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Patron Services Manager Jobs (NOW HIRING)

The Town of Parker

Patron Services Lead (PT)

Parker, CO · On-site

$22.81 - $28.90/hr

Prepare settlement reports to performers and manage ticketing inventory when necessary. Work with ... of Patron Services personnel and help ensure the front desk and House Lead adequately staffed ...

Town of Parker, CO

Patron Services Lead (PT)

Parker, CO · On-site

$22.81 - $28.90/hr

Prepare settlement reports to performers and manage ticketing inventory when necessary. Work with ... of Patron Services personnel and help ensure the front desk and House Lead adequately staffed ...

Iowatravelindustry

Operations Director

Iowa City, IA · On-site

$54 - $66/hr

This position provides crucial support to the Front of House team and the organization-at-large through project management, communications, artist services, patron services, box office operations ...

Zach Theater

Bar Manager (FT)

Austin, TX · On-site

$48K - $56K/yr

Collaborating with the Senior Manager of Hospitality & Patron Services on concessions sales strategy, staffing budgets, and tracking progress toward revenue goals * Approving time records and ...

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Patron Services Manager information

See salary details

$33.5K

$106.6K

$181K

How much do patron services manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for patron services manager in the United States is $106,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What is a patron services manager?

A Patron Services Manager is responsible for overseeing the customer service and front-of-house operations at venues such as theaters, museums, or event spaces. Their main duties include managing ticketing, supervising staff who interact with guests, resolving customer issues, and ensuring a positive experience for patrons. They often coordinate with other departments to ensure events run smoothly and handle any special needs patrons may have. This role requires strong communication, organizational, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a patron services manager?

To thrive as a Patron Services Manager, you need strong customer service expertise, leadership abilities, and experience in hospitality or event management, often supported by a relevant degree. Familiarity with ticketing software, CRM systems, and point-of-sale technologies is typically required. Exceptional communication, problem-solving, and conflict resolution skills distinguish top performers in this role. These competencies ensure smooth operations, excellent guest experiences, and effective team management in busy entertainment or cultural venues.

How does a patron services manager typically collaborate with other departments to enhance the guest experience at a performing arts venue?

A Patron Services Manager frequently works alongside marketing, box office, and front-of-house teams to ensure a seamless and enjoyable experience for all guests. This role often involves coordinating with marketing to communicate event details, partnering with the box office on ticketing logistics, and training front-of-house staff to address patron needs. Effective collaboration helps resolve issues quickly and implement improvements based on audience feedback. Strong communication and teamwork are essential as the Patron Services Manager is often the first point of contact for patrons and must advocate for their needs across departments.

What is the difference between Patron Services Manager vs Box Office Supervisor?

AspectPatron Services ManagerBox Office Supervisor
Required CredentialsCustomer service experience, sometimes management trainingCustomer service experience, ticketing system knowledge
Work EnvironmentCustomer-facing, administrative, team managementFrontline, ticket sales, event day operations
Employer & Industry UsagePerforming arts, museums, entertainment venuesTheater, concert halls, sports arenas
Common Search & ComparisonCustomer service, management, arts administrationTicketing, event operations, customer service

The Patron Services Manager oversees customer service teams and manages patron relations, often with administrative duties. The Box Office Supervisor focuses on ticket sales, event day operations, and front-line customer interactions. While both roles require customer service skills, the Patron Services Manager typically has broader responsibilities including team management and strategic planning, whereas the Box Office Supervisor concentrates on ticketing and event execution.

What cities are hiring for Patron Services Manager jobs?

Cities with the most Patron Services Manager job openings:

What are the most commonly searched types of Patron Services jobs?

The most popular types of Patron Services jobs are:

Who are the top companies hiring for Patron Services Manager jobs?

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What states have the most Patron Services Manager jobs?

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Patron Services Manager jobs near you
Infographic showing various Patron Services Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $106,639 per year, or $51.3 per hour.

Audience Services Supervisor (Sales and Customer Experience)

Los Angeles Philharmonic

Los Angeles, CA • On-site

$31.28/hr

Full-time

Re-posted 5 days ago

Job description

Position: Audience Services Supervisor
(Local 857 Treasurers & Ticket Sellers Union)
Department:Customer Engagement
FLSA Grade: Hourly (Non-Exempt), Full-Time
Salary: $31.28/hour
Position Summary:
The Audience Services Supervisor, reporting to the Audience Services Manager, is responsible for daily supervision and guidance of the Audience/Patron Services team, primarily ensuring that the level of customer service maintains a high standard over the phone, online, and in person.
Position Elements:
  • Supervise and monitor the daily activities of the Audience and Patron Services Representatives.
  • Monitor productivity and performance of customer service representatives to observe employee demeanor, technical accuracy, and conformity to company policies.
  • Conduct monthly call reviews of Audience and Patron Services Representatives while training and coaching them for success.
  • Assist in scheduling staff to cover hours of operation.
  • Prepare daily sales, customer service issue, call volume, and other reports as necessary.
  • Ensure successful inbound sales, correct information, and be of help to the Representatives during escalated complaint calls.
  • Communicate customer solutions and make outbound calls to patrons regarding escalated customer service issues.
  • Anticipate escalation and take over calls when needed.
  • Ensure compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.
  • Answer questions and recommend corrective services to address customer complaints.
  • Build, establish, and maintain open lines of communication with representatives, peers, trainers, managers, and other areas of the organization to facilitate problem solving.
  • Serve as an information resource to team members, including continuous update of policy, procedural, and informational data sources.
  • Monitor individual, team, and department results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets.
  • Assist in the formulation of targets for individuals and teams.
  • Devise ways to optimize procedures, keep staff motivated, and resolve grievances as needed.
  • Keep management informed on issues and problems.
  • Assist in other department projects and meetings as needed.
  • Other duties as assigned.

Relationships:
Reports To: Audience Services Manager
Supervises: Audience Services Representatives
Interacts With: Patron Services
The Music Center and LA Phil venue Operations teams
Walt Disney Concert Hall, Hollywood Bowl, and The Ford Box Office
Assistant Director, Sales and Customer Engagement
Philanthropy
Marketing
Other LAPA staff as needed
Patrons
Position Requirements:
  • Minimum of 5 years in a professional customer service capacity with at least 2 years of supervisory experience.
  • Must be a self-starter who's able to handle a variety of tasks under tight pressure in a fast-paced environment while being flexible and willing to take initiative.
  • Must have a strong ability to learn and retain new information.
  • Positive "can do" attitude with strong interpersonal skills while building effective ways to communicate in a clear and courteous manner with patrons and staff.
  • Strong analytical skills to collect appropriate data and make good decisions quickly.
  • Established supervisory and sales skills with the ability to work well with a team in a fast-paced environment.
  • Ability to represent the organization with an upbeat, friendly, clear, and professional presence in meetings, on the phone, and other communication channels.
  • Genuine personality and ability to inspire trust and credibility to support all Representatives and colleagues.
  • Strong verbal and written communication skills.
  • Experience with Tessitura ticketing system a plus.
  • Highly proficient in standard office software, including advanced MS Suite capabilities.
  • Available to work flexible hours including evenings, weekends, and holidays.
  • Basic knowledge of classical music or training is helpful.
  • Bilingual or multilingual candidates encouraged to apply.

Updated 5/2026
The Los Angeles Philharmonic Association will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.
Equal Employment Opportunity Policy
The Los Angeles Philharmonic Association is committed to provide equal employment opportunity for all applicants and employees. The Association does not discriminate on the basis of race, color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information, genetic information, marital status, gender, gender identity, gender expression, military status, veteran status, or any other basis protected by federal, state, or local law. Consistent with applicable law, the Association also provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures.

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