Permanency Case Manager Jobs in Springfield, MA (NOW HIRING)

ABOUT THE ROLE

The Developmental Specialist is responsible for developing and implementing individualized skill-building programs to support consumers in achieving greater independence. This role also serves as a Service Manager for assigned individuals, ensuring coordination of services, regulatory compliance, and advocacy for consumer needs.

This is a hands-on role that blends direct service, program development, and case management in a collaborative, mission-driven environment.

ESSENTIAL RESPONSIBILITIES

Direct Care & Skill Development

• Assess consumer skill levels and identify areas for growth to develop individualized training programs (DHSPs/IPs).
• Implement and oversee skill-building programs in both program and community settings.
• Assist consumers with Activities of Daily Living (ADLs), including lifting, feeding, and personal care, as needed.
• Develop teaching materials and strategies to support learning and engagement.
• Support and participate in community and volunteer outings.
• Provide transportation using personal or company vehicles, as applicable.

Service Management & Consumer Advocacy

• Serve as Service Manager/Case Manager for assigned consumers.
• Maintain all required consumer records, including Permanent and Work Records.
• Coordinate and participate in Individualized Team (IDT) meetings and reviews.
• Advocate for appropriate services and supports, including Human Rights protections.
• Monitor and update DHSPs/IPs to ensure accuracy and compliance.

Behavioral & Medical Support

• Implement behavior support plans and collect data as required.
• Respond to and document behavioral or medical emergencies, including physical interventions when necessary.
• Collaborate with consultants and clinical staff to monitor progress and adjust supports.

Documentation, Compliance & Quality

• Complete all required documentation (daily, monthly, and periodic reports) accurately and on time.
• Ensure compliance with all state regulations and organizational standards.
• Report any suspected abuse or neglect immediately in accordance with policy.
• Maintain regular and punctual attendance and adhere to program schedules.

Team Collaboration & Communication

• Work collaboratively with staff, supervisors, families, and external partners.
• Maintain open communication with leadership regarding consumer needs and program concerns.
• Participate in all required meetings, trainings, and program activities.
• Assist with training and orientation of new staff, as needed.

QUALIFICATIONS

Education

• High school diploma or equivalent (minimum requirement per state regulations).
• Bachelor’s degree in a related field strongly preferred.

Experience

• Experience in human services or a related field required.
• Prior experience with case management and consumer reviews strongly preferred.

Skills & Requirements

• Valid MA driver’s license with a motor vehicle record that meets insurance requirements.
• Strong verbal and written communication skills; bilingual skills preferred.
• Ability to manage multiple consumers in a structured or community-based setting.
• Ability to prioritize tasks, exercise sound judgment, and problem-solve effectively.
• Ability to maintain professionalism and positive working relationships with all stakeholders.
• Ability to complete delegated nursing-related tasks as assigned by an RN or Health Care Supervisor.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

• Ability to assist consumers with ambulation, wheelchair transfers, and lifting up to 60 pounds.
• Ability to respond to behavioral and medical emergencies, including physical intervention.
• Work includes both indoor program settings and outdoor/community-based activities.
• Exposure to typical program-related noise levels and environments.

SAFETY & COMPLIANCE

• Follow all Baroco safety policies, OSHA guidelines, and fire and safety regulations.
• Perform all duties in a safe manner and report safety concerns immediately.
• Report any suspected abuse, neglect, or unlawful conduct immediately in accordance with policy.

Benefits

• 33 paid days off annually, including 24 PTO days and 9 paid holidays.
• Health Insurance (at 3rd month of employment)
• After 1 year: 401(k), Dental Insurance

Equal Employment Opportunity

The Baroco Corporation is an Equal Opportunity Employer. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, age, or any protected status.

Selected applicants will be required to successfully pass all required state and federal background checks.

Baroco is committed to providing innovative opportunities for people with disabilities to participate and contribute to their communities. We prioritize dignity, choice, and cultural diversity, promoting integration and family involvement. Join our compassionate team and make a difference, where your passion and empathy create meaningful impact every day.

Apply today and take the first step toward a fulfilling career with Baroco!