ZipRecruiter

Log In

1

Pets Customer Service Jobs (NOW HIRING)

PetSuites

Customer Service Representative

Olive Branch, MS

$14.25 - $19.50/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

PetSuites

Customer Service Representative

Kingwood, TX · On-site

$14 - $19/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

PetSuites

Customer Service Representative

Lexington, KY

$14 - $19/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

Bark and Board

Customer Service Rep

Atlanta, GA

$13/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Part-Time Customer Service Representative (internally ...

PetSuites

Customer Service Representative

Sharonville, OH

$14.75 - $20/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

PetSuites

Customer Service Representative

Westfield, IN · On-site

$13 - $14/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

PetSuites

Customer Service Representative

Cypress, TX

$14 - $19/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

PetSuites

Customer Service Representative

Cincinnati, OH · On-site

$12 - $12.75/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

PetSuites

Customer Service Representative

Memphis, TN

$11.50/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

PetSuites

Customer Service Representative

Arlington, TN

$14.25 - $19.25/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

PetSuites

Customer Service Representative

Lakeville, MN

$16.50 - $22.50/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

next page

Showing results 1-20

People also search for

All JobsPets Customer Service Jobs

Pets Customer Service information

See salary details

$9

$18

$26

How much do pets customer service jobs pay per hour?

As of May 30, 2026, the average hourly pay for pets customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Pets Customer Service job?

A Pets Customer Service job involves assisting pet owners with inquiries about products, services, orders, and pet care advice. Representatives help customers find the right pet supplies, resolve issues, and provide recommendations based on pet needs. They may work in pet stores, online support teams, or veterinary offices. Strong communication skills and a passion for animals are essential for this role.

What are the key skills and qualifications needed to thrive in the Pets Customer Service position, and why are they important?

To thrive as a Pets Customer Service representative, you need strong communication skills, a genuine love for animals, and experience in customer support, often paired with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and knowledge of pet care products or veterinary software can be highly beneficial. Patience, empathy, and problem-solving abilities help individuals excel when handling customer inquiries and sensitive pet-related situations. These competencies are crucial for providing excellent service, building trust with pet owners, and ensuring customer satisfaction in a pet-focused environment.

What does a typical day look like for someone in a Pets Customer Service role?

In a Pets Customer Service position, your day typically involves assisting customers with questions about pet products, managing orders, addressing concerns about pet health or nutrition, and helping resolve any issues that arise. You may interact with customers by phone, email, chat, or in person, depending on the company. Collaboration with inventory, sales, and sometimes veterinary staff is common to provide comprehensive support. Each day brings a variety of inquiries, so adaptability and a passion for animals are key to staying engaged and delivering outstanding service.
More about Pets Customer Service jobs
What cities are hiring for Pets Customer Service jobs? Cities with the most Pets Customer Service job openings:
What are the most commonly searched types of Pets Customer Service jobs? The most popular types of Pets Customer Service jobs are:
What states have the most Pets Customer Service jobs? States with the most job openings for Pets Customer Service jobs include:
What job categories do people searching Pets Customer Service jobs look for? The top searched job categories for Pets Customer Service jobs are:
Pets Customer Service jobs near you
Infographic showing various Pets Customer Service job openings in the United States as of May 2026, with employment types broken down into 4% As Needed, 7% Full Time, 85% Part Time, and 4% Temporary. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

PetSuites

Olive Branch, MS

$14.25 - $19.50/hr

Other

Medical, Dental, Vision

Posted 20 days ago

Job description

Customer Service Representative
Love people and pets? Join our team and be the welcoming face of our luxury pet resort.
We're looking for a Full-Time Customer Service Representative (internally called a Pet Host) to create exceptional experiences for pet parents and their furry family members.
Who We Are
NVA Pet Resorts is part of National Veterinary Associates (NVA) - the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We're proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members.
At NVA Pet Resorts, our mission is simple: create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.
What You'll Do
As a Pet Host, you are the first and last impression of our resort. You'll run the front desk and lobby while ensuring pets and pet parents feel confident and cared for.
Your responsibilities include:
Greeting clients, pets, and vendors warmly
Managing check-ins and check-outs
Booking boarding, daycare, grooming, and training reservations
Answering phones, emails, and voicemails promptly
Processing payments and balancing transactions
Obtaining and verifying vaccination records
Managing waitlists during peak seasons
Recommending services and activity packages that meet client needs
Communicating pet updates and concerns to leadership
Keeping lobby and front areas clean and safe
You'll also jump in to help the team when needed - which may include handling pets, cleaning up occasional messes, and staying flexible in a fast-paced environment.
What We're Looking For
We're seeking someone who is:
Friendly, confident, and professional
Detail-oriented and organized
Comfortable multitasking in a busy lobby
Strong with phones, scheduling, and computer systems
Comfortable giving tours, recommending services, selling packages, upselling services and promoting memberships.
Calm and solution-focused when handling customer concerns
Passionate about dogs and cats
You must be able to:
Work weekends and holidays
Stand, walk, bend, and lift up to 60 lbs
Work in a busy, sometimes noisy environment
Handle dogs of all sizes safely
Work Schedule
Full-Time
Monday-Friday shifts
Weekend availability required
Holiday availability required
Benefits & Perks
Health, Dental & Vision
Insurance
Paid Training
Employee Pet Care Discounts
Tips
Career growth opportunities within NVA
Equal Opportunity Employer
NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.
If you love customer service, enjoy staying busy, and want to work somewhere that celebrates pets every day - we'd love to meet you.
Work schedule
  • Monday to Friday
  • Weekend availability
  • Holidays
Supplemental pay
  • Tips
Benefits
  • Employee discount
  • Paid training

Apply