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POSITION:                Technical Coordinator

JOB OVERVIEW:

The Technical Coordinator will support the technology infrastructure for Plymouth-Canton Community Schools, providing Tier 1 direct technical support to end-users and Tier 2 escalated support for technical personnel. Additional responsibilities include the following: Maintenance of Windows and Apple Servers both physical and virtualized; installation and maintenance of PC's, Apple computers, Chromebooks, and iPads; installation and maintenance of LAN equipment; installation and maintenance of classroom technology and audio-visual systems; technical support for users; installation and maintenance of software and database systems; and any other duties as assigned.

QUALIFICATIONS:

MINIMUM:

1. Five (5) years of experience in Tier 1 direct technical support to end users.

2. Experience with Microsoft Active Directory: management of users, profiles, network shares, printers, etc.

3. Experience with Windows PC, Mac OS computers, Chromebooks, and iPads.

4. Experience with mobile devices.

5. Self-directed individual.

6. Ability to learn new technical skills quickly and independently.

7. Ability to analyze needs/problems and develop procedures to solve problems.

8. Ability to handle several projects/requests simultaneously.

9. Ability to maintain confidentiality.

10. Ability to work in a team environment.

11. Ability to meet timelines.

12. Ability to serve students, staff, and the public pleasantly and efficiently.

PREFERRED:

1. Associate's Degree or equivalent.

2. Experience with enterprise wireless networks.

3. Experience with creating and deploying images for Windows PC and Mac OS computers.

4. Experience with Microsoft Intune. 

5. Experience with Cisco infrastructure.

6. Experience with FOG (Free Opensource Ghost).

7. Experience with VMWare.

8. Experience with Google Workspace for Education and GAM.

9. Experience with Filewave (MDM) and Papercut (within Print Server).

10. Experience with Linux OS.

JOB ENVIRONMENT:

Under the supervision of the District's System Administrators, the Technical Coordinator has Tier 1 and Tier 2 responsibility over the District's overall technical infrastructure, which currently includes:

1. Cisco network infrastructure including wired, wireless, and IP telephony.

2. Multiple servers at multiple locations including Windows, Linux, and Mac OS.

3. Consolidated virtual server cluster with large SAN.

4. Virtual desktop infrastructure.

5. Desktop and laptop platforms including Windows and Mac OS.

6. Mobile device platforms, including Chrome OS and iPad OS.

7. Classroom technology including standard and interactive projectors, interactive flat panels (IFPs) voice amplification systems, and document cameras.

8. Communication systems including IP telephony, voicemail, and other messaging platforms.

9. Overall device count ~20,000.

PERFORMANCE RESPONSIBILITIES:

1. Assists the System Administrators with maintenance of the District's overall technology infrastructure.

2. Guides and supports Technicians in providing primary technical support to end users.

3. Installs, troubleshoots, and maintains technology systems, including desktops, laptops, and mobile devices running Windows, Mac OS, Chrome OS, and iPad OS.

4. Build and adjust computer images and coordinate Technicians in their deployment.

5. Installs, troubleshoots and maintains software systems, applications and files on multiple platforms.

6. Installs, troubleshoots and maintains and classroom and building audio-visual technologies.

7. Addresses both primary and escalated technical support issues throughout the district, including rotational on-call responsibilities outside the school day.

8. Create select user accounts such as staff AD, Zoom, Atlas Rubicon and Jabber accounts and use GAM for staff Google account creation and adjustments.

9. Assists Technology Paraprofessionals, Technicians, other Technical Coordinators, System Administrators, and the Associate Director and Director of Integrated Technology Systems with other technology needs.

10. Other duties as assigned.

EVALUATION:                  Performance of this position will be evaluated annually in accordance with provisions of the Board's Policy on Evaluation of Certificated Personnel.

BEGINNING DATE:          As soon as possible

SALARY RANGE:              Non-Affiliated Grade 6

                                        $62,708 - $89,754

                                        Placement on salary schedule will be based upon experience and qualifications.

                                        52 weeks per year

METHOD OF APPLICATION:

INTERNAL APPLICANTS Apply online using the Internal Applicants section.  You will be required to upload the following documents to your application:

• Letter of interest
• Updated resume
• Diversity, Equity and Inclusion Statement (attach in resume section). This statement should include your understanding and Knowledge of diversity, equity and inclusion including your past experiences and how you will ensure this is at the center of your work in the role for which you are applying.

EXTERNAL APPLICANTS Apply online using the External Applicants section.  You will be required to upload the following documents to your application:

• Cover Letter - Address letter to Abdul Madyun, Chief Human Resource Officer
• Resume
• Diversity, Equity and Inclusion Statement (attach in resume section). This statement should include your understanding and Knowledge of diversity, equity and inclusion including your past experiences and how you will ensure this is at the center of your work in the role for which you are applying.
• Two current letters of recommendation
• Copies of official transcripts for all degrees earned

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand and talk or hear and sometimes walk and sit. Occasionally the employee will bend or twist at the neck more than the average person. While performing the duties of this job, the employee may occasionally push or lift up to 50 lbs such as boxes of books. The employee is directly responsible for safety, well-being, or work output of other people. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, and the ability to adjust focus.

WORK ENVIRONMENT:

Plymouth-Canton Community School district is committed to a diverse and inclusive workplace. Plymouth-Canton Community School district is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or any other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

TERMS OF EMPLOYMENT:

Upon recommendation for employment, Section 1230g, as amended, of the Revised School Code requires all school employees to be electronically finger printed for the purpose of undergoing a criminal history background check. The fingerprinting is conducted by a third party and is at the expense of the applicant. Cost for fingerprinting is approximately $70.00.

DEADLINE:  Open until filled

POSTED:  04/24/26