Own customer satisfaction and escalation management from a technical perspective Development & Technical Delivery * Architect, develop, and deliver enterprise-grade ServiceNow solutions, including:
Own customer satisfaction and escalation management from a technical perspective Development & Technical Delivery * Architect, develop, and deliver enterprise-grade ServiceNow solutions, including:
Cook Senior Living
Lake Elmo, MN · On-site
$18 - $19/hr
We have a culture of servant leadership and collaboration that supports each team member's personal and professional development. At New Perspective you're not just an employee, you are a valued ...
Cook Senior Living
Lake Elmo, MN · On-site
$18 - $19/hr
We have a culture of servant leadership and collaboration that supports each team member's personal and professional development. At New Perspective you're not just an employee, you are a valued ...
Director of Nursing LPN
Erie, PA · On-site
We have a culture of servant leadership and collaboration that supports each team member's personal and professional development. At New Perspective you're not just an employee, you are a valued ...
Director of Nursing LPN
Erie, PA · On-site
We have a culture of servant leadership and collaboration that supports each team member's personal and professional development. At New Perspective you're not just an employee, you are a valued ...
Part time Cook
Beachwood, OH · On-site
$13.50 - $18/hr
We have a culture of servant leadership and collaboration that supports each team member's personal and professional development. At New Perspective you're not just an employee, you are a valued ...
Part time Cook
Beachwood, OH · On-site
$13.50 - $18/hr
We have a culture of servant leadership and collaboration that supports each team member's personal and professional development. At New Perspective you're not just an employee, you are a valued ...
Cook - Part Time
White Bear Lake, MN · On-site
$18/hr
We have a culture of servant leadership and collaboration that supports each team member's personal and professional development. At New Perspective you're not just an employee, you are a valued ...
Cook - Part Time
White Bear Lake, MN · On-site
$18/hr
We have a culture of servant leadership and collaboration that supports each team member's personal and professional development. At New Perspective you're not just an employee, you are a valued ...
Registered Nurse RN
$75K - $85K/yr
We have a culture of servant leadership and collaboration that supports each team member's personal and professional development. At New Perspective you're not just an employee, you are a valued ...
Registered Nurse RN
$75K - $85K/yr
We have a culture of servant leadership and collaboration that supports each team member's personal and professional development. At New Perspective you're not just an employee, you are a valued ...
This position will have a direct impact on the product quality strategy and overall lifecycle management aspects, from an end-to-end quality perspective (development to post-commercialization)
This position will have a direct impact on the product quality strategy and overall lifecycle management aspects, from an end-to-end quality perspective (development to post-commercialization)
Director of Nursing RN
Highland Heights, OH · On-site
$75K - $85K/yr
We have a culture of servant leadership and collaboration that supports each team member's personal and professional development. At New Perspective you're not just an employee, you are a valued ...
Director of Nursing RN
Highland Heights, OH · On-site
$75K - $85K/yr
We have a culture of servant leadership and collaboration that supports each team member's personal and professional development. At New Perspective you're not just an employee, you are a valued ...
Director of Nursing RN
Duncansville, PA · On-site
We have a culture of servant leadership and collaboration that supports each team member's personal and professional development. At New Perspective you're not just an employee, you are a valued ...
Director of Nursing RN
Duncansville, PA · On-site
We have a culture of servant leadership and collaboration that supports each team member's personal and professional development. At New Perspective you're not just an employee, you are a valued ...
Director of Nursing RN
Erie, PA · On-site
We have a culture of servant leadership and collaboration that supports each team member's personal and professional development. At New Perspective you're not just an employee, you are a valued ...
Director of Nursing RN
Erie, PA · On-site
We have a culture of servant leadership and collaboration that supports each team member's personal and professional development. At New Perspective you're not just an employee, you are a valued ...
Director of Nursing RN
Waukesha, WI · On-site
We have a culture of servant leadership and collaboration that supports each team member's personal and professional development. At New Perspective you're not just an employee, you are a valued ...
Director of Nursing RN
Waukesha, WI · On-site
We have a culture of servant leadership and collaboration that supports each team member's personal and professional development. At New Perspective you're not just an employee, you are a valued ...
Culinary Services Director
Washington, PA · On-site
We have a culture of servant leadership and collaboration that supports each team member's personal and professional development. At New Perspective you're not just an employee, you are a valued ...
Culinary Services Director
Washington, PA · On-site
We have a culture of servant leadership and collaboration that supports each team member's personal and professional development. At New Perspective you're not just an employee, you are a valued ...
Part-Time Cook
Eagan, MN · On-site
$18.50/hr
We have a culture of servant leadership and collaboration that supports each team member's personal and professional development. At New Perspective you're not just an employee, you are a valued ...
Part-Time Cook
Eagan, MN · On-site
$18.50/hr
We have a culture of servant leadership and collaboration that supports each team member's personal and professional development. At New Perspective you're not just an employee, you are a valued ...
Concierge
Minnetonka, MN · On-site
$15/hr
We have a culture of servant leadership and collaboration that supports each team member's personal and professional development. At New Perspective you're not just an employee, you are a valued ...
Concierge
Minnetonka, MN · On-site
$15/hr
We have a culture of servant leadership and collaboration that supports each team member's personal and professional development. At New Perspective you're not just an employee, you are a valued ...
Concierge (Rotating Weekends)
Golden Valley, MN · On-site
$15/hr
We have a culture of servant leadership and collaboration that supports each team member's personal and professional development. At New Perspective you're not just an employee, you are a valued ...
Concierge (Rotating Weekends)
Golden Valley, MN · On-site
$15/hr
We have a culture of servant leadership and collaboration that supports each team member's personal and professional development. At New Perspective you're not just an employee, you are a valued ...
Cook (Full-Time)
Erie, PA · On-site
$13.50 - $18.25/hr
We have a culture of servant leadership and collaboration that supports each team member's personal and professional development. At New Perspective you're not just an employee, you are a valued ...
Cook (Full-Time)
Erie, PA · On-site
$13.50 - $18.25/hr
We have a culture of servant leadership and collaboration that supports each team member's personal and professional development. At New Perspective you're not just an employee, you are a valued ...
Cook
Johnstown, PA · On-site
$11.75 - $15.50/hr
We have a culture of servant leadership and collaboration that supports each team member's personal and professional development. At New Perspective you're not just an employee, you are a valued ...
Cook
Johnstown, PA · On-site
$11.75 - $15.50/hr
We have a culture of servant leadership and collaboration that supports each team member's personal and professional development. At New Perspective you're not just an employee, you are a valued ...
Cook (PART TIME)
Brown Deer, WI · On-site
$13.25 - $17.75/hr
We have a culture of servant leadership and collaboration that supports each team member's personal and professional development. At New Perspective you're not just an employee, you are a valued ...
Cook (PART TIME)
Brown Deer, WI · On-site
$13.25 - $17.75/hr
We have a culture of servant leadership and collaboration that supports each team member's personal and professional development. At New Perspective you're not just an employee, you are a valued ...
Environmental Services Manager
Washington, PA · On-site
We have a culture of servant leadership and collaboration that supports each team member's personal and professional development. At New Perspective you're not just an employee, you are a valued ...
Environmental Services Manager
Washington, PA · On-site
We have a culture of servant leadership and collaboration that supports each team member's personal and professional development. At New Perspective you're not just an employee, you are a valued ...
Director of Nursing RN
Silvis, IL · On-site
$75K - $85K/yr
We have a culture of servant leadership and collaboration that supports each team member's personal and professional development. At New Perspective you're not just an employee, you are a valued ...
Director of Nursing RN
Silvis, IL · On-site
$75K - $85K/yr
We have a culture of servant leadership and collaboration that supports each team member's personal and professional development. At New Perspective you're not just an employee, you are a valued ...
Perspective Development information
See salary details
$43.5K - $53.8K
0% of jobs
$53.8K - $64K
8% of jobs
$64K - $74.3K
12% of jobs
$81.3K is the 25th percentile. Wages below this are outliers.
$74.3K - $84.6K
7% of jobs
$84.6K - $94.9K
20% of jobs
The median wage is $96.6K / yr.
$94.9K - $105.1K
16% of jobs
$105.1K - $115.4K
12% of jobs
$115.6K is the 75th percentile. Wages above this are outliers.
$115.4K - $125.7K
14% of jobs
$125.7K - $136K
4% of jobs
$136K - $146.2K
4% of jobs
$146.2K - $156.5K
3% of jobs
$43.5K
$103.7K
$156.5K
How much do perspective development jobs pay per year?
What is perspective development?
How does a Perspective Development professional typically collaborate with cross-functional teams within an organization?
What are the key skills and qualifications needed to thrive as a Perspective Development Specialist, and why are they important?
What is the difference between Perspective Development vs Data Analysis?
| Aspect | Perspective Development | Data Analysis |
|---|---|---|
| Required Credentials | Often requires degrees in psychology, sociology, or related fields; certifications in research methods | Typically requires degrees in statistics, mathematics, or data science; certifications in data analysis tools |
| Work Environment | Research settings, consulting firms, educational institutions | Corporate offices, tech companies, research organizations |
| Employer & Industry Usage | Used in education, consulting, psychology, and social sciences | Used across finance, marketing, healthcare, and technology sectors |
Perspective Development focuses on understanding and shaping viewpoints, often through research and consulting, while Data Analysis involves examining data sets to extract insights. Both roles require analytical skills but differ in focus: one on human perspectives, the other on quantitative data.
Full-time
Posted 18 days ago
Job description
Who We Are
Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Our award-winning solutions are built on over 20 years of experience servicing businesses worldwide. We've transformed hundreds of MSPs & solution providers globally through our collection of tenured experts, delivering an elevated managed service experience tailored to each partner's unique business needs.
Who You Are
We are looking for a Senior ServiceNow Consultant who is far more than a platform administrator. This is a strategic, customer-facing role that sits at the intersection of deep technical expertise, hands-on development, and trusted advisory. You will serve as a subject matter expert (SME) across the full ServiceNow platform, owning complex implementations, guiding enterprise clients, and delivering solutions that drive measurable business outcomes.
This role is ideally suited for a seasoned professional with a background in MSP or GSI environments who thrives in a fast-paced, multi-customer setting and can seamlessly shift between technical solutioning, platform development, and executive-level stakeholder engagement.
Key Responsibilities
Platform Strategy & Advisory
- Act as the primary ServiceNow SME and trusted advisor for internal teams and external enterprise clients
- Lead platform strategy conversations, translating complex business challenges into scalable ServiceNow solutions
- Conduct platform health assessments, maturity reviews, and roadmap planning sessions with customers
- Drive adoption of ServiceNow best practices and governance standards across all engagements
- Present technical architectures, recommendations, and project outcomes to executive and C-suite stakeholders
Consulting & Customer Engagement
- Serve as the face of ServiceNow expertise in pre-sales, discovery, and ongoing delivery engagements
- Facilitate workshops, requirements-gathering sessions, and solution design discussions with customers
- Build and maintain strong client relationships, acting as a long-term strategic partner rather than a transactional vendor
- Provide proactive guidance on platform capabilities, upcoming releases, and opportunities for expansion
- Own customer satisfaction and escalation management from a technical perspective
Development & Technical Delivery
- Architect, develop, and deliver enterprise-grade ServiceNow solutions, including:
- Complex Business Rules, Client Scripts, and Script Includes
- Flow Designer and IntegrationHub workflows and spokes
- Custom applications and scoped app development
- REST/SOAP API integrations with third-party platforms
- Service Portal and UI Builder customizations
- Lead end-to-end implementation projects from discovery through go-live and hypercare
- Perform code reviews and enforce development standards across the team and with external partners
- Own and govern update sets, release management, and deployment pipelines across environments
Platform Administration & Operations
- Maintain deep ownership of the ServiceNow platform, including:
- User, role, and access control management
- Instance health, upgrades, patching, and performance optimization
- Data management, import sets, and transform maps
- Administer and support the ServiceNow TPSM (Third-Party Service Management) instance with an emphasis on Domain Separation and multi-tenant configurations
- Ensure platform security, compliance, and alignment with ServiceNow architectural best practices
- Maintain comprehensive documentation including solution designs, runbooks, and operational standards
ITSM & TPSM Excellence
- Configure and optimize core ITSM processes: Incident, Problem, Change, Service Request, and Knowledge Management
- Design and maintain domain-separated workflows and data models in a multi-tenant TPSM environment
- Support integration points and service lifecycle processes specific to the TPSM/MSP delivery model
- Ensure alignment between platform configuration and contracted service delivery obligations
Team Leadership & Partner Coordination
- Mentor junior administrators and developers, fostering a culture of learning and technical excellence
- Define technical requirements, review deliverables, and ensure quality standards are met when coordinating with third-party ServiceNow development partners
- Collaborate with internal product, delivery, and onboarding teams to align platform capabilities with business strategy
- Contribute to internal knowledge bases, playbooks, and delivery accelerators
Qualifications & Experience
Required
- 5+ years of hands-on ServiceNow experience spanning both administration and development
- Demonstrated track record as a customer-facing consultant or technical lead in an MSP, GSI, or service provider environment
- Expert-level proficiency in ServiceNow development: JavaScript, Business Rules, Client Scripts, Script Includes, Flow Designer, and REST/SOAP APIs
- Deep experience with Domain Separation and multi-tenant architecture in a TPSM or similar environment
- Strong command of ITSM modules: Incident, Problem, Change, Request, and Knowledge Management
- Experience leading full-lifecycle ServiceNow implementations from requirements through go-live
- Proven ability to present complex technical concepts to non-technical executive audiences
- Exceptional written and verbal communication skills with a customer-first mindset
Certifications (Required)
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
Certifications (Strongly Preferred)
- ServiceNow Certified Implementation Specialist (CIS) - ITSM, HRSD, CSM, or equivalent
- ServiceNow Certified Technology Architect (CTA)
- ITIL Foundation v4 or higher
Preferred Experience
- Experience with ServiceNow Now Assist / AI capabilities and the Now Platform AI roadmap
- Familiarity with Agile/Scrum project delivery models
- Experience contributing to pre-sales, solution scoping, and effort estimation
- Exposure to complementary platforms (e.g., Jira, Azure DevOps, Salesforce, Microsoft 365) and integration patterns
Core Competencies
Technical Excellence
Deep ServiceNow platform and architecture knowledge
Strong JavaScript and scripting fundamentals
Customer & Communication
Executive-level stakeholder communication
Trusted advisor mindset and relationship building
Delivery & Leadership
End-to-end project ownership and accountability
Ability to mentor and elevate junior team members
MSP / Multi-Tenant Acumen
Domain Separation and multi-tenancy expertise
Managing competing priorities across client accounts
What We Offer
- Hybrid work model: 2 days remote, 3 days in-office
- Competitive compensation and benefits package
- Company perks including GoodLife gym membership and brand partner discounts
- Company events, recognitions, and team celebrations
- Meaningful career development, certifications support, and growth opportunities within Jolera's expanding platform practice