Payroll Operations Manager Jobs in Massachusetts

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Time Type:

Full time

Department:

Finance

All Locations:

300 Ocean Avenue - Revere

Position Summary:

NeighborHealth is seeking an experienced Payroll Manager to lead and oversee our payroll function, ensuring the accurate, timely, and compliant administration of payroll for approximately 1,400 employees across multiple states. This role serves as the functional owner of Workday Payroll and Workday Time Tracking and is responsible for payroll operations, compliance, audits, internal controls, and continuous process improvement.
The ideal candidate has strong payroll leadership experience, expertise in multi-state payroll administration, and the ability to partner effectively with Human Resources, Benefits, Finance, and HRIS. This individual is detail-oriented, customer-focused, and thrives in a complex healthcare environment.What You'll Do

The Payroll Manager will oversee all aspects of payroll administration, including payroll processing, tax compliance, retirement contributions, payroll accounting support, and year-end reporting. This role will lead payroll system enhancements and process improvements within Workday Payroll and Workday Time Tracking, supervise payroll staff, and partner closely with Human Resources, Benefits, Finance, and HRIS to ensure accurate and efficient payroll operations.

The successful candidate will be able to perform the following responsibilities:

Payroll Operations

• Manage and oversee bi-weekly payroll processing for all employees, ensuring accuracy, timeliness, and compliance with wage and hour laws and multi-state payroll requirements.
• Review and approve payroll inputs including timekeeping data, earnings, deductions, garnishments, retroactive adjustments, and off-cycle payments.
• Ensure accurate maintenance of employee payroll records, including new hires, terminations, job changes, and compensation updates.
• Oversee paid time off (PTO), leave accruals, and state-mandated leave programs, ensuring balances and payments are correct for exempt and non-exempt staff.

Compliance, Tax, and Reporting

• Ensure compliance with all federal, state, and local payroll tax regulations, wage and hour laws, and reporting requirements.
• Serve as primary liaison with third-party payroll tax administrators and government agencies, resolving discrepancies and ensuring timely filings and payments.
• Oversee preparation, reconciliation, and distribution of year-end tax documents (W-2s) and resolve employee inquiries.
• Prepare and submit quarterly and annual payroll tax filings and support external audits.

Benefits, Retirement, and Deductions

• Oversee the accurate calculation, reconciliation, and transmission of employee and employer contributions for retirement plans (e.g., 401(k), 403(b)), including loans and employer match.
• Coordinate year-end census data, compliance reporting, and audit support with plan administrators and auditors.
• Partner with Human Resources and Benefits to ensure payroll deductions align with benefit elections and eligibility.

Financial Reconciliation and Analysis

• Reconcile payroll-related general ledger accounts on a monthly basis and support accurate posting to the general ledger.
• Prepare payroll journal entries and supporting schedules for Finance and Accounting.
• Assist with payroll budgeting, position control, and variance analysis as requested.

Systems, Controls, and Process Improvement

• Serve as the functional owner and subject matter expert for Workday Payroll and Workday Time Tracking.
• Lead payroll system enhancements, upgrades, integrations, testing efforts, and Workday releases.
• Develop, document, and maintain payroll policies, procedures, and internal controls.
• Identify opportunities for automation, efficiency, and risk reduction; implement best practices and continuous improvements.

Leadership and Collaboration

• Supervise, train, and develop payroll staff, including performance management, coaching, and professional development.
• Partner closely with Human Resources, Benefits, Finance, and HRIS to ensure seamless data flow, system optimization, and strong cross-functional collaboration.
• Provide exceptional customer service to employees by resolving payroll-related inquiries promptly and professionally.

Other Duties:

• Participate in audits, special projects, and cross-functional initiatives as assigned.
• Stay current on payroll regulations, industry trends, and best practices.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What You'll Bring

• Bachelor's degree in Accounting, Finance, Business Administration, Human Resources, or a related field; equivalent combination of education and experience may be considered.
• 7-10 years of progressive payroll experience. 1-3 years of payroll supervisory experience
• Experience managing multi-state payroll in a complex organization, preferably within healthcare, nonprofit, or another highly regulated environment.
• Hands-on experience with Workday Payroll, Workday Time Tracking, payroll system implementations, upgrades, or integrations.
• Strong knowledge of federal and state payroll tax regulations, wage and hour laws, payroll compliance, and reporting requirements.
• Experience managing payroll audits, year-end processing, tax filings, retirement plan contributions, reconciliations, and payroll-related reporting.
• Advanced Excel and analytical skills, including payroll reconciliations, reporting, and problem-solving.
• Strong leadership, coaching, and employee development skills with experience supervising payroll staff.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across Human Resources, Benefits, Finance, HRIS, and external partners.
• Exceptional attention to detail, organizational skills, and commitment to accuracy.
• Ability to manage confidential information with professionalism, integrity, and discretion.
• Ability to prioritize competing deadlines and thrive in a fast-paced environment while delivering exceptional customer service.

Work Environment & Physical Requirements

• This position operates in a professional office and clinic environment.
• Regularly required to sit, stand, walk, and use hands to operate a computer and other office equipment.
• Must be able to remain in a stationary position for extended periods while performing administrative and computer-based tasks.
• Occasionally required to lift or move items weighing up to 20 pounds (such as files, office supplies, or small equipment).
• Must have adequate visual acuity, hearing, and manual dexterity to perform essential job functions.
• May occasionally move between clinic and administrative areas and be exposed to a typical clinical setting.
• Expected to follow all NeighborHealth and OSHA safety policies and procedures, including maintaining a safe and ergonomic work environment.

PAY RANGE:

Starting at $111,280.00 up to $174,720.00 based on experience

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmativeaction employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail toHRrecruit@NeighborHealth.comor call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or "apps." Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.