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Permanency Case Manager Jobs in Springfield, MA (NOW HIRING)

Mental Health Association, Inc.

Case Manager

Chicopee, MA · On-site

$19 - $21/hr

The Case Manager provides trauma-informed, person-centered support to individuals in substance use ... permanent housing. Through person-centered care, housing navigation, and community-based supports ...

South Middlesex Opportu

Case Manager, PDPR

Palmer, MA · On-site

$22/hr

Provide case management services in a 19-bed program serving homeless individuals in early recovery. 10 beds are permanent beds targeted for individuals who are chronically homeless and with a ...

nLeague Services Inc

Help Desk Analyst

Hartford, CT · On-site

$20.75 - $28.25/hr

... case managers, the application has been enhanced and modified continually to meet data capture and ... Consent Decree as well as the agency's ongoing goal of improving the safety, permanency and well ...

InstantServe LLC

Help Desk Analyst

Hartford, CT · On-site

$20.75 - $28.25/hr

... case managers, the application has been enhanced and modified continually to meet data capture and ... Consent Decree as well as the agency's ongoing goal of improving the safety, permanency and well ...

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All JobsPermanency Case JobsPermanency Case Manager JobsPermanency Case Manager Jobs in Springfield, MA

Permanency Case Manager information

See Springfield, MA salary details

$14

$25

$38

How much do permanency case manager jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for permanency case manager in Springfield, MA is $25.16, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $27.31 per hour, depending on experience, location, and employer.

What are permanency case managers?

Permanency case managers are professionals who work within child welfare systems to help children in foster care achieve permanent, stable living situations. Their primary goal is to ensure that each child either returns safely to their biological family, is adopted, or placed under legal guardianship. They coordinate with families, courts, and service providers to develop and implement plans tailored to each child's needs. Permanency case managers also monitor progress, advocate for the child's best interests, and offer support throughout the process. This role requires strong communication, organizational, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Permanency Case Manager, and why are they important?

To thrive as a Permanency Case Manager, you need a background in social work or a related field, typically with a bachelor's degree and relevant licensure or certification. Familiarity with case management software, state child welfare systems, and documentation tools is essential. Strong interpersonal skills, cultural competence, empathy, and the ability to manage high-stress situations help you build trust with children and families. These skills are crucial for ensuring child safety, supporting family stability, and achieving positive permanency outcomes.

What is the difference between Permanency Case Manager vs Child Welfare Case Manager?

AspectPermanency Case ManagerChild Welfare Case Manager
CredentialsRelevant social work or counseling certifications, state licensingSimilar certifications, often requiring social work background
Work EnvironmentChild welfare agencies, foster care systemsChild protective services, foster care agencies
Employer & IndustryGovernment agencies, non-profits focused on family reunification and permanencyChild protective services, social service agencies
Search & ComparisonOften compared for roles involving permanency planning and foster careMore focused on child protection and safety

Both roles involve working with children and families, but Permanency Case Managers primarily focus on establishing permanent living arrangements, such as reunification or adoption, while Child Welfare Case Managers concentrate on child safety and protective services. Understanding these distinctions helps job seekers find the right position aligned with their skills and career goals.

What are some of the most common challenges faced by Permanency Case Managers, and how can new hires best prepare for them?

Permanency Case Managers often encounter challenges such as managing high caseloads, navigating complex family dynamics, and coordinating with multiple service providers. New hires can best prepare by developing strong organizational skills, maintaining clear communication, and seeking regular supervision or peer support to manage emotional stress. Building a solid understanding of child welfare laws and local resources also helps in providing effective support to children and families working toward stable, long-term solutions.
What are popular job titles related to Permanency Case Manager jobs in Springfield, MA? For Permanency Case Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Permanency Case Manager jobs in Springfield, MA look for? The top searched job categories for Permanency Case Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Permanency Case Manager jobs? Cities near Springfield, MA with the most Permanency Case Manager job openings:
Permanency Case Manager jobs near you
Infographic showing various Permanency Case Manager job openings in Springfield, MA as of July 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $52,337 per year, or $25.2 per hour.
Case Manager

Case Manager

Mental Health Association, Inc.

Chicopee, MA • On-site

$19 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

The Case Manager provides trauma-informed, person-centered support to individuals in substance use and/or mental health recovery who have a history of homelessness. This role involves assisting participants as they transition from homelessness into their own studio apartments within a congregate supportive housing site. Once housed, the Case Manager continues to provide ongoing support to help participants achieve their goals—such as stabilizing income, strengthening coping skills, accessing medical care, and pursuing employment. The Case Manager is also responsible for completing documentation accurately and in a timely manner.
Pay Rate: $19-$21 per hour
Open Shift: Monday through Friday 9am-5pm (40hrs), some flexibility required
Key Responsibilities:
  • Coordinate all documentation required for program entry, including but not limited to: homelessness verification, substance use assessments, eligibility screenings, and obtaining IDs, birth certificates, social security cards, income verifications, etc.
  • Complete initial Adult Comprehensive Assessments, updates, and service plans.
  • Collaborate as part of a multidisciplinary team to develop Individualized Action Plans (IAPs), utilizing participant voice, choice, strengths, and needs.
  • Implement strategies outlined in the IAP and document progress as required.
  • Develop, monitor, and revise safety plans in collaboration with participants and the team.
  • Adjust support based on individual needs.
  • Assist participants with the transition to stable housing.
  • Maintain strong communication with staff at Chestnut Crossing.
  • Support tenants in navigating responsibilities such as apartment maintenance, communication with property management, and understanding housing regulations.
  • Support participants in seeking and maintaining employment, vocational training, or education.
  • Educate and assist participants in accessing public benefits and resources (e.g., Social Security, EAEDC, SNAP, PVTA, Fuel Assistance).
  • Encourage community integration by helping participants access public spaces, support groups, recreational activities, and vocational programs.
  • Promote skill development in areas such as ADLs, money management, transportation, and social participation.

About the Division of Supportive Housing (DSH):
The Division of Supportive Housing (DSH) provides safe, stable housing and individualized wraparound services for individuals who have experienced chronic homelessness, many of whom are also navigating challenges related to substance use, incarceration, or trauma. DSH programs focus on long-term stability and help participants transition to independent, permanent housing. Through person-centered care, housing navigation, and community-based supports, we empower individuals to build a foundation for recovery, self-sufficiency, and a better quality of life.
Equal Opportunity Statement:
The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Requirements:
  • Valid driver’s license, adequate automobile insurance, and reliable transportation.
  • Ability to work independently and as part of a team.
  • Strong organizational, communication, and interpersonal skills.
  • Capacity to adapt to the evolving needs of participants.
  • Must be at least 21 years of age.
  • Must be able to obtain/maintain CPR and First Aid certifications.
  • High school diploma or equivalent required.
  • Minimum of six months of relevant experience required.
  • Experience working with individuals with mental health/substance use challenges or housing instability, preferred.
  • Bilinugal candidates (Spanish/English) preferred, +$1.00/hr.

Benefits:
  • Health Care Plan (Medical, Dental & Vision).
  • Retirement Plan (403B, IRA).
  • Paid Time Off (Vacation, Sick & Public Holidays).
  • Family Leave (Maternity, Paternity).
  • Long Term Disability.