Performance Improvement Project Manager Jobs in Decatur, GA

Alpharetta, GA | Onsite | Full-Time

Diversified Services Network, Inc. (DSN) is seeking a full-time Project Manager to join our team in Alpharetta, GA. We offer full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!

This position serves as the primary project coordination and relationship-management contact between the Technical Sales Support team and the Oil & Gas and Mining business units. The Project Manager builds and maintains effective working relationships with these partner organizations, coordinates incoming requests, clarifies priorities and deliverables, and provides consistent communication regarding status, risks, decisions, and next steps.

The role also manages the planning and execution of business-process automation initiatives, including the Feedback Tool and other workflow, reporting, and process-improvement projects. The Project Manager works with business stakeholders, process owners, developers, and leadership to define requirements, establish project plans, track milestones and dependencies, facilitate decisions, manage risks, and drive projects through implementation and adoption.

• Serve as the primary point of contact and project coordinator between the Technical Sales Support (TSS) team and the Oil & Gas and Mining business units, fielding requests from Sales and Engineering Managers and coordinating TSS response.
• Manage timelines, milestones, and task completion for Feedback Tool development and other business-process automation projects from initiation through implementation and adoption.
• Partner with business stakeholders, process owners, developers, and leadership to define requirements, build project plans, and track dependencies.
• Identify and manage project risks, facilitate decisions, and document outcomes, owners, and next steps.
• Provide consistent, executive-level communication on project status, risks, decisions, and upcoming milestones.
• Collaborate with virtual Mining and Oil & Gas team members as well as onsite teammates in Alpharetta; occasional travel for in-person meetings.

• Bachelor's degree preferred 5-7 years of project management experience (PMP-level) OR
• Associate's degree will be considered with 8-10 years of project management experience.

• Cross-Functional Project Planning and Execution: Demonstrated ability to convert business needs into structured project plans, establish milestones and ownership, monitor dependencies and risks, and drive projects to completion across multiple functional teams.
• Stakeholder and Relationship Management: Demonstrated ability to build credible working relationships, serve as a dependable point of contact, manage stakeholder expectations, facilitate decisions, and communicate effectively with both technical and nontechnical audiences.
• Business-Process Automation and Improvement: Experience supporting business-process improvement or automation projects, including requirements gathering, process mapping, testing coordination, implementation planning, change management, and user adoption.

• Proficiency with Microsoft 365 applications for project documentation, presentations, collaboration, and status reporting.
• Experience developing and maintaining project schedules, milestone plans, action-item logs, risk and issue logs, and executive-level status reports.
• Experience creating or interpreting process maps and workflow documentation using Visio or a comparable tool.
• Ability to organize project information in a shared collaboration environment.

• Experience managing projects involving Power Apps, Power Automate, Power BI, databases, workflow systems, or comparable business-automation technologies.
• Ability to interpret dashboard information and work with developers or analysts to define meaningful status and performance measures.
• Familiarity with requirements gathering, user acceptance testing, implementation readiness, change control, and solution adoption.
• Experience with Agile, hybrid, or iterative development practices.

• Builds trust and maintains productive relationships across organizational boundaries.
• Communicates clearly with executives, managers, technical contributors, and business users.

• Uses tact and persistence to obtain updates, reinforce commitments, and keep work moving.
• Facilitates discussions that result in clear decisions, owners, and next steps.
• Recognizes project risks and escalates them early with appropriate context and recommended options.
• Balances competing requests and helps stakeholders establish realistic priorities.
• Works effectively without direct authority over project participants.
• Produces concise, accurate, and dependable project documentation.
• Comfortable working in situations where processes or requirements are initially undefined.
• Demonstrates ownership and closes communication loops rather than only recording project status.

• 401(k)

• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays

Salary expectations: 92,000-98,000 per annual