Location:Kohler, WI
Opportunity
As a Customer Service Associate II in a high-end grocery store, you are the final touchpoint in the customer's shopping experience. You provide warm, professional service while efficiently processing transactions. Your attention to detail, product knowledge, and hospitality help reinforce the store's premium brand.   Â
SPECIFIC RESPONSIBILITIES
- Greet customers with a polished, friendly demeanorÂ
- Provide personalized service, including product recommendations and assistance with loyalty programsÂ
- Handle customer inquiries and resolve minor concerns with grace and professionalismÂ
- Accurately scan and ring up purchases using the POS systemÂ
- Process payments via cash, credit, mobile pay, gift cards, and various other forms of paymentÂ
- Process returns, exchanges, and refunds in accordance with store policiesÂ
- Handle gift cards sales and special ordersÂ
- Ensure proper handling of high-value items and specialty productsÂ
- Assist with phone calls, paging, and intercom announcements Â
- Maintain a clean, organized, well stocked, and welcoming checkout areaÂ
- Follow dress code and grooming standards that reflect the upscale environmentÂ
- Assist with bagging and offer carry-out service when appropriateÂ
- Communicate effectively with front-end and other department teamsÂ
- Support other areas during peak times or special eventsÂ
- Participate in ongoing training to stay informed about new products and promotionsÂ
- Follow all cash handling procedures and store policiesÂ
- Monitor for potential loss prevention issues and report concernsÂ
- Ensure accurate pricing and promotional applicationÂ
- Will complete all duties and requests as assigned by management Â
This is a full-time position working both weekdays and weekends. Shifts vary between 5:30 am and 8:30 pm.