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Personal Lines Account Manager Jobs in Riverside, CA

Metro Insurance Services

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Commercial Lines Account Manager

Tustin, CA · On-site

$60K - $75K/yr

Commercial Lines Account Manager Location: Tustin, CA (On-site) Job Type: Full-Time Compensation ... Personal Lines, Benefits, and Life departments. Policy & Data Administration * Documentation ...

Metro Insurance Services

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Commercial Lines Account Manager

Tustin, CA · On-site

$60K - $75K/yr

Commercial Lines Account Manager Location: Tustin, CA (On-site) Job Type: Full-Time Compensation ... Personal Lines, Benefits, and Life departments. Policy & Data Administration * Documentation ...

APR

Commercial Lines Account Manager

Orange, CA · On-site +1

$70K - $90K/yr

The Senior Commercial Lines Account Manager will respond to client calls about policy and coverage questions and consult with clients on policy changes and risk management concerns. This position ...

APR

Commercial Lines Account Manager

Ontario, CA · On-site

$75K - $90K/yr

Commercial Lines Account Manager Salary Range: $75,000 - $90,000 Location: Ontario, CA About Our Agency: We are an independent insurance agency committed to providing outstanding service to our ...

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All JobsPersonal Lines Account JobsPersonal Lines Account Manager JobsPersonal Lines Account Manager Jobs in Riverside, CA

Personal Lines Account Manager information

See Riverside, CA salary details

$33.9K

$57.6K

$90.8K

How much do personal lines account manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for personal lines account manager in Riverside, CA is $57,643.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $63,600.00 per year, depending on experience, location, and employer.

What is a personal lines account manager?

A Personal Lines Account Manager is an insurance professional who manages insurance policies for individuals rather than businesses. They assist clients with selecting, purchasing, and maintaining personal insurance products such as auto, home, renters, and umbrella policies. Their responsibilities include answering client questions, processing policy changes, handling renewals, and ensuring customer satisfaction. They also serve as the main point of contact between clients and insurance carriers, helping clients understand their coverage options and claims processes.

What are the key skills and qualifications needed to thrive as a personal lines account manager?

To thrive as a Personal Lines Account Manager, you need a solid understanding of personal insurance products, policy underwriting, and client relationship management, typically supported by a state insurance license. Familiarity with agency management systems, quoting software, and CRM tools is often required. Exceptional communication, attention to detail, and problem-solving abilities help you build trust and efficiently address client concerns. These skills and qualifications ensure clients receive accurate coverage and excellent service, which drives retention and agency growth.

What are some common challenges personal lines account managers face when managing multiple client accounts?

Personal Lines Account Managers often juggle a high volume of client accounts, each with unique insurance needs and renewal schedules. One common challenge is staying organized while processing policy changes, claims, and renewals promptly for each client. Additionally, responding quickly to client inquiries and ensuring compliance with industry regulations can be demanding. Effective time management, attention to detail, and strong communication skills are essential for successfully navigating these responsibilities.

What is the difference between Personal Lines Account Manager vs Customer Service Representative?

AspectPersonal Lines Account ManagerCustomer Service Representative
CredentialsInsurance licenses, industry certificationsBasic customer service skills, sometimes insurance licenses
Work EnvironmentOffice-based, client-facing, insurance agencies or brokeragesCall centers, insurance agencies, retail settings
Employer & IndustryInsurance companies, brokers, agenciesInsurance companies, agencies, customer service centers
Primary FocusManaging client policies, renewals, cross-sellingHandling inquiries, policy changes, basic support

While both roles involve client interaction within the insurance industry, a Personal Lines Account Manager focuses on managing policies and building client relationships, often requiring industry-specific licenses. In contrast, a Customer Service Representative handles general inquiries and support tasks. The roles differ mainly in scope and responsibilities, with the Account Manager playing a more proactive, client-focused role.

What are popular job titles related to Personal Lines Account Manager jobs in Riverside, CA? For Personal Lines Account Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Personal Lines Account Manager jobs in Riverside, CA look for? The top searched job categories for Personal Lines Account Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Personal Lines Account Manager jobs? Cities near Riverside, CA with the most Personal Lines Account Manager job openings:
Personal Lines Account Manager jobs near you
Infographic showing various Personal Lines Account Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $57,643 per year, or $27.7 per hour.

Commercial Lines Account Manager

Metro Insurance Services

Tustin, CA • On-site

$60K - $75K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 6 days ago

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Job description

Commercial Lines Account Manager

Location: Tustin, CA (On-site)

Job Type: Full-Time

Compensation: $60,000 – $75,000+ (Base salary depends on P&C experience & software proficiency)

Website: metroinsurance.com

About Metro Insurance Services

For 36 years, Metro Insurance Services has stood as a trusted, privately owned independent insurance broker in Tustin, California. We’ve built our reputation on serving clients with unwavering dedication, excellence, and a family-feel environment. While our history is deeply rooted, our operations are future-focused. We pride ourselves on leveraging the latest technology—including custom-designed, in-house software and proprietary tools—specifically tailored to optimize our clients' workflows.

We are looking for an experienced, proactive Commercial Lines Account Manager to join our dynamic, close-knit team and help us continue to deliver top-tier service.

The Role at a Glance

As our Commercial Lines Account Manager, you will be the backbone of our client retention and support strategy. Working side-by-side with our Producers and Managers, you will service, market, and manage commercial insurance accounts. You’ll be the ultimate advocate for our clients, ensuring their renewals are seamless, their coverage is airtight, and their questions are answered with speed and precision.

What You’ll Do Day-to-Day

Client Service Excellence

  • Be a Trusted Partner: Present a professional, friendly demeanor to build strong, lasting rapport with clients and carrier partners.
  • Rapid Response: Handle client requests efficiently, returning all calls and correspondence within the same business day.
  • Strategic Proposals: Prepare and present insurance proposals clearly via mail, phone, or in-person.

Account Marketing & Retention

  • Market Renewals: Proactively market renewal business to secure comprehensive coverage and competitive pricing for our clients.
  • Account Rounding: Identify and act upon opportunities to "round out" client accounts by suggesting beneficial additional coverages or making warm referrals to our Personal Lines, Benefits, and Life departments.

Policy & Data Administration

  • Documentation Mastery: Log all client interactions and service activities comprehensively inside the Applied EPIC system.
  • Accurate Issuance: Process incoming policies, verify the accuracy of paper/electronic files, and transmit them promptly to clients. Finalize coverage issuance to ensure everything meets strict agency standards.
  • Turnaround Deadlines: Issue binders, certificates, evidences of insurance, and auto ID cards per agency guidelines. Process policy endorsements within 24 hours of receipt.
  • Financial Tracking: Manage and follow up on all suspended workflow items, invoice agency-billed items accurately, and prepare/process premium finance agreements.

What You Bring to the Team

  • License: An active California Property & Casualty (P&C) Insurance license is preferred. (Willing to fast-track the right candidate to obtain it).
  • Experience: Previous insurance broker/agency experience, specifically handling or assisting with Commercial accounts.
  • Industry Knowledge: Thorough knowledge of commercial coverages, underwriting, and rating practices (or a proven ability to learn complex concepts fast).
  • Tech Savvy: Proficiency with Microsoft Word, Excel, and Outlook. Experience with the Applied EPIC agency management system is a major plus, though we are willing to train the right person.
  • Communication Skills: Exceptional verbal and written communication skills with an eye for detail.

What We Offer You

At Metro Insurance Services, we believe in taking care of the people who take care of our clients. Our comprehensive benefits package includes:

  • Competitive Pay: $60,000 - $70,000+ base salary (flexible based on your P&C experience, training needs, and software proficiency).
  • Health & Wellness: Comprehensive Medical, Dental, and Vision Insurance.
  • Financial Security: Retirement plan options and Life Insurance.
  • Work-Life Balance: Generous Paid Time Off (PTO) to rest and recharge.
  • Modern Tools: Access to custom-built proprietary software designed to make your day-to-day workflow smoother and more efficient.

Disclaimers & Fine Print

Metro Insurance Services is an Equal Employment Opportunity (EEO) employer. This salary range represents an estimated low and high end for this position. Actual compensation may vary based on experience, location, and individual performance. Salary is just one component of Metro Insurance Service’s total compensation package. While this job description accurately reflects current requirements, management reserves the right to modify duties or assign additional tasks as necessary.