Permanent Remote Call Monitoring Jobs in Renton, WA

About the team
Zillow Home Loans is helping redefine how people buy, sell, and finance homes by bringing a more streamlined, transparent mortgage experience closer to the real estate transaction. This team supports that work by enabling scalable, well-controlled loan sale operations that help the business grow and serve customers effectively.
About the role
As a Transaction Management Associate, you will help support Zillow Home Loans' asset sale efforts by partnering across Capital Markets, loan delivery, servicing, and external buyers to execute efficient, well-controlled transactions. This role has a direct impact on loan sale execution, investor readiness, and operational scalability across the mortgage business.
You Will Get To:

• Support efforts to expand mortgage asset sale channels across agency, whole loan, and non-agency investors.
• Coordinate with the Capital Markets trade desk and loan delivery teams to execute loan and servicing sales, resolve transaction issues, and identify process improvements.
• Support distressed loan sale activities as needed.
• Reconcile investor purchase advice, analyze execution against expectations, and share findings with the Transaction Manager.
• Review and reconcile post-sale items, including holdbacks, EPO/EPD invoices, escrow releases, note transfers or re-certifications, and post-fund data corrections.
• Build and maintain reporting to monitor the loan sale pipeline and support operational visibility.
• Manage note release and collateral oversight with warehouse banks and custodians, escalating risks or exceptions as needed.
• Partner with the Servicing team and servicing buyers to resolve transfer-related issues and support smooth post-sale execution.

This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.
In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $26.20 - $39.40 hourly. This base pay range is specific to these locations and may not be applicable to other locations.In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $25.00 - $37.40 hourly. The base pay range is specific to these locations and may not be applicable to other locations.
Actual amounts will vary depending on experience, performance and location.
Who you are

• BA/BS in Finance, Accounting, Economics, or equivalent relevant experience.
• Experience working with Uniform Loan Delivery Dataset (ULDD)
• Strong analytical skills and attention to detail.
• Strong written, verbal, and presentation communication skills.
• Ability to work collaboratively across teams to improve outcomes.
• Proficiency in Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced, evolving, data-driven environment.
• Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get to know us
At Zillow, we're reimagining how people move-through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you'll be part of a company that's reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry-and your career-forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.