About PeopleSearch People Search is an award-winning web development division within the PeopleConnect portfolio that serves over one million customers nationwide. Our cutting-edge technology ...
About PeopleSearch People Search is an award-winning web development division within the PeopleConnect portfolio that serves over one million customers nationwide. Our cutting-edge technology ...
Sales Representative
Austin, TX · Remote
$80K/yr
Sale Representative - Medical Technology Solutions (SaaS) Location: Central Time Zone Full time Compensation: $80K + Commission Our client provides an AI-enabled, unified platform that integrates ...
Quick apply
Sales Representative
Austin, TX · Remote
$80K/yr
Sale Representative - Medical Technology Solutions (SaaS) Location: Central Time Zone Full time Compensation: $80K + Commission Our client provides an AI-enabled, unified platform that integrates ...
Sales Representative
Tulsa, OK · Remote
$80K/yr
Sale Representative - Medical Technology Solutions (SaaS) Location: Central Time Zone Full time Compensation: $80K + Commission Our client provides an AI-enabled, unified platform that integrates ...
Quick apply
Sales Representative
Tulsa, OK · Remote
$80K/yr
Sale Representative - Medical Technology Solutions (SaaS) Location: Central Time Zone Full time Compensation: $80K + Commission Our client provides an AI-enabled, unified platform that integrates ...
Join Walmart Connect International, one of the fastest-growing and most strategic areas within Walmart's enterprise growth strategy. As a People Partner, you'll work closely with senior leaders to ...
Join Walmart Connect International, one of the fastest-growing and most strategic areas within Walmart's enterprise growth strategy. As a People Partner, you'll work closely with senior leaders to ...
Join Walmart Connect International, one of the fastest-growing and most strategic areas within Walmart's enterprise growth strategy. As a People Partner, you'll work closely with senior leaders to ...
Join Walmart Connect International, one of the fastest-growing and most strategic areas within Walmart's enterprise growth strategy. As a People Partner, you'll work closely with senior leaders to ...
Join Walmart Connect International, one of the fastest-growing and most strategic areas within Walmart's enterprise growth strategy. As a People Partner, you'll work closely with senior leaders to ...
Join Walmart Connect International, one of the fastest-growing and most strategic areas within Walmart's enterprise growth strategy. As a People Partner, you'll work closely with senior leaders to ...
Join Walmart Connect International, one of the fastest-growing and most strategic areas within Walmart's enterprise growth strategy. As a People Partner, you'll work closely with senior leaders to ...
Join Walmart Connect International, one of the fastest-growing and most strategic areas within Walmart's enterprise growth strategy. As a People Partner, you'll work closely with senior leaders to ...
Join Walmart Connect International, one of the fastest-growing and most strategic areas within Walmart's enterprise growth strategy. As a People Partner, you'll work closely with senior leaders to ...
Join Walmart Connect International, one of the fastest-growing and most strategic areas within Walmart's enterprise growth strategy. As a People Partner, you'll work closely with senior leaders to ...
Join Walmart Connect International, one of the fastest-growing and most strategic areas within Walmart's enterprise growth strategy. As a People Partner, you'll work closely with senior leaders to ...
Join Walmart Connect International, one of the fastest-growing and most strategic areas within Walmart's enterprise growth strategy. As a People Partner, you'll work closely with senior leaders to ...
Join Walmart Connect International, one of the fastest-growing and most strategic areas within Walmart's enterprise growth strategy. As a People Partner, you'll work closely with senior leaders to ...
Join Walmart Connect International, one of the fastest-growing and most strategic areas within Walmart's enterprise growth strategy. As a People Partner, you'll work closely with senior leaders to ...
Join Walmart Connect International, one of the fastest-growing and most strategic areas within Walmart's enterprise growth strategy. As a People Partner, you'll work closely with senior leaders to ...
Join Walmart Connect International, one of the fastest-growing and most strategic areas within Walmart's enterprise growth strategy. As a People Partner, you'll work closely with senior leaders to ...
Join Walmart Connect International, one of the fastest-growing and most strategic areas within Walmart's enterprise growth strategy. As a People Partner, you'll work closely with senior leaders to ...
Join Walmart Connect International, one of the fastest-growing and most strategic areas within Walmart's enterprise growth strategy. As a People Partner, you'll work closely with senior leaders to ...
Senior Manager, People - Walmart Connect International
Hoboken, NJ · On-site
$108K - $216K/yr
Join Walmart Connect International, one of the fastest-growing and most strategic areas within Walmart's enterprise growth strategy. As a People Partner, you'll work closely with senior leaders to ...
Senior Manager, People - Walmart Connect International
Hoboken, NJ · On-site
$108K - $216K/yr
Join Walmart Connect International, one of the fastest-growing and most strategic areas within Walmart's enterprise growth strategy. As a People Partner, you'll work closely with senior leaders to ...
Join Walmart Connect International, one of the fastest-growing and most strategic areas within Walmart's enterprise growth strategy. As a People Partner, you'll work closely with senior leaders to ...
Join Walmart Connect International, one of the fastest-growing and most strategic areas within Walmart's enterprise growth strategy. As a People Partner, you'll work closely with senior leaders to ...
Join Walmart Connect International, one of the fastest-growing and most strategic areas within Walmart's enterprise growth strategy. As a People Partner, you'll work closely with senior leaders to ...
Join Walmart Connect International, one of the fastest-growing and most strategic areas within Walmart's enterprise growth strategy. As a People Partner, you'll work closely with senior leaders to ...
Join Walmart Connect International, one of the fastest-growing and most strategic areas within Walmart's enterprise growth strategy. As a People Partner, you'll work closely with senior leaders to ...
Join Walmart Connect International, one of the fastest-growing and most strategic areas within Walmart's enterprise growth strategy. As a People Partner, you'll work closely with senior leaders to ...
Join Walmart Connect International, one of the fastest-growing and most strategic areas within Walmart's enterprise growth strategy. As a People Partner, you'll work closely with senior leaders to ...
Join Walmart Connect International, one of the fastest-growing and most strategic areas within Walmart's enterprise growth strategy. As a People Partner, you'll work closely with senior leaders to ...
Join Walmart Connect International, one of the fastest-growing and most strategic areas within Walmart's enterprise growth strategy. As a People Partner, you'll work closely with senior leaders to ...
Join Walmart Connect International, one of the fastest-growing and most strategic areas within Walmart's enterprise growth strategy. As a People Partner, you'll work closely with senior leaders to ...
Join Walmart Connect International, one of the fastest-growing and most strategic areas within Walmart's enterprise growth strategy. As a People Partner, you'll work closely with senior leaders to ...
Join Walmart Connect International, one of the fastest-growing and most strategic areas within Walmart's enterprise growth strategy. As a People Partner, you'll work closely with senior leaders to ...
Join Walmart Connect International, one of the fastest-growing and most strategic areas within Walmart's enterprise growth strategy. As a People Partner, you'll work closely with senior leaders to ...
Join Walmart Connect International, one of the fastest-growing and most strategic areas within Walmart's enterprise growth strategy. As a People Partner, you'll work closely with senior leaders to ...
People Connect information
What is a People Connect role?
A People Connect role typically refers to a position within Human Resources (HR) or People Operations that focuses on supporting employees, managing HR inquiries, and connecting staff with the appropriate resources or services. People Connect specialists often handle onboarding, benefits administration, employee relations, and general HR support. Their goal is to ensure a positive employee experience by serving as a primary point of contact for HR-related questions and concerns. This role is essential for fostering engagement, communication, and a supportive workplace environment.
What are the key skills and qualifications needed to thrive as a People Connect (HR Support) professional, and why are they important?
To thrive as a People Connect (HR Support) professional, you need a solid understanding of HR principles, employee relations, and relevant labor laws, typically supported by a degree in human resources or business administration. Familiarity with HR information systems (HRIS), case management tools, and payroll platforms is commonly required. Exceptional communication, problem-solving, and customer service skills help you effectively address employee inquiries and build trust. These competencies ensure efficient HR operations, legal compliance, and a positive employee experience.
How does the People Connect role typically collaborate with other departments to improve employee experience?
In the People Connect role, you will regularly partner with HR, IT, payroll, and business unit leaders to address employee inquiries and resolve workplace issues efficiently. This collaboration ensures that employees receive accurate information and support, fostering a positive work environment. You may also participate in cross-functional projects to streamline onboarding, benefits administration, or policy updates. Effective communication and teamwork are essential, as you'll often serve as the first point of contact for employees seeking assistance.
What is the difference between People Connect vs Customer Service Representative?
| Aspect | People Connect | Customer Service Representative |
|---|---|---|
| Required Credentials | Communication skills, interpersonal skills, sometimes certifications in customer relations | High school diploma or equivalent, communication skills, sometimes certifications in customer service |
| Work Environment | Office settings, call centers, client-facing roles | Call centers, retail, office environments |
| Employer & Industry Usage | Used across industries like retail, healthcare, finance for client engagement | Common in retail, telecom, banking for customer support |
| Search & Comparison Intent | Understanding roles involving client interaction and communication | Customer support, complaint resolution, service inquiries |
People Connect roles focus on building relationships and engaging with clients or customers, often requiring strong communication skills. Customer Service Representatives primarily handle inquiries, complaints, and support tasks. While both roles involve interaction with clients, People Connect emphasizes relationship-building, whereas Customer Service Representatives focus on resolving issues efficiently.
More about People Connect jobs
What job categories do people searching People Connect jobs look for? The top searched job categories for People Connect jobs are:
Other
Medical, Dental, Vision, Retirement, PTO
Posted 22 days ago
Job description
About PeopleSearch
People Search is an award-winning web development division within the PeopleConnect portfolio that serves over one million customers nationwide. Our cutting-edge technology connects, informs, and protects people both online and offline.
Our websites consistently rank among the top 500 most visited in the United States, and our products have been featured by the Discovery Channel, Mashable, Vice, Entrepreneur, and Business Insider, and even made a cameo in a Disney animated comedy.
A pioneer of new ideas, we continually develop and deploy innovative strategies and solutions. Our people and culture are innovative, creative, collaborative, and highly talented. Together, we make things happen.
About the Role
PeopleConnect is seeking an OmniWatch Customer Care Operations Lead to join our award-winning team supporting our PeopleSearch division. This position reports to the Sr. Manager of Customer Operations for PeopleConnect.
We are looking for a dedicated OmniWatch Operations Lead who is passionate about delivering exceptional customer care. In this role, you will serve as the go-to Customer Care expert for all things OmniWatch. While providing direct support to customers as needed, your primary focus will be optimizing the OmniWatch brand by identifying and developing innovative solutions and processes.
You will collaborate across multiple departments internally including QA, Training, and Operations, as well as externally with Engineering, Project Management, and Marketing to enhance efficiency and drive continuous improvement.
Core Responsibilities
$31.25- $36.06 per hour
The range reflects what the company reasonably expects to pay for the position. Actual compensation depends on experience, qualifications, and scope of responsibility.
Benefits
The Company's Applicant and Worker Privacy Notice can be found here.
PeopleConnect is an equal opportunity employer.
Local area candidates are encouraged to apply. Please note we are not able to offer visa sponsorship, visa transfer, or corp-to-corp arrangements.
Note for Principal Agencies: Principal agents should not forward resumes to PeopleConnect, as we will not be responsible for any fees arising from the use of resumes submitted from agencies without a prior written and signed agreement and authorized job order in place.
People Search is an award-winning web development division within the PeopleConnect portfolio that serves over one million customers nationwide. Our cutting-edge technology connects, informs, and protects people both online and offline.
Our websites consistently rank among the top 500 most visited in the United States, and our products have been featured by the Discovery Channel, Mashable, Vice, Entrepreneur, and Business Insider, and even made a cameo in a Disney animated comedy.
A pioneer of new ideas, we continually develop and deploy innovative strategies and solutions. Our people and culture are innovative, creative, collaborative, and highly talented. Together, we make things happen.
About the Role
PeopleConnect is seeking an OmniWatch Customer Care Operations Lead to join our award-winning team supporting our PeopleSearch division. This position reports to the Sr. Manager of Customer Operations for PeopleConnect.
We are looking for a dedicated OmniWatch Operations Lead who is passionate about delivering exceptional customer care. In this role, you will serve as the go-to Customer Care expert for all things OmniWatch. While providing direct support to customers as needed, your primary focus will be optimizing the OmniWatch brand by identifying and developing innovative solutions and processes.
You will collaborate across multiple departments internally including QA, Training, and Operations, as well as externally with Engineering, Project Management, and Marketing to enhance efficiency and drive continuous improvement.
Core Responsibilities
- Take ownership as the go-to OmniWatch Subject Matter Expert (SME), serving as the primary point of contact and accountable lead for all matters related to Customer Care.
- Own the representation of Customer Care as the primary liaison with key stakeholders for all OmniWatch-related matters, driving clear communication, alignment, and accountability across weekly meetings and all channels.
- Work closely and partner with the Product and Project Management teams to share VOC trends that could improve and enhance the UX/CX.
- Assist in creating Knowledge Base articles for the website to help users quickly find solutions to common issues, learn about product features, and easily navigate the site.
- Assist with and help create, streamline, and standardize processes such as policy modifications, standard operating procedures (SOPs), training materials, and reference materials.
- Conduct thorough investigations of emerging issues on an ad hoc basis and propose solutions or resolutions.
- Conduct comprehensive audits and ad hoc reporting of current processes to identify inefficiencies and areas for improvement.
- Take ownership by proactively leading and contributing to special projects within Customer Care, addressing complex, high-impact issues that require focused expertise and accountability.
- Identify, document, and escalate relevant examples discovered during audits to enhance operational efficiency within OmniWatch.
- Draft training transmissions and collaborate with Training on information gathering or entire TT creation.
- Coordinate call calibrations with support vendors including TU or Scamnetic.
- Own the continuous monitoring of all support channels including chat, phone, and email, proactively identifying emerging trends and implementing optimizations to better serve customers and improve overall performance.
- Identify call samples for training materials.
- Assist with Tier 2 and Tier 3 workload volumes and maintain metrics as assigned.
- Perform a minimum number of set hours of email and phone support time per week as determined by management.
- High school diploma or equivalent required. Some college preferred.
- 3-5 years of experience in customer service, hospitality, project management, or related work environments.
- Strong work ethic with a willingness to do what is needed to get the job done and a "no task too small" mentality.
- Proactively takes initiative to drive progress, confidently reaching out across teams and doing what is needed to move work forward and get updates.
- Strong computer skills with the ability to quickly learn new systems and effectively manage multiple tools.
- Strong verbal and written communication skills.
- Demonstrated ability to manage multiple projects simultaneously while maintaining productivity in a fast-paced, deadline-driven environment.
- Proficiency in Google Workspace is preferred but not required.
- Ability to work effectively in a team environment while also operating as a strong individual contributor who shares best practices with others.
- Uses sound judgment when making decisions based on relevant information while balancing customer satisfaction and program integrity.
- Maintains customer records by accurately updating account information within the CRM.
- Follows company call flow and retention standards to provide quality interactions and achieve key performance metrics as measured by internal scoring tools.
- Consistent attendance and punctuality are required for successful performance and excellent customer service.
- Experience in identity protection is preferred.
$31.25- $36.06 per hour
The range reflects what the company reasonably expects to pay for the position. Actual compensation depends on experience, qualifications, and scope of responsibility.
Benefits
- 100% company-paid Medical, Dental, and Vision coverage
- Unlimited Vacation policy
- Paid Sick Leave and Paid Holidays
- 401(k) Plan with company match
- Daily company-paid lunches for onsite employees
- Paid Parental Leave and Dependent Care support
- Student Loan Repayment Program and 529 Education Savings Plan
- Training and Education Reimbursement
- Paid Parking
- Pet Insurance and Employee Referral Rewards
- Dog-friendly office, complimentary snacks, beverages, and on-site gym
The Company's Applicant and Worker Privacy Notice can be found here.
PeopleConnect is an equal opportunity employer.
Local area candidates are encouraged to apply. Please note we are not able to offer visa sponsorship, visa transfer, or corp-to-corp arrangements.
Note for Principal Agencies: Principal agents should not forward resumes to PeopleConnect, as we will not be responsible for any fees arising from the use of resumes submitted from agencies without a prior written and signed agreement and authorized job order in place.