Payment Processing Agent Jobs (NOW HIRING)

The Senior Payment & Correspondence Processor supports the main functions of the Tax Service Team and has a wide-range of responsibilities in some or more of the following areas: Outgoing manual bill requests to taxing authorities, tax bill review – keying and verifying amounts, bill vault - reporting to our customers, incoming mail sorting, letter correspondence, monitoring of EFT/ACH funds and physical checks for balancing prior to accurate payment remittance. All functions of this team require attention to detail and ensuring deadlines are consistently met. This position will be required to handle most of the complex exception processing, leaving the exceptions of the most complex issues for the Team Lead or Supervisor.

Borrower & Agency Notification Letters

·        Issues delinquent tax notification letters to mitigate homeowner impact to their escrow account

·        Responsible for the analysis and approval of outbound files to customers and vendors

·        Create manual letters via mail merge

·        Interacts with print vendors regarding production assignments or concerns

·        Tag letters with ADA requirements for customers online accessibility

·        Monitors regulatory requirements for NJME2 and NY953 letters

Borrower Mail

·        Opens incoming mail, date-stamps, sorts and prioritizes within 24hrs

·        Identifies contract information, images, and indexes incoming mail

·        Researches, identifies and returns mail that was incorrectly received

·        Validates POP (Proof of Payment) documentation from borrowers for authenticity, updates system of record with findings, and creates acknowledgement letters

·       Researches “undeliverable” return mail for BNA errors and notifies client

Bill Processing

·        Prepares outgoing bill requests and registrations to taxing authorities

·        Opens incoming mail from taxing authorities and routes to appropriate process

·        Authenticates all tax bills received and confirms correct taxing authority mailing address, phone number, contact information and due dates

·        Utilizes 10-Key tax amounts into LERETA’s TCSL (Tax C Service Search Listing) System

·        Images and indexes customer documents for proper uploading to LERETA’s WebXtender System

·        Distributes outsourcing Mail according to lender approved mail matrix.  In some cases, in Lender Servicing systems; MSP, FiServ, Mortgage SERV, LSAMS, etc.

·        Prepares outgoing tax amount reports to lenders

·        Matches necessary bills to report listings for clean organized packages to the lenders

·        Initiates and prepares timely and accurate reporting files for various lenders

Payment Processing

·        Cash Management - Expedites the identification of incoming electronic funds and lender checks to key check details into payment database for mass payments

·        Balance Sheet - Accurately balances funds for mass payments to taxing authorities in conjunction with ELD (Economic Loss Date) to ensure timely remittance.  This requires review of daily cash flow, to ensure account reconciliation prior to remittance of funds to the taxing authority

·        Frequently analyzes prioritization of work and projects by creating, manipulating, and utilizing excel spreadsheets

·        Files and pulls necessary tax bills for payment processing. Matches necessary bills to payment listings for clean organized payment packages to the taxing authorities

·        Evaluates position of funds in-house against various service level agreements to determine best processing path supporting team goals and customer expectations

·        Utilizes internal controls such as internal DCP (Daily Cash Position) report to monitor funds payable to LERETA and all other electronic funds for taxing authorities

·        Initiates and prepares timely and accurate electronic funds transfers to various taxing authorities

·        Uploads payment file details to taxing authorities vendor websites (Auto Agent, GovTech, and Grant Street) and ensures that procedures and policies are followed for excess funds during upload

Customer Service & Request

·        Responds to mortgage lenders and taxing authorities by utilizing effective verbal and written communication in a prompt and accurate manner

·        Assists with more difficult research as needed for complaints and escalated matters

·        Compiles documentation to respond to regulatory audits (REGAB, SSAE18) and customer audit requests

Quality Control & Production

·        Provides details of quality issues found throughout process to immediate Team Lead or Supervisor

·        Accurately prepares production/statistical reports as applicable

·        Maintains/exceeds production standards while continuously pushing to increase productivity

Teamwork

·        Effectively communicates ideas and opportunities to increase processing efficiencies

·        Escalates compliance or variance concerns to management team

·        Builds effective working relationships and collaborates as a team player

Department Support & Training

·        Supports new ideas, policies, or procedures

·        Assists Payment and Correspondence Lead and/or Tax Specialist Supervisor with identifying issues with team members

·        Assists Payment and Correspondence Lead and/or Tax Specialist Supervisor with delegating of work during peak cycles

·        Assists Payment and Correspondence Processor I and II with difficult and/or exceptions to the normal process

·        Assists with training of fellow team members, specifically temporary team members that are brought on during peak cycles

 This position will perform other duties as assigned based on the needs of the department.

Required Education & Experience 

• High School Diploma or equivalent
• Twelve (12) to eighteen (18) months experience as Payment and Correspondence Processor II or equivalent
• Ability to research and understand responsible party for penalty and losses
• Intermediate/Advanced knowledge and understanding of PCT Databases (Bill Acquisition and/or Payment)
• Intermediate/Advanced knowledge and understanding of LERETA’s Mainframe and platforms for processing
• Intermediate/Advanced knowledge of LERETA’s tax cycles including higher level of complexity pertaining to state and agency requirements

Salary range: $16.96 - $22.90