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Service Desk It Jobs in Michigan (NOW HIRING)

OHM Advisors

IT Service Desk Technician

Livonia, MI · On-site

... IT Support Technician is responsible for ensuring continuity of computer system services for ... Field incoming service desk requests from users via ticketing system, email, telephone, and in ...

OHM Advisors

IT Service Desk Technician

Livonia, MI

... IT Support Technician is responsible for ensuring continuity of computer system services for ... Field incoming service desk requests from users via ticketing system, email, telephone, and in ...

OHM Advisors

IT Service Desk Technician

Livonia, MI · On-site

... IT Support Technician is responsible for ensuring continuity of computer system services for ... Field incoming service desk requests from users via ticketing system, email, telephone, and in ...

OHM Advisors

IT Service Desk Technician

Ann Arbor, MI · On-site

... IT Support Technician is responsible for ensuring continuity of computer system services for ... Field incoming service desk requests from users via ticketing system, email, telephone, and in ...

Robert Half

IT Manager

Taylor, MI · On-site

$88K - $108K/yr

Our Client is looking for an experienced IT Manager to lead technology operations for a fast-paced ... Lead and develop management-level direct reports overseeing service desk operations, network and ...

TEKsystems

IT Service Desk Technician

Lansing, MI

$19 - $22/hr

Equipment to be Provided * 1-2 years of IT Support experience preferred * Job Summary: Under direct ... While building a general understanding of services provided and departmental functions, helps ...

TEKsystems

IT Service Desk Technician

Lansing, MI

$16 - $22/hr

Equipment to be Provided * 1-2 years of IT Support experience preferred * Job Summary: Under direct ... While building a general understanding of services provided and departmental functions, helps ...

Detroit IT

Service Desk Technician

Birmingham, MI · On-site

Provides first and second-tier support for the efficient resolution of IT end-user-related incidents, service requests, and problems; and update the service desk management tool accordingly. * Act as ...

Detroit IT

Service Desk Manager

Birmingham, MI

Company Description Detroit IT provides IT services to businesses throughout Metro Detroit and ... Detroit IT is looking for a Service Desk Manager to assume responsibility for the overall ...

Detroit IT

Service Desk Manager

Birmingham, MI · On-site

Company Description Detroit IT provides IT services to businesses throughout Metro Detroit and ... Detroit IT is looking for a Service Desk Manager to assume responsibility for the overall ...

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Service Desk It information

What is a Service Desk IT professional?

A Service Desk IT professional is responsible for providing technical support and assistance to users experiencing issues with computer systems, software, and hardware. They serve as the primary point of contact for troubleshooting, problem resolution, and service requests within an organization. Service Desk IT staff may handle tasks such as resetting passwords, resolving connectivity problems, and escalating more complex issues to higher-level technical teams. Their goal is to ensure that IT services run smoothly and efficiently, minimizing downtime for end users.

What are the key skills and qualifications needed to thrive as a Service Desk IT professional?

To thrive as a Service Desk IT professional, you need a solid understanding of computer systems, troubleshooting processes, and customer support, often supported by a degree in IT or relevant certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stress. These skills ensure efficient resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

What are some common challenges faced in a Service Desk IT role and how can they be managed?

Service Desk IT professionals often encounter challenges such as handling high volumes of support requests, prioritizing urgent issues, and effectively communicating technical information to non-technical users. Time management and strong organizational skills are essential for managing ticket backlogs and meeting service level agreements. Developing excellent customer service skills and staying calm under pressure can help in resolving user concerns efficiently and maintaining positive interactions. Regular training and collaboration with team members can also aid in staying updated with new technologies and troubleshooting techniques.

What is the difference between Service Desk It vs Help Desk Technician?

AspectService Desk ItHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & IndustryIT service providers, large organizationsSmall to medium businesses, tech support firms
Search & Comparison IntentUnderstanding roles, career paths, certificationsTechnical support, troubleshooting skills

Service Desk It typically involves managing IT support requests within an organization, focusing on incident resolution and service management. Help Desk Technicians often handle first-level technical support, troubleshooting hardware and software issues. While both roles require similar certifications and work in support environments, Service Desk It has a broader scope including service management processes, whereas Help Desk Technicians focus more on direct user support.

Is a service desk an IT job?

A Service Desk IT role involves providing technical support and assistance to users, often handling hardware, software, and network issues. It typically requires knowledge of IT tools, troubleshooting skills, and customer service abilities, making it a common entry-level IT position.

What does a service desk IT do?

A Service Desk IT professional provides technical support to users by troubleshooting hardware, software, and network issues. They assist with incident management, service requests, and often use ticketing systems to track and resolve problems efficiently.

What job categories do people searching Service Desk It jobs in Michigan look for?

The top searched job categories for Service Desk It jobs in Michigan are:

What cities in Michigan are hiring for Service Desk It jobs?

Cities in Michigan with the most Service Desk It job openings:

Service Desk It jobs near you
Infographic showing various Service Desk It job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Service Desk - IT Healthcare (Nights)

HTC Global Services

Troy, MI • On-site

$19.50 - $26.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Service Desk Analyst
Job Description
The Technical Service Desk Analyst provides first and second level support to healthcare employees and patients, employing high degree of customer service, clinical knowledge within acute and post-acute environments.
Refer to clinical issue resolution knowledgebase that will drive efficiencies in patient care and follow through with clinicians on the reported issues.
Candidate will be scheduled for one weekend shift per week.
Responsibilities:
  • Receive incoming calls from client community, provide first level support, document each call verifying customer information and all troubleshooting steps
  • Research, resolve, and respond to clinical and technical questions received via telephone calls, emails, and other channels. Callbacks in a timely manner and escalate problems to appropriate individual/group
  • Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
  • Routinely contribute to Clinical Knowledge Base
  • Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity
  • Acquire and maintain current knowledge of relevant Clinical and technical product offerings and support policies to provide technically accurate solutions to customers
  • Participate in team projects that enhance the quality or efficiency of the resolution center and assist with special Clinical product-related issues as needed
  • Learning and gaining experience in clinical workflows within leading EMR systems such Epic, Cerner, Meditech, Allscripts, etc.
  • Supporting clinicians from the Admit to Discharge of a patient and leveraging that hands-on experience and knowledge for career advancement beyond internship.
  • Working directly with physician and nurses to address/troubleshoot technical problems impacting patient care

Knowledge, Skills, and Abilities (KSAs):
  • Basic typing skills
  • Knowledge of Citrix and VPN
  • Demonstrate experience in troubleshooting printer, web browser, local and web based software issues, and basic network issue assessment and troubleshooting
  • Utilize an ITSM to document incidents and requests
  • Strong listening, verbal, and written communication skills
  • A strong sense of urgency and the ability to multi-task effectively with attention to details
  • Positive attitude to learn EMR applications for level 1 support and its workflow
  • Well-developed organizational, communications and time management skills
  • A strong business maturity and professionalism is essential
  • Ability to troubleshoot, analyze and resolve customer concerns
  • High technical aptitude and strong PC literacy skills including function and capabilities
  • Ability to work independently as well as part of a team and function well under pressure

Education and Experience:
  • Ideal candidate has interest in the clinical, medical space equivalent with a driven personality with desire to learn, strong communication and customer service skills
  • Minimum of a HS diploma
  • Minimum of 18 months experience working in a Service Desk Analyst role preferred
  • Previous experience working in a nursing or medical/Pharmacy field a plus
  • Previous experience working within a major clinical EMR application (Epic, Cerner, Allscripts, etc.) is preferred
  • HDI Support Center Analyst Certification is a plus

What Makes HTC A Great Place To Build Your Future
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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