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Pet Insurance Claims Jobs (NOW HIRING)

IST Management Services

Insurance Claims Specialist

MA · On-site

$20 - $21/hr

... Pet Insurance, and Bonus Incentives The Opportunity: This is an entry-level position at one of our ... Sort and scan medical claims into clients claims system. * Assist with outbound mail process, so ...

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$12

$23

$43

How much do pet insurance claims jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for pet insurance claims in the United States is $23.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.72 per hour, depending on experience, location, and employer.

What are the typical responsibilities of a Pet Insurance Claims professional?

Pet Insurance Claims professionals are primarily responsible for reviewing, assessing, and processing claims submitted by policyholders for veterinary services. On a daily basis, you may be verifying coverage, requesting additional documentation, communicating with pet owners and veterinary clinics, and making claim determination decisions. The role often involves collaborating with customer service, underwriters, and sometimes fraud prevention teams to ensure claims are handled accurately and efficiently. Many professionals find the work rewarding due to its focus on helping pets and their owners, but it does require excellent organization and the ability to manage multiple cases simultaneously.

What are the key skills and qualifications needed to thrive in the Pet Insurance Claims position, and why are they important?

Success in a Pet Insurance Claims role requires attention to detail, strong analytical skills, and a background in insurance or veterinary terminology, often supported by a degree or relevant coursework. Familiarity with claims management systems, insurance databases, and sometimes certification in insurance processing tools is typical. Outstanding communication, empathy, and problem-solving abilities help you excel when supporting policyholders and coordinating with veterinary professionals. These skills ensure efficient, accurate claims handling and positive experiences for both clients and internal teams.

What is a Pet Insurance Claims job?

A Pet Insurance Claims job involves reviewing and processing insurance claims for veterinary treatments. Claims adjusters assess policy coverage, verify medical records, and determine reimbursement amounts based on the policy terms. They communicate with pet owners and veterinarians to gather necessary information and ensure timely claim processing. Strong attention to detail and knowledge of pet health conditions are essential for this role.

More about Pet Insurance Claims jobs
What cities are hiring for Pet Insurance Claims jobs? Cities with the most Pet Insurance Claims job openings:
What are the most commonly searched types of Pet Insurance Claims jobs? The most popular types of Pet Insurance Claims jobs are:
What states have the most Pet Insurance Claims jobs? States with the most job openings for Pet Insurance Claims jobs include:
What job categories do people searching Pet Insurance Claims jobs look for? The top searched job categories for Pet Insurance Claims jobs are:
Pet Insurance Claims jobs near you
Infographic showing various Pet Insurance Claims job openings in the United States as of July 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $48,885 per year, or $23.5 per hour.
Insurance Claims Specialist

Insurance Claims Specialist

IST Management Services

MA • On-site

$20 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

IST Management rating

5.9

Company rating: 5.9 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

160th of 216 rated facilities management

Job description

Overview
Ready for a new and exciting career path?! Consider a new career today as an Office Services Associate with IST Management Services, the fastest-growing, national, facilities management company in the industry. IST Management is a BPO Company (Business Process Outsourcing) specializing in providing solutions for the management of physical and digital information through Facilities Management, eDiscovery, and Electronic Document Management services.
IST has employees at 19 different Office Locations in the Greater Boston Area. With all of these locations, comes opportunity. We believe in promoting from within, with over 85% of our Management positions currently being held by folks who moved up the ranks. This opportunity is a great place to start!
Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, 7 paid holidays, Paid Time Off, Identity Theft Protection, Pet Insurance, and Bonus Incentives
The Opportunity: This is an entry-level position at one of our client sites supporting a large Boston site in Charlestown. Daily duties focus on mail sorting and scanning of documents. We also process a high volume of outbound mail at this location. IST is looking for friendly, service-oriented, customer focused people with a passion for excellence. We offer professional training, skills enhancement, and opportunities to advance toward supervisor, assistant manager and site manager positions.
Hourly Compensation: $19.00-21.00/HR
Location: Office is near City Square, in Charlestown, and conveniently located to stations for all of the different lines on the MBTA including commuter rail.
Responsibilities
Key Responsibilities include:
  • Sort and scan medical claims into clients claims system.
  • Assist with outbound mail process, so that all assigned outbound mail is sent out on a daily basis.
  • Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
  • Typing correspondence, filing, copying, data entry, word processing, sending and receiving faxes, sorting mail and other administrative tasks as assigned.
  • Handle time-sensitive material like confidential documents.
  • Demonstrate flexibility in satisfying customer demands in a high volume, production environment
  • Consistently adhere to business procedure guidelines/Take direction from supervisor or site manager; Adhere to all safety procedures/Perform other tasks as assigned
  • Participate in cross-training Maintain all logs and reporting documentation; attention to detail

Qualifications
Job Requirements:
  • High school diploma or equivalent (GED) - College Degree is a plus and allows a fast track plan to management
  • Customer Service/ Hospitality/ Retail background preferred
  • Professional appearance and demeanor
  • Keyboarding and windows environment PC skills; Excellent communication skills both verbal and written
  • Ability to effectively work individually or in a team environment; Competency in performing multiple functional tasks
  • Ability to meet employer's attendance policy
  • A valid drivers license and access to reliable transportation to and from work
  • Lifting up to 55 pounds

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.
Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.
IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.

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