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Performance Monitoring Remote Jobs in Rochester, NY

Webbing

CSM Team Lead

York, NY · On-site +1

Monitor team KPIs including retention, churn, expansion, customer health, onboarding success, and ... Support hiring, onboarding, training, and performance management of Customer Success team members

HHUNY, Inc.

Quality and Compliance Coordinator

Rochester, NY · Remote

$26.44 - $28.85/hr

Some Essential Duties & Responsibilities: Assist Quality and Compliance Officer in monitoring the ... Provide guidance to new Care Management Agencies and to those agencies who do not meet performance ...

Ralliant

Product Application Engineer

Fairport, NY · On-site +1

Knowledge in telecom techniques for remote device monitoring: TCP/IP, modem protocols, serial links ... Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across ...

Pronexus, LLC

Senior Accountant

Rochester, NY · Remote

$68K - $85K/yr

Senior Accountant *Part-Time or Full-Time, Remote, On-Site, and Hybrid Opportunities Available ... Monitor budget performance, analyze variances, and recommend corrective actions to achieve ...

Webbing

Head of Sales Americas

York, NY · On-site +1

Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing ... Fully remote role. * Medical benefits. #LI-HT1

IDEX

Lead Engineer- Optical Coating Design

West Henrietta, NY · On-site +1

$98K - $129K/yr

Center of Excellence, West Henrietta, NY (Onsite/hybrid remote possible) ITAR/EAR CRITERIA: Certain ... Delivery of designs that meet customer performance requirements. Rapid and responsive support of ...

IDEX

Data Analyst, Finance

West Henrietta, NY · On-site +1

Remote Who is IDEX Health & Science (IH&S)? As a business unit of IDEX Corporation, IH&S has a long ... monitor business performance drivers * Maintain and prioritize reporting and analytics backlogs ...

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Performance Monitoring Remote information

See Rochester, NY salary details

$32.1K

$67.3K

$110.5K

How much do performance monitoring remote jobs pay per year?

As of Jul 16, 2026, the average yearly pay for performance monitoring remote in Rochester, NY is $67,339.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,300.00 and $81,900.00 per year, depending on experience, location, and employer.

What is Performance Monitoring in a remote work setting?

Performance Monitoring in a remote work setting involves tracking and assessing employees' productivity, work quality, and overall effectiveness while they work from locations outside of a traditional office. This typically includes using digital tools to monitor key performance indicators, project progress, and communication patterns to ensure goals are being met. It helps managers provide feedback, identify areas for improvement, and maintain accountability among remote teams. Effective performance monitoring can enhance transparency and support both employee growth and organizational objectives.

What are the key skills and qualifications needed to thrive as a Performance Monitoring Remote professional, and why are they important?

To thrive as a Performance Monitoring Remote professional, you need strong analytical skills, understanding of system performance metrics, and often a background in IT or computer science. Familiarity with monitoring tools such as Nagios, Datadog, New Relic, or Splunk, as well as relevant certifications like CompTIA Network+ or AWS Certified Cloud Practitioner, is typically required. Excellent problem-solving abilities, attention to detail, and clear communication skills help you interpret data and collaborate with distributed teams. These skills ensure efficient system uptime, quick issue resolution, and optimal performance in remote environments.

What are some common challenges faced by professionals in a Performance Monitoring Remote role, and how can they be addressed?

In a Performance Monitoring Remote role, professionals often face challenges such as managing large volumes of data from multiple sources, maintaining consistent communication with on-site teams, and quickly identifying performance issues without physical access to equipment. To address these, it’s helpful to leverage robust monitoring tools, establish clear communication protocols, and prioritize proactive alerting and reporting systems. Regular virtual meetings and thorough documentation also support effective collaboration and timely issue resolution.

What is the difference between Performance Monitoring Remote vs Network Monitoring Specialist?

AspectPerformance Monitoring RemoteNetwork Monitoring Specialist
Required CredentialsCertifications like CompTIA Network+, Cisco CCNA, or similarCertifications like CompTIA Network+, Cisco CCNA, or similar
Work EnvironmentRemote, often independent or team-basedPrimarily on-site or remote, focusing on network infrastructure
Industry UsageIT, tech companies, data centersTelecommunications, IT, enterprise networks
Common Search/ComparisonPerformance Monitoring Remote vs Network Monitoring Specialist

Performance Monitoring Remote and Network Monitoring Specialist roles share similar certifications and work environments, but Performance Monitoring Remote focuses on overall system performance, while Network Monitoring Specialists concentrate on network infrastructure. Both roles are vital in IT and tech industries, often overlapping in skills and tools used.

What are popular job titles related to Performance Monitoring Remote jobs in Rochester, NY? For Performance Monitoring Remote jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Performance Monitoring Remote jobs in Rochester, NY look for? The top searched job categories for Performance Monitoring Remote jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Performance Monitoring Remote jobs? Cities near Rochester, NY with the most Performance Monitoring Remote job openings:
Performance Monitoring Remote jobs near you

CSM Team Lead

Webbing

York, NY • On-site, Remote

Full-time

Posted 27 days ago

Job description

Description
The Webbing Customer Success Manager Team Lead is responsible for managing the post-sales customer relationship with Webbing's top accounts while leading and mentoring the NAM Customer Success team. This role focuses on IoT and enterprise mobility customers, where value realization, operational excellence, and long-term partnership are critical.
The Team Lead acts as both a strategic advisor to customers and a leader to the regional CSM team, ensuring consistent execution, customer satisfaction, retention, and growth across the customer portfolio. This individual will work closely with Sales, Sales Engineers, Product, Operations, Analytics, and Support to drive customer outcomes, team performance, and cross-functional alignment.
Key responsibilities include leading onboarding and enablement initiatives, driving adoption and growth strategies, conducting Executive Business Reviews, anticipating customer risks, coaching team members, and serving as the voice of the customer internally. Success in this role requires strong mobile connectivity and IoT knowledge, experience managing high-value enterprise accounts & channels, leadership capabilities, and the ability to engage confidently with senior executives.
Team Lead Responsibilities
  • Lead, mentor, and develop the US Customer Success team to ensure high performance and professional growth
  • Establish and drive best practices, playbooks, and operational processes across the Customer Success organization
  • Monitor team KPIs including retention, churn, expansion, customer health, onboarding success, and customer satisfaction metrics
  • Provide coaching, guidance, and escalation support for strategic and at-risk accounts
  • Partner with leadership to define regional customer success strategy and execution priorities
  • Ensure consistent customer engagement standards and service quality across all managed accounts
  • Support hiring, onboarding, training, and performance management of Customer Success team members
  • Foster strong cross-functional collaboration between Customer Success, Sales, Product, Support, and Operations teams
  • Act as an escalation point for complex customer situations and executive-level communications
  • Drive a customer-centric culture focused on accountability, operational excellence, and measurable business outcomes

Requirements
  • 5+ years of experience in Customer Success, Account Management, or Customer Operations in mission critical services environment - a must.
  • 2+ years of experience leading or mentoring customer-facing teams - a must.
  • Experience managing channel partners, resellers, and indirect customer relationships, including driving partner enablement, engagement, and growth strategies preferred - a must.
  • Project management skills - a must.
  • Availability to work according to East Coast (U.S.) business hours - a must.
  • Proven experience managing strategic enterprise accounts and engaging with executive stakeholders.
  • Strong leadership, coaching, and team management skills.
  • Excellent communication, presentation, and relationship-building abilities.
  • Experience conducting Executive Business Reviews and managing customer success plans.
  • Ability to analyse customer usage trends and translate data into actionable business insights.
  • Strong problem-solving, organizational skills.
  • Ability to manage multiple priorities in a fast-paced, high-growth environment.
  • Experience working cross-functionally with Sales, Product, Operations, and Support teams.
  • Understanding of mobile connectivity, IoT, eSIM technologies, and enterprise mobility solutions - an advantage.

About Webbing
Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
What we offer
  • The opportunity for professional development within a reputable international innovative and growing company.
  • The opportunity to join a team of highly professional specialists in an international environment.
  • Fully remote role
  • Medical benefits

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