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Patient Support Associate Jobs in Reston, VA (NOW HIRING)

Inova

Patient Access Associate 2

Gainesville, VA · On-site

Mental Health Support: offering all Inova team members, their spouses/partners, and their children ... Patient Access Associate 2 Job Responsibilities: * Expresses sincere concern and empathy when ...

Inova

Patient Access Associate 1 - Lorton

Lorton, VA · On-site

Mental Health Support: offering all Inova team members, their spouses/partners, and their children ... Patient Access Associate 1 Job Responsibilities: * Works independently to complete assignments ...

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Inova

Patient Access Associates 2

Arlington, VA · On-site

As Patient Access Associate 2, you will adhere to Inova Health System's "Service Excellence ... Mental Health Support : offering all Inova team members, their spouses/partners, and their children ...

Inova

Patient Access Associates 2

Annandale, VA · On-site

As Patient Access Associate 2, you will adhere to Inova Health System's "Service Excellence ... Mental Health Support : offering all Inova team members, their spouses/partners, and their children ...

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Patient Support Associate information

See Reston, VA salary details

$13

$26

$69

How much do patient support associate jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for patient support associate in Reston, VA is $26.29, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $24.76 per hour, depending on experience, location, and employer.

What are Patient Support Associates?

Patient Support Associates are healthcare professionals who assist patients and clinical staff in hospitals and other medical facilities. Their duties often include helping patients with daily activities, transporting patients, ensuring rooms are clean and stocked, and providing general non-medical support to enhance patient comfort and safety. They play a vital role in improving the patient experience and supporting the clinical team with routine tasks. Patient Support Associates typically work under the supervision of nurses or other healthcare staff, and strong communication and interpersonal skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Patient Support Associate, and why are they important?

To thrive as a Patient Support Associate, you need a high school diploma or equivalent, strong organizational skills, and experience in healthcare environments. Familiarity with hospital information systems, electronic health records (EHR), and scheduling software is often required. Excellent interpersonal skills, patience, and the ability to multitask help you manage patient interactions and coordinate care effectively. These skills ensure efficient patient flow, accurate information handling, and a supportive environment that enhances the overall patient experience.

What is the difference between Patient Support Associate vs Medical Assistant?

AspectPatient Support AssociateMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationHigh school diploma; certification or diploma from accredited program often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesClinics, hospitals, physician offices
Job DutiesPatient check-in, scheduling, basic patient supportClinical tasks, patient prep, vital signs, administrative duties

While both roles support patient care, Patient Support Associates primarily handle administrative and patient check-in tasks, whereas Medical Assistants perform clinical procedures and direct patient care. The roles often overlap in healthcare settings, but Medical Assistants typically require more clinical training and certifications.

How does a Patient Support Associate typically collaborate with nurses and other healthcare staff during a shift?

Patient Support Associates work closely with nurses and other healthcare professionals to ensure patients receive timely and effective care. They frequently assist with transporting patients, updating medical staff on patient needs, and helping with daily living activities under supervision. Clear communication and teamwork are essential, as Patient Support Associates often relay patient observations and assist in maintaining a safe and comfortable environment. This role requires adaptability and a collaborative mindset, as priorities can shift quickly based on patient needs.
What job categories do people searching Patient Support Associate jobs in Reston, VA look for? The top searched job categories for Patient Support Associate jobs in Reston, VA are:
What cities near Reston, VA are hiring for Patient Support Associate jobs? Cities near Reston, VA with the most Patient Support Associate job openings:
Patient Support Associate jobs near you
Infographic showing various Patient Support Associate job openings in Reston, VA as of May 2026, with employment types broken down into 2% As Needed, 65% Full Time, 29% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $54,679 per year, or $26.3 per hour.
Patient Access Associate 2

Patient Access Associate 2

Inova

Gainesville, VA • On-site

Full-time

Medical, Dental, Vision, PTO

Posted 4 days ago

Inova Health System rating

7.6

Company rating: 7.6 out of 10

Based on 243 frontline employees who took The Breakroom Quiz

185th of 867 rated healthcare providers

Job description

Inova Physician Services- OBGYN- Madison Crescent is looking for a dedicated Patient Access Associate 2 to join the team. This role will be full-time day shift Monday- Friday, 7:20 a.m.-4:30 p.m.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. 

Featured Benefits:

  • Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
  • Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
  • Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
  • Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
  • Work/Life Balance: offering paid time off and paid parental leave.

Patient Access Associate 2 Job Responsibilities:

  • Expresses sincere concern and empathy when dealing with customer complaints.
  • Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
  • Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
  • Identifies and communicates payroll authorization and referral requirements to patients.
  • Explains insurance benefits and patient liability by using appropriate communication methods/styles.
  • Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
  • Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
  • Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.

Minimum Qualifications:

  • Education: High School Diploma or GED
  • Experience: 1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle. Bachelors degree in lieu of experience

We are Inova, Northern Virginia's leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better - to shape a more compassionate future for healthcare. 

Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

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