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Pets Customer Service Jobs (NOW HIRING)

Uptown Hounds

Customer Service Rep

Lexington, KY

$14 - $19.25/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Part-Time Customer Service Representative (internally ...

PetSuites

Customer Service Representative

Sharonville, OH · On-site

$14.75 - $20/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

PetSuites

Customer Service Representative

Olive Branch, MS · On-site

$14.25 - $19.50/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

Bark and Board

Customer Service Rep

Atlanta, GA · On-site

$13/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Part-Time Customer Service Representative (internally ...

PetSuites

Customer Service Representative

Kingwood, TX · On-site

$14 - $19/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

Uptown Hounds

Customer Service Rep

Lexington, KY · On-site

$14 - $19.25/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Part-Time Customer Service Representative (internally ...

PetSuites

Customer Service Representative

Woodstock, GA · On-site

$14.50 - $19.50/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

PetSuites

Customer Service Representative

Greenville, SC · On-site

$14 - $19.25/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

PetSuites

Customer Service Representative

League City, TX · On-site

$13.75 - $18.75/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

PetSuites

Customer Service Representative

Cave Creek, AZ · On-site

$16.25 - $22.25/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

PetSuites

Customer Service Representative

Pearland, TX · On-site

$14.25 - $19.50/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

PetSuites

Customer Service Representative

Winter Garden, FL · On-site

$14 - $19.25/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

PetSuites

Customer Service Representative

Spring, TX · On-site

$13.50 - $18.50/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

PetSuites

Customer Service Representative

Covington, LA · On-site

$13.75 - $18.75/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

PetSuites

Customer Service Representative

Schaumburg, IL · On-site

$15.75 - $21.50/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

PetSuites

Customer Service Representative

Mason, OH · On-site

$15 - $20.50/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

PetSuites

Customer Service Representative

Westlake, OH · On-site

$14.75 - $20.25/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

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Pets Customer Service information

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$9

$18

$26

How much do pets customer service jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for pets customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Pets Customer Service job?

A Pets Customer Service job involves assisting pet owners with inquiries about products, services, orders, and pet care advice. Representatives help customers find the right pet supplies, resolve issues, and provide recommendations based on pet needs. They may work in pet stores, online support teams, or veterinary offices. Strong communication skills and a passion for animals are essential for this role.

What does a typical day look like for someone in a Pets Customer Service role?

In a Pets Customer Service position, your day typically involves assisting customers with questions about pet products, managing orders, addressing concerns about pet health or nutrition, and helping resolve any issues that arise. You may interact with customers by phone, email, chat, or in person, depending on the company. Collaboration with inventory, sales, and sometimes veterinary staff is common to provide comprehensive support. Each day brings a variety of inquiries, so adaptability and a passion for animals are key to staying engaged and delivering outstanding service.

What are the key skills and qualifications needed to thrive in the Pets Customer Service position, and why are they important?

To thrive as a Pets Customer Service representative, you need strong communication skills, a genuine love for animals, and experience in customer support, often paired with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and knowledge of pet care products or veterinary software can be highly beneficial. Patience, empathy, and problem-solving abilities help individuals excel when handling customer inquiries and sensitive pet-related situations. These competencies are crucial for providing excellent service, building trust with pet owners, and ensuring customer satisfaction in a pet-focused environment.

More about Pets Customer Service jobs
What cities are hiring for Pets Customer Service jobs? Cities with the most Pets Customer Service job openings:
What are the most commonly searched types of Pets Customer Service jobs? The most popular types of Pets Customer Service jobs are:
What states have the most Pets Customer Service jobs? States with the most job openings for Pets Customer Service jobs include:
What job categories do people searching Pets Customer Service jobs look for? The top searched job categories for Pets Customer Service jobs are:
Pets Customer Service jobs near you
Infographic showing various Pets Customer Service job openings in the United States as of June 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Rep

Uptown Hounds

Lexington, KY

$14 - $19.25/hr

Part-time

Posted 15 days ago

Job description

Customer Service Representative

Love people and pets? Join our team and be the welcoming face of our luxury pet resort.

We’re looking for a Part-Time Customer Service Representative (internally called a Pet Host) to create exceptional experiences for pet parents and their furry family members.

Who We Are

NVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We’re proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members.

At NVA Pet Resorts, our mission is simple: create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.

What You’ll Do

As a Pet Host, you are the first and last impression of our resort. You’ll run the front desk and lobby while ensuring pets and pet parents feel confident and cared for.

Your responsibilities include:

  • Greeting clients, pets, and vendors warmly
  • Managing check-ins and check-outs
  • Booking boarding, daycare, grooming, and training reservations
  • Answering phones, emails, and voicemails promptly
  • Processing payments and balancing transactions
  • Obtaining and verifying vaccination records
  • Managing waitlists during peak seasons
  • Recommending services and activity packages that meet client needs
  • Communicating pet updates and concerns to leadership
  • Keeping lobby and front areas clean and safe

You’ll also jump in to help the team when needed — which may include handling pets, cleaning up occasional messes, and staying flexible in a fast-paced environment.

What We’re Looking For

  • We’re seeking someone who is:
  • Friendly, confident, and professional
  • Detail-oriented and organized
  • Comfortable multitasking in a busy lobby
  • Strong with phones, scheduling, and computer systems
  • Comfortable giving tours, recommending services, selling packages, upselling services and promoting memberships.
  • Calm and solution-focused when handling customer concerns
  • Passionate about dogs and cats

You must be able to:

  • Work weekends and holidays
  • Stand, walk, bend, and lift up to 60 lbs
  • Work in a busy, sometimes noisy environment
  • Handle dogs of all sizes safely

Work Schedule

  • Part-Time
  • Monday–Friday shifts
  • Weekend availability required
  • Holiday availability required

Equal Opportunity Employer

NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.

If you love customer service, enjoy staying busy, and want to work somewhere that celebrates pets every day — we’d love to meet you.


\Centered on family and hospitality, Uptown Hounds resort is an all-inclusive home away from home, including vibrant activity for dog-loving families!
The staff of Uptown Hounds is hand-selected to provide the highest level of service. From our founding, it is this promise to our customers that we seek to uphold through all of our actions: Pets and their people deserve a place to play and stay where hospitality and cutting-edge quality are displayed throughout our resort, our staff, and our activities.\