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Permanent Remote Call Monitoring Jobs in Renton, WA

SOS International LLC

Call Agent

Seattle, WA · Remote

$17 - $22.50/hr

Fully Remote, US, USA Contract Clearance Requirement: Other Company Description Founded in 1989 ... Must be a US Citizen or Legal Permanent Resident (a/k/a "green card holder") * Must be a resident ...

Tipton Agency

Remote Insurance Broker

Seattle, WA · Remote

$60K - $200K/yr

Our brokerage generates qualified and compliant leads for agents via direct mail, call-ins, and ... Once you achieve a promotional commission rate, it is permanent; there are no criteria to maintain ...

AO Agency - AIL

Be Seen First

Sales Representative Entry Level - Work From Home

Seattle, WA · Remote

$60K - $70K/yr

We provide unions with permanent benefits to give them the protection they need throughout their ... Remote work from home option * 100% Commission Pay ONLY * Residual Income * Paid Weekly * Ability ...

AO Agency - AIL

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Sales Representative Entry Level - Work From Home

Seattle, WA · Remote

$60K - $70K/yr

We provide unions with permanent benefits to give them the protection they need throughout their ... Remote work from home option * 100% Commission Pay ONLY * Residual Income * Paid Weekly * Ability ...

AO Agency - AIL

Be Seen First

Sales Representative Entry Level - Work From Home

Seattle, WA · Remote

$60K - $70K/yr

We provide unions with permanent benefits to give them the protection they need throughout their ... Remote work from home option * 100% Commission Pay ONLY * Residual Income * Paid Weekly * Ability ...

Globe Life Insurance

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Entry Level Customer Sales Representative (Work From Home)

Seattle, WA · Remote

$60K - $80K/yr

... call centers, or other client-facing positions may be beneficial but is not required. Training ... monitor their inbox, voicemail, and spam/junk folders after applying. If you're seeking a remote ...

Globe Life Insurance

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Entry Level Customer Sales Representative (Work From Home)

Tacoma, WA · Remote

$60K - $80K/yr

... call centers, or other client-facing positions may be beneficial but is not required. Training ... monitor their inbox, voicemail, and spam/junk folders after applying. If you're seeking a remote ...

Globe Life Insurance

Be Seen First

Entry Level Customer Sales Representative (Work From Home)

Seattle, WA · Remote

$60K - $80K/yr

... call centers, or other client-facing positions may be beneficial but is not required. Training ... monitor their inbox, voicemail, and spam/junk folders after applying. If you're seeking a remote ...

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Permanent Remote Call Monitoring information

See Renton, WA salary details

$11

$19

$28

How much do permanent remote call monitoring jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for permanent remote call monitoring in Renton, WA is $19.37, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $21.35 per hour, depending on experience, location, and employer.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a Permanent Remote Call Monitoring job?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in Permanent Remote Call Monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a Permanent Remote Call Monitoring Specialist, and why are they important?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Renton, WA? For Permanent Remote Call Monitoring jobs in Renton, WA, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Renton, WA look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Renton, WA are:
What cities near Renton, WA are hiring for Permanent Remote Call Monitoring jobs? Cities near Renton, WA with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you
Call Agent

Call Agent

SOS International LLC

Seattle, WA • Remote

$17 - $22.50/hr

Other

Posted 21 days ago

Job description

Fully Remote, US, USA

Contract

Clearance Requirement: Other

Company Description

Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.

Job Description

***** This position is contingent upon contract award *****

The Call Agent position will during periods of FEMA surge disaster activity, need to respond to incoming calls and perform data entry for individuals and businesses in direct support of disaster activity. Call Agents will be taking calls, in a ready state to take calls, after call work, 30-minute pre-shift, or directly involved in coaching or training. Call Agents perform the call center supported registration process, provide applicable referrals, and address follow-up questions from survivors.

This is an Independent Contractor position. The Call Agent will be scheduled to work 8 hours a day for 40 hours a week. This will be shift work up to 0100 in the morning and include weekends and holidays.

ESSENTIAL JOB TASKS

  • Must be a US Citizen or Legal Permanent Resident (a/k/a "green card holder")

  • Must be a resident of the US or one of its territories

  • Successfully pass the DHS Employment Eligibility Verification (E-Verify) program.

  • Pass a USG Background Check

  • Handle all calls with tact and diplomacy, demonstrate good listening skills, and empathy, while accurately recording information in the Government's computerized database.

  • Fluent in both English and Spanish

  • Complete SOSi provided Day Zero Training

  • Complete Customer Registration Intake Training (two consecutive 8-hour sessions)

  • When Scheduled complete Customer Helpline Training (four consecutive 8-hour sessions)

  • Work hours as scheduled and realize this may include weekends and holidays

TRAINING

  • SOSi will provide Day Zero Training to complete the six required training certificates

  • Security Awareness Training (SAT)

  • Unauthorized Disclosure of Classified or Unclassified Information (UIC)

  • Operational Security Awareness Brief (OPSEC)

  • Insider Threat Training (ITT)

  • Privacy at DHS (PDHS)

  • Rules of Behavior (ROB)

FEMA will provide the necessary training for:

  • Registration Intake Training (two consecutive 8-hour training sessions)

  • Helpline Training (four consecutive 8-hour training sessions)

Qualifications

MINIMUM REQUIREMENTS

  • 1-2 years of related job experience

  • Fluent in English and Spanish

  • Must be a US Citizen

  • Must have lived in the US for 3 out the past 5 years

  • Basic data entry skills

  • Ability to pass an USG background investigation

  • Strong written and verbal communication skills

  • Must be able to work independently or within a team

Additional Information

WORK ENVIRONMENT

  • Work is at home

  • Requires periods of non-traditional hours including consecutive nights or weekends when necessary

  • Shift work is required as this is 7 days a week 365 days a year. This includes Holidays and weekends

WORKING CONDITIONS

  • Ability to work from home

  • Strong internet connection

  • Quit workspace free from interruptions and background noise

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.

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