Pediatric Medical Assistant Jobs in Racine, WI (NOW HIRING)

• No weekends
• No Holidays
• PTO & paid anniversary day
• 7% GI Associates retirement contribution & 401(k) plan
• Medical, dental & vision insurance
• Flexible spending plan
• Short- & long-term disability
• Basic & supplemental life insurance

• Provide compassionate patient centered care that meets individual needs with respect to safety and clear communication.
• Rooms pediatric patients and obtains accurate intake information, including vital signs, medical history updates, medication reconciliation, and chief complaints.
• Demonstrates understanding of pediatric gastroenterology anatomy, physiology, disease processes, diagnostic procedures, and treatment plans.
• Coordinates laboratory testing, imaging studies, endoscopy procedures, referrals, and ancillary appointments as directed by providers, ensuring compliance with insurance requirements and appropriate facility selection.
• Prepares and educates patients and families regarding scheduled procedures, diagnostic testing, treatment plans, and follow-up care using approved educational materials, videos, handouts, and preparation instructions.
• Communicates provider instructions, test results, and follow-up recommendations to patients and families as directed by the provider.
• Assists with obtaining and documenting demographic, clinical, insurance, and billing information necessary for patient care and practice operations.
• Maintains accurate, timely, and complete documentation within the electronic medical record (EMR).
• Utilizes practice management systems (PMS) and EMR systems appropriately and efficiently.
• Answers and responds to patient phone calls, portal messages, and other communications in a timely and professional manner, escalating clinical concerns to the appropriate provider or clinical staff.
• Assists with procedure scheduling, pre-certification requests, prior authorizations, and coordination of care as needed.
• Supports physician and provider schedules by facilitating patient flow and assisting with schedule adjustments as directed.
• Assists with gathering and organizing information related to hospital admissions, discharges, consultations, and follow-up care.
• Supports endoscopy and procedural workflow through preparation, documentation assistance, and coordination of follow-up appointments.
• Maintains a clean, organized, and safe clinical environment in accordance with infection control standards and organizational policies.
• Travels to clinic locations as needed.
• Maintains patient confidentiality in accordance with HIPAA regulations.
• Works collaboratively with physicians, advanced practice providers, nurses, administrative staff, and other healthcare team members to optimize patient care.
• Provides excellent customer service and support to patients, families, and colleagues.
• Contributes to a positive work environment by treating all patients, families, and coworkers with respect, professionalism, and dignity.
• All other duties as assigned.

• High School diploma or equivalent
• Graduate of an accredited Medical Assistant program or equivalent clinical experience
• Current Medical Assistant certification preferred (CMA, RMA, NCMA, CCMA, or equivalent)
• At least 1 year of experience in pediatrics
• Patient-care first approach with strong attention to detail
• Ability to problem-solve and communicate effectively with pediatric patients, family members, physicians, coworkers, and external healthcare partners.
• BLS certification – training available once hired
• Proficiency in electronic medical record (EMR) systems and Microsoft Office software applications
• Previous gastroenterology experience preferred
• Willingness and ability to travel to other GI Associates locations as needed to support operational needs
• Ability to effectively prioritize tasks, manage multiple responsibilities, and work in a fast-paced clinical environment
• Demonstrate commitment to patient-centered care and teamwork

• Able to sit, stand, walk, kneel, bend, reach and stoop throughout entire shift to accomplish tasks
• Able to push, pull, lift and/or move up to 25 lbs. frequently and up to 50 lbs. occasionally
• Able to work through interruptions, managing multiple priorities in a fast-paced, dynamic environment
• Frequently uses a computer for typing and EMR documentation; requires accurate and efficient data entry abilities
• Frequently uses the telephone to contact patients for appointment scheduling, follow-up care, test results, and other clinical communications

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