To thrive as a PCA (Patient Care Assistant) in the NICU, you need a solid understanding of basic patient care, familiarity with neonatal health needs, and a high school diploma or equivalent—sometimes with additional PCA or CNA certification. Experience using electronic health records (EHRs), medical monitoring equipment, and following established NICU protocols is often required. Compassion, attention to detail, teamwork, and strong communication skills make a positive impact in this sensitive setting. These skills are essential to support the delivery of high-quality, safe, and compassionate care to vulnerable newborns and their families.