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Pets Customer Service Jobs (NOW HIRING)

PetSuites

Customer Service Representative

Lake Lotawana, MO · On-site

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

PetSuites

Customer Service Representative

Cranberry Township, PA · On-site

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

PetSuites

Customer Service Representative

Sharonville, OH · On-site

$14.75 - $20/hr

  • Medical

  • Dental

  • Vision

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

PetSuites

Customer Service Representative

Pearland, TX · On-site

$14.25 - $19.50/hr

  • Medical

  • Dental

  • Vision

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

PetSuites

Customer Service Representative

Naperville, IL · On-site

$15.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

PetSuites

Customer Service Representative

Cypress, TX · On-site

$13.75 - $18.75/hr

  • Medical

  • Dental

  • Vision

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

PetSuites

Customer Service Representative

Schaumburg, IL · On-site

$15.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

PetSuites

Customer Service Representative

Tampa, FL · On-site

$14.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

PetSuites

Customer Service Representative

Oviedo, FL · On-site

$13.50 - $18.50/hr

  • Medical

  • Dental

  • Vision

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

PetSuites

Customer Service Representative

Virginia Beach, VA · On-site

$14.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

Uptown Hounds

Customer Service Rep

Lexington, KY

$14 - $19.25/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Part-Time Customer Service Representative (internally ...

PetSuites

Customer Service Representative

Missouri City, TX · On-site

$14 - $19/hr

  • Medical

  • Dental

  • Vision

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

Uptown Hounds

Customer Service Rep

Lexington, KY

$14 - $19.25/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Part-Time Customer Service Representative (internally ...

PetSuites

Customer Service Representative

Fishers, IN · On-site

$15 - $20.25/hr

  • Medical

  • Dental

  • Vision

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

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Showing results 21-40

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Pets Customer Service information

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How much do pets customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for pets customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a pets customer service?

A Pets Customer Service job involves assisting pet owners with inquiries about products, services, orders, and pet care advice. Representatives help customers find the right pet supplies, resolve issues, and provide recommendations based on pet needs. They may work in pet stores, online support teams, or veterinary offices. Strong communication skills and a passion for animals are essential for this role.

What does a pets customer service do?

In a Pets Customer Service position, your day typically involves assisting customers with questions about pet products, managing orders, addressing concerns about pet health or nutrition, and helping resolve any issues that arise. You may interact with customers by phone, email, chat, or in person, depending on the company. Collaboration with inventory, sales, and sometimes veterinary staff is common to provide comprehensive support. Each day brings a variety of inquiries, so adaptability and a passion for animals are key to staying engaged and delivering outstanding service.

What are the key skills and qualifications needed to thrive in pets customer service?

To thrive as a Pets Customer Service representative, you need strong communication skills, a genuine love for animals, and experience in customer support, often paired with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and knowledge of pet care products or veterinary software can be highly beneficial. Patience, empathy, and problem-solving abilities help individuals excel when handling customer inquiries and sensitive pet-related situations. These competencies are crucial for providing excellent service, building trust with pet owners, and ensuring customer satisfaction in a pet-focused environment.

More about Pets Customer Service jobs

What cities are hiring for Pets Customer Service jobs?

Cities with the most Pets Customer Service job openings:

What are the most commonly searched types of Pets Customer Service jobs?

The most popular types of Pets Customer Service jobs are:

What states have the most Pets Customer Service jobs?

States with the most job openings for Pets Customer Service jobs include:

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Pets Customer Service jobs near you
Infographic showing various Pets Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

GATEWAY SERVICES, INC.

Colbert, WA • On-site

$19 - $23/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Location: Colbert, WA
Compensation: $19.00-$23.00 per hour (DOE)
Schedule: Full-Time; Saturday, Sunday, Monday, Tuesday 7am - 5:30 pm
Benefits: Industry-Leading Benefits Package
Before You Apply - What This Role Requires
This is not a desk job and not a traditional driving role.
As a Customer Service Representative (CSR) at Gateway, you are the primary, face-to-face representative of our company to veterinary clinics and, at times, pet parents. You work independently, manage a demanding route, and handle pets in emotionally sensitive situations with precision, professionalism, and care.
This role is physically active, emotionally real, and operationally critical. From the moment a pet is entrusted to you, everything downstream depends on your accuracy, reliability, and judgment.
If you take pride in doing meaningful work, value professionalism, enjoy building relationships, and are comfortable with physical and emotional responsibility, this role can be deeply rewarding.
About Gateway Services
Gateway Services is North America's leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care - one pet at a time.
Please visit Gateway Services Inc. to learn more about us.
(Don't worry if you haven't worked in pet aftercare before - we'll provide training!)
Job Overview
The CSR role sits at the very start of the pet aftercare process.
You are the link between Gateway and our veterinary partners, responsible for:
  • Building and maintaining trusted clinic relationships
  • Ensuring pets are handled and transported with dignity
  • Executing pickups and deliveries accurately and on time
  • Protecting trust through professionalism and attention to detail
This is a relationship-driven role with high accountability, requiring independence, organization, and composure in sensitive environments.
The CSR role reports to the Care Center Manager.
The CSR supports veterinary partners by providing professional, compassionate pickup and delivery services on an assigned route. This role requires exceptional accuracy, integrity, and sensitivity.
Key Responsibilities
  • Review daily routes, load required equipment, and ensure all items are correct before departure
  • Visit assigned veterinary clinics, maintain strong professional relationships, and follow clinic procedures
  • Retrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments
  • Use company technology to scan pets at pickup and delivery; double check names, IDs, and instructions
  • Accurately document requests and complete all follow through
  • Interact with pet parents occasionally, with compassion and professionalism
  • Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations
  • Maintain full responsibility for each pet until properly received and documented
  • Serve as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptly
  • Deliver consistent, compassionate, high quality service while gathering feedback to improve the clinic experience
  • Complete all route stops accurately and on time; anticipate clinic needs and follow all safety and company policies
  • Maintain cleanliness and professionalism of vehicle, equipment, and uniform
  • Support basic account related administrative tasks
  • Provide clinics with information on available services and commemorative options; distribute approved materials
  • Identify service opportunities and refer potential leads to Business Development
Role Focus
You are not a salesperson-you are a trusted partner delivering care, accuracy, and dignity at every step.
What We're Looking For
This role is best suited for someone who:
  • Is personable, calm, and compassionate
  • Takes pride in professionalism and personal accountability
  • Is physically capable of frequent lifting and active workdays
  • Is highly reliable, organized, and detail-oriented
  • Builds trust naturally and communicates clearly
  • Understands that accuracy and consistency are essential
  • Loves pets and respects the emotional weight of this work
Pet lovers and pet parents often thrive in this role.
Education, Training & Qualifications
  • High school diploma or GED required
  • Prior customer service, account management, or route-based experience preferred
  • Valid driver's license with a clean driving record
  • Comfortable using mobile technology and CRM systems
  • Ability to work early mornings, weekends, or holidays as needed
Working Conditions
  • Frequent heavy lifting up to 100 lbs and physical activity
  • Driving in all weather and road conditions
  • Exposure to emotionally sensitive situations
  • Independent work with high accountability
  • Fast-paced, non-desk-based work environment
What You'll Get
At Gateway, we support our people with meaningful benefits and growth opportunities:
  • Competitive hourly pay + overtime eligibility
  • Medical, Dental, and Vision insurance
  • Company-paid Life, AD&D, and LTD insurance
  • 401(k) with employer match
  • Tuition assistance (up to $2,000)
  • Paid holidays and PTO
  • Career development and internal advancement opportunities
  • The chance to do work that truly matters

Join Us
If you're looking for more than just a job - if you want a role where your compassion, charisma, and community spirit shine through - we'd love to hear from you.
Apply today and help us serve pet parents with the care and dignity their companions deserve.
Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at hr@gatewayservicesinc.com
Gateway Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members.
New employees joining Gateway Services will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov
Sat, Sun, Mon, Tues 7am - 5:30pm
40 hours full-time; overtime as business needs

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