring work
queues and assisting where needed
2. Reviewing accounts and work queues for accuracy, providing review of account to CSRIII and
above to ensure accuracy
3. Remain current on PFSG SOPs and the content of project templates for assigned work groups
4. Work email and correspondence according to the standards in place for the associated projects
5. Be responsive to work direction provided by the leadership (Team Lead and above) as
adjustments are required frequently to achieve our business goals
6. Act as a point of escalation for your team and for any representative that may require
assistance
7. Train and mentor staff in effective customer service techniques, standard operating procedures,
and project specific requirements.
8. Maintain high visibility to the staff and be available to assist when possible, lead by example and
hold yourself to a higher standard as it relates to attendance, company goals, and policies
9. Communicate concerns or observations, including company policy violations, to supervisors or
the appropriate parties in a timely manner
10.Arrive at work timely with good regular attendance in order to meet needs of coworkers,
customers and clients
11. Other duties as assigned in our team-oriented environment
PHYSICAL DEMANDS & WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
 

KNOWLEDGE, SKILLS, AND ABILITIES
1. Professional presentation with clear verbal communication, proper grammar and articulation
2. Excellent listening, interpersonal, teamwork, problem-solving and research skills
3. Ability to read and comprehend insurance and patient correspondence
4. Highly-organized with ability to multi-task, work well under pressure with deadlines and work
well in a fast-paced environment
5. Good Microsoft Outlook, Excel, and Word skills
6. Excellent documentation skills
7. Ability to train and develop new staff members and have positive influence on the staff
8. Demonstrated leadership, team work and time management skills
9. Ability to adapt to changes quickly and maintain positive working relationship with staff, peers
and leaders.
EDUCATION AND EXPERIENCE
1. Minimum 12-months tenure as CSR at PFS Group
2. Medical customer service, patient account resolution, insurance and/or call center experience
3. High school diploma or GED
4. Demonstrated stable work history
PREFERENCES
1. Ability to speak Spanish fluently
2. CUBS computer system experience
3. CRCS-I Certified
4. Knowledge of commonly-used concepts, practices, and procedures within the healthcare field

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